visual-click.com/en customer reviews - Rating: 4.6 from 914 customer reviews and experiences for visual-click.com/en

visual-click.com/en

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visual-click.com/en

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Partner ID	36E935C1BF3640C
Status	valid
Total Reviews	1794
Last Updated	2021-01-18T02:30:16+00:00 2021-01-18T02:30:16+00:00

Address	visual optica Merva SLU Sierpes 8 41004, Sevilla
Website	visual-click.com/en
Contact	Tel: 0034954108944 Email:
Authorised representative	Herr Antonio González Agudo
Recommend

9.2 / 10

Total reviews: 1794

Calculated from 914 customer reviews (last 12 months)

Positive 91.36%
Neutral 3.12%
Negative 5.52%

Total reviews: 1794

Calculated from 914 customer reviews (last 12 months)

91.36%
3.12%
5.52%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Terrible business. Visual-click said I could return some contact lenses that were too weak. They emailed me saying it was okay to mail them after the usual 14 day limit. I spent $74 on shipping, but then visual-click didn’t accept my return and blamed it on me, saying I was past the 14 days. They lied, they’d told me they would process my return past the 14 days. They encouraged me to pay high return shipping costs, and I never got my package back. I lost over $400. DO NOT TRUST THIS COMPANY.

2 / 10

Following an order made on 2021-01-16

Very good quick action

8 / 10

Following an order made on 2021-01-14

Good

10 / 10

Dear customer,
First of all we thank you for leaving your feedback, we are glad you were satisfied with our service and the purchasing experience in general.
We are at your complete disposal also in the future!
Looking forward to hearing from you, have a lovely day.
Regards,
Visual-Click Your visual-click.com/en team

Following an order made on 2021-01-14

Great service!

10 / 10

Extremely disappointing customer service. I returned the glasses within the 14 day refund period and have tracking proof of attempted delivery to the required return address. No-one was there to receive the glasses. I have tried to contact 4 times now by email, phone, chat. No response, no update and no refund. It is totally unacceptable to go quiet and not respond. Please resolve immediately.

2 / 10

Karen M.

Following an order made on 2021-01-04

HI there. These glasses arrived much later than advertised, and I Only found out because I sent you an email. Very poor communication. I also asked for an invoice in ** dollars (the currency I paid in), this has not been sent to me.

6 / 10

Dear customer,
Thanks for leaving your feedback.
We apologize for the delay. Given the high amount of Christmas orders, some deliveries have taken more time than expected.
As for the invoice, we are waiting for our Account Deparment to send it to us. As soon as we have it we will send you the invoice by email.
We stay at your disposal.
Kind regards,
Visual-Click Your visual-click.com/en team

Following an order made on 2021-01-13

Great prices

10 / 10

Following an order made on 2021-01-12

Fast

10 / 10

Following an order made on 2021-01-12

Don't make me rate a site I've barely used.

8 / 10

Peter E.

Following an order made on 2021-01-05

Great range of quality frames. Definitely recommend to others. The only downside is that we can’t get a rebate from our health insurance due to a non-** supplier.

10 / 10

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Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

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