Ekomi runs an intelligent customer feedback service, generating enhanced customer trust by offering online retailers the opportunity of openly showing what their customers have to say about their products and services and customers the chance to say what they think.

The eKomi service cannot be manipulated and therefore it is totally trusted by consumers, generating both increased sales and helping to improve retailer procedures. We currently manage millions of customer feedbacks for thousands of online shops in eight countries and as such we are innovators and leaders in the sector of managing customer opinions.

Since the start of e-commerce, web security and customer confidence have been core issues. How can you know, when you visit a website you haven’t used before, that the company you’re thinking of dealing with, handing your credit card details over to even, is trustworthy? The answer is; unless there is trusted evidence openly displayed on the site – you can’t, yet consumer confidence is a prerequisite for any online retailer looking to take advantage of the potential of global e-commerce. Originally, and at a time when far fewer people were buying products and services online, recognised safe payment systems and data encryption created basic trust, with customers being advised to look for the padlock, and the http:// at the start of the URL changing to https:// to provide evidence of website security. Quite simply, now that is not enough.

With the era of Web 2.0, the development of Social Media and the explosion in the number of online shoppers able to communicate with each other in real time about their experiences, a new level of trust is needed, based on the key phrase ‘Customer trust Customers’. Because of this, Michael Ambros and Marcus Ross founded eKomi, to promote transparent and safe online shopping worldwide and to firmly establish the importance of customer feedback within the global e-commerce community.

As Simon Golding, of My Pure put it:

"….so far I can say we have seen a 12% increase in conversion rate which I can only put down to first time customers being re-assured by the feedback they are reading. Another unexpected benefit has been on our moral, prior to the feedback system being in place we rarely heard from customers about their level of satisfaction with our service, now we are hearing from them at the rate of 10-15 a day, and they all seem to be thrilled with mypure. It’s made us feel very appreciated and happy."

Thanks for coming up with this great idea!

Management:

Michael Ambros - CEO

2008: Founder and Managing Director of eKomi

2007 Portfolio Manager for diverse companies at EEF – European Founders Fund

2005 Founder of sms-lotse.de, today the broadest reach telco-portal in the German speaking region.

Marcus Ross - COO

Ten years experience in the structure, leadership and restructuring of new media enterprises as well as the structure and control of marketing organisations operating in highly competitive markets.

2007-2008 Head of the international sales force of ClickandBuy as a VP Worldwide Sales, one of the leading providers of internet payment systems with offices in the UK, USA, France, Italy and Spain.

2005-2006 Managed the expansion of STRATO, now Europe’s second largest web hosting company, into five European countries – UK, France, Italy, Spain and the Netherlands.

2002-2005 Managing Director of VeriSign Inc. in Germany – a leading company in the field of internet infrastructure and security worldwide.

1999-2002 CFO/COO and later CEO at STRATO AG.