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Awarded the eKomi Silver Seal of Approval!

Wine Box Company
Wine Box Company

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Customer reviews - From Customers for Customers

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We have used WBC since 2014 and have had no issues at all.
Customer support was excellence. I spoke to *** originally who was great. When I rang back to order I spoke to a lady who was helpful and worked out exactly what we need. The only issue was the code on the invoice didn't exactly reflect what is listed on your website. We only needed an "outer box" and the code is for a box with inserts however it all works so no problem.
Customer service is really really poor. Took several days to confirm a BACS payment was received because "accounts will only check once a day"
After payment received order was not processed. Once order was processed the delivery details on the purchase order I sent were completely ignored. I was then told that it was apparenty MY FAULT because I didn't highlight it, despite having sent a detailed PO... I then asked for paperwork to be supplied with the delivery, this request was ignored. When I queried it I was told this isn't a service they provide - but nobody bothered to mention it when they saw it on the PO. Would not use again. Would definitely not recommend, unless you like doing other people's jobs for them.
Late delivery
Had to force for someone to look into why out delivery has not arrived. It turned out that there was an incorrect post code on our delivery address even though we had received parcels from WBC in the past.
In the end, we had to pay someone (at our cost) to collect the goods from a depot 45 mins away in Christmas traffic - there was no reimbursement from WBC for the time we had taken and the cost we had incurred to collect the goods they were due to deliver.
Are we the customer ?!
I was delighted with the quality of the product as I have uaed different suppliers this year and quality was an issue.
Job done. Quick easy. Delivered rapid. Products great. Thanks!!
Thanks *** for all your help.
Good service. Helpful sales people. Quick delivery.
Quick efficient service
Quick delivery and great service, however I would appreciate if the deliver drivers (yodel) were more organised as the deliver came in separate batches rather than the one whole delivery.

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