We were looking for a multifunctional sized card rack for our shop. As all small businesses we were looking for great value and service with a product that met our needs. We found valentinos and the product we wanted .. however the item delivered was not what was advertised on the website, the base is different and it didn't come with the clips as advertised to create separate sizes on the stand. It also sadly came with one of the card holders broken on the welded part rendering that bit unusable. As my husband is having surgery for a joint replacement (today and the card rack arrived on Wednesday) we had no time to arrange for an alternative so he contacted them. We were told they hadn't updated website to relect the changes in the product including the base and it no longer comes with clips. This in itself is actually ok and the new base looks very smart. When putting in the cards actually the clips are not needed. We were asked to send photos of the broken piece which we have used clear tie wraps to hold into place to make it usable and to look comestically ok. We did have a response but in essence they are doing nothing about this and only offered a discount if we ordered again. We are a new shop (opened in Dec 25) after years of sole trading at markets, the wall style ones we use we have had for 5 years from a different provider and are strong and robust, we would have bought from there but we wanted adjustable version, and overall its a mixed review as it arrived damaged, we have adapted due to our personal circumstances and need but the customer service response was not what we would have expected.
In essence it appears to be a great product but what we got was not as advertised. The new base looks better than the one on website, no clips was a disappointment but it works ok and they said it was changed due to customer feedback but they hadn't changed the website (they were changing it following our communication) but the concern was/is over durability of the welded joints and the lack of redress over the broken piece is not what we expected. Especially as this was not a cheap item. Would we be back .... not sure to be honest, its exactly what we were looking for style wise just not as expected when we arrived
