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Rating for: UK Sign Shop

 

4.7  /  5

Calculated from 1940 customer reviews
(last 12 months)
Total reviews: 3720

Customer reviews - From Customers for Customers

All customer reviews are from customers who have completed a transaction with UK Sign Shop

  • Customer review

     
    /  5
     
    Good item, poor customer service..

    My wife and I purchased from UK Sign Shop and the website experience was excellent. However the after sales was sadly not up to this standard.

    We purchased our item on the 22nd of January and it was swiftly dispatched on the 25th of January.

    Sadly, the parcel had still not arrived by the 31st of January. I telephoned the lady at customer services who was very pleasant, and asked that I wait until the following day - Thursday, for the item to arrive. This I gladly did as I do understand that Royal Mail can take some time to deliver.

    Sadly, the item had still not arrived on Thursday - 7 days after dispatch, and she promised that she would get a replacement made the same day and dispatched the same day so that I could get the item ready to fit for the weekend.

    This replacement did not arrive on Friday as promised, so I phoned up and spoke to a different lady who was not very polite and was very unprofessional on the telephone. She said that my replacement had not yet been made, or sent! And that "it will take time for Royal Mail to deliver you know". I explained that whilst this was true, I was promised that replacement the item would have arrived by now - yet it still hadn't been made or dispatched!

    Then the phone hung up on me! I rung back and got back to the same lady. When I politely asked if she would be happy with this service so far, she begrudgingly said that "I can see that it's not been perfect, but we all make mistakes". This I do agree with, but she was not prepared to help fix the problem or take ownership of the situation and help me as the customer.

    Finally, the item has now arrived and we can fit it!

    The item is perfect and exactly what we have ordered, but the service we received was far from stress and hassle free
     
    on 2018-02-15 at 19:09
  • Customer review

     
    /  5
     
    good looking house number! exactly as advertised and timely delivery, Thank you.
     
    on 2018-01-30 at 19:04
  • Customer review

     
    /  5
     
    You can make improvements EVERYWHERE!! EXTREMELY disappointed!!
    Nov 21st. 2 packs of Christmas signs ordered. Paid £***
    Dec 1st order on its way.
    Order arrived with only ONE pack inside, Reindeer damaged by a permanent crease!
    I rang and complained and was told they would be replaced. Dec 8th had e-mail to say my order was "At the Studio"
    NOTHING AT ALL ARRIVED!!! I WANT A REFUND!!

     
    on 2017-12-28 at 10:36
  • Customer review

     
    /  5
     
    I ordered the Santa stop here and the Rudolph and they look great hanging from our house sign! They have survived the high winds, snow and plenty of rain! Highly recommend!
     
    on 2017-12-26 at 13:57
  • Customer review

     
    /  5
     
    Nicely printed house sign at a good price. Looks good.
     
    on 2017-12-21 at 22:44
  • Customer review

     
    /  5
     
    Good quality, no problem mounting on wall, clear and easy to see from a distance. Completely satisfied and recommended.
     
    on 2017-12-20 at 19:10
  • Customer review

     
    /  5
     
    Great service and products.
     
    on 2017-12-19 at 22:19
  • Customer review

     
    /  5
     
    These weren't as expected and on trying to attach them they ripped.
     
    on 2017-12-18 at 10:57
  • Customer review

     
    /  5
     
    Arrived promptly, well packaged pleased with the slate House sign.
     
    on 2017-12-17 at 04:49
  • Customer review

     
    /  5
     
    Excellent service and product, really good value.
     
    on 2017-12-15 at 09:59

UK Sign Shop

  • Address:

    UK Sign Shop Ltd
    Unit N1, Trinity Trading Estate
    ME10 2PG

  • Recommend:
  • Website:
  • Contact:
    Tel: 01795 436840
    Email:
  • Authorised representative:
    Paul Carty
  • Partner ID:
    C665B31FDA55EA4
  • Status:
    valid
  • Total Reviews:
    3720
  • Last Updated:
    2018-02-15 at 19:09
  • Michael Ambros
    eKomi CEO

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