libecohomestores.com customer reviews - Rating: 4.8 from 57 customer reviews and experiences for libecohomestores.com

libecohomestores.com

Welcome to Libeco Home Stores, the Belgian linen online store : linen sheets, linen bags, tablecloths, linen fabric and much more...

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libecohomestores.com

Welcome to Libeco Home Stores, the Belgian linen online store : linen sheets, linen bags, tablecloths, linen fabric and much more...

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Partner ID	F42D6FDC5438991
Status	valid
Total Reviews	414
Last Updated	2019-03-19T07:12:07+00:00 2019-03-19T07:12:07+00:00

Address	Libeco Home Stores N.V. Tielstraat 114 8760, Meulebeke
Website	libecohomestores.com
Contact	Tel: 32-(0)51-48.48.51 Email:
Authorised representative	Keereman
Recommend

4.8 / 5

Total reviews: 414

Calculated from 57 customer reviews (last 12 months)

Positive 97.34%
Neutral 0.72%
Negative 1.93%

Total reviews: 414

Calculated from 57 customer reviews (last 12 months)

97.34%
0.72%
1.93%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Efficient,quick delivery

5 / 5

I learned of your company through Country Living magazine. My son went to Belgiam for business twice in the past year. He loved your country. I wanted to get him a gift of linen towels for his birthday handmade in your country. I was very disappointed to learn each time I went to your website, the price of the towels increased. The price went from $*** at my initial visit on your website to $*** at the time of my actual purchase. I paid $*** because I really wanted the towels, I knew he would love them and he did. However, I will not continue to purchase anything on line from your website again due to the severe price increases in a very short period of time.

2 / 5

Hi,

We have checked pricing concerning your order: the two towels were adjusted in price recently, from 28 US dollar in 2018 to 29 US dollar per piece in 2019.
Since we work with natural resources as flax fibers and flax yarns, prices fluctuate depending on the yield per harvest. In order to guarantee the same high quality linen year after year, small changes in price can occur based on the price change in raw materials. We do strive to keep our prices as stable as possible.

We thank you for your understanding and hope to see you again. Your libecohomestores.com team

The only problem with the service I get is that now, I no longer need to go to Belgium to buy new towels ... and when I do, I no longer need to save space in y luggage.

5 / 5

Beautiful linen and excellent service. Also a very quick delivery

5 / 5

Purchased 2 pillowcases Heritage and Geneva to see what their linen was like compared to my Irish linen.
Online ordering was quick and simple and both pillowcases turned up within a short time period to the U.K.
Arrived in a nice linen envelope packet, a nice touch!
No excessive shrinkage after the first mild wash.
I noticed online regarding duvet covers there is no discription on closure fittings ie buttons, ties or open envelope style which would be helpful if known.
Price wise I think they are spot on for the quality I received.
Would like to see some simple guidance for washing linen included as many detergents contain bleach and OBA’s which harm the fabric material. There are washing instructions online which could be duplicated and sent with the order.
I did notice the washing instructions online under each bedding collection is generic where as the label indicated a 60 max wash on my pillowcases.
Really nice linen all round, simple yet elegant, plain but with character.

5 / 5

I am extremely satisfied with the quality of the products and service.

5 / 5

what a great product and company!

5 / 5

Thank you, everything was fine!

5 / 5

The service has been perfect, however I am not enjoying my throw which I purchased to be used as bath towel : after 3 times of machine washing it still releases black fibers on wet skin during use. I didn't expect such an unpleasant effect.
Any suggestion ?

Thank you
***

2 / 5

Hi there! We are sorry your shop experience did not go as expected.

Flax is a natural fibre that tends to lint after purchase. As stated on our washing instructions, lint will diminish from 3-4 washes on. If the amount of lint does not diminish over time, please contact our customer service.

We also do not recommend to use The Belgian Towel as a regular bath towel on a daily basis. It is designed to be used as a beach or sauna towel. Your libecohomestores.com team

We had the towels a long time ago and they needed to be replaced and I could not find anything I liked. We went back to you. The whole service was so helpful and interaction we had was very pleasant. The towels arrived and we are pleased with them. It was an exceptional service.

5 / 5

Certificate

Awarded the eKomi Gold Seal of Approval!

Customer reviews - From Customers for Customers

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