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Customer reviews - From Customers for Customers

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If it were possible to keep visa applications so customers were able to access a previous application, edit a new application, instead of going through the procedure of filling out a complete new application each time...
Many Thanks ***
Perhaps an appointment system for visas ? The present system has worked well for me twice but third time I had a long wait
The process was quick and easy. No waiting in the office to be seen to. The staff are very friendly and helpful. Anna kept me updated via email throughout the process.
If there was a way to save only information on the system longer to avoid re-entering it for later applications, this would help.
Very quick, efficient and courteous service, when we were in the office
Filling in the application form at home online and finding all the information required was a nightmare which took hours!!
So glad to have friendly help when we reached the tourist board office
Easy oncee there. On line software is a nightmare
I travel at least once a year to Russia with my son who now has to be fingerprinted every time too.
It would be nice to be able to keep the fingerprints on record or open an office in the midlands


These comments combine Russian National Tourist Office (GO RUSSIA WEB SITE) replies with my complaint to them. The web site won’t allow me to add a testimonial even though followed instructions to register. I emailed and was told that have to wait 4 days before a link can be sent. I asked why 4 days wait and why not know- told “system works so”.
I found the service excellent and the staff were friendly,
helpful and efficient.
All the service wass fantastic. Quick and really helpfull staff , with a little of russian cold touch :-) !


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