Simply put, eKomi develops and operates intelligent feedback systems. Using social commerce technology, eKomi collects customer feedback, product reviews, comments and recommendations. These are used to generate positive viral effects on websites, in social media and in search engines which increases customer trust and therefore sales.
Happy customers are the best advertising and we make them heard.
eKomi's mission is to help companies gain more customers and succeed online. To achieve this goal our experienced team of online marketing strategists, software engineers, designers and computer scientists are continually developing our cutting edge social commerce technology. This emphasis on continual innovation was recognized by the Frauenhofer Institute with the “Innovation prize 2010” at CEBIT.
eKomi - “The feedback company” - was founded in early 2008 and quickly became one of the most important international providers of social commerce technology. With a track record of over 10 million professionally managed customer feedbacks, eKomi is one of market leaders in Europe. eKomi is available in 6 languages with offices in Berlin, London, Kapstadt and Bratislava.
As Simon Golding, of My Pure put it:
"….so far I can say we have seen a 12% increase in conversion rate which I can only put down to first time customers being re-assured by the feedback they are reading. Another unexpected benefit has been on our morale, prior to the feedback system being in place we rarely heard from customers about their level of satisfaction with our service, now we are hearing from them at the rate of 10-15 a day, and they all seem to be thrilled with mypure. It’s made us feel very appreciated and happy.
"Thanks for coming up with this great idea!"