Certificate

Awarded the eKomi Bronze Seal of Approval!

Awarded the eKomi Bronze Seal of Approval!

UK Flooring Direct LTD
UK Flooring Direct LTD
UK Flooring Direct are the UK's leading on-line retailer of flooring products. View the full product range of offer on-line or in one of their UK showrooms

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Customer reviews - From Customers for Customers

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  • Review Given Date
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Horrible service. They promised a delivery date twice and failed then blamed Coronavirus in the end. Very poor follow-up, I had to chase them every step of the way. In the end I felt like they had no sympathy and did not make any effort to console their shortcomings.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY!! I bought some flooring from then which did not lay properly. I had it looked at by 4 separate tradesmen who all agreed that there was a manufacturing fault with the product causing it to pop back up at the seams an hour or so after being clicked into place. When I approached UK flooring direct to arrange a refund they informed me that it was beyond the returns period (by about 2 days) and therefore they would not be refunding me. Eventually they asked the manufacturer to look into it, who claimed that it was the fault of the fitting, not the boards - despite the fact that 4 separate fitters had come to the same conclusion about it being a manufacturing fault. We are 3 months down the line and I am still living with a chipboard floor because this has not been resolved and I cannot afford to buy another lot of flooring without being refunded for this faulty product. I am utterly appalled at both the quality of the product purchased and the customer service that I have received. DO NOT USE THIS COMPANY!!
Perfect service, amazing quality, highly recommended!!!!
Order was delivered on time and flooring is amazing. I am a woman and found It Very easy to lay. Along with acoustic foam underlay I Fitted it on top of existing slate floor tiles in my hallway. Was not sure what to expect and didn’t know if it would lay nice. but I am extremely happy. The Flooring is soft underfoot. And a lot Warmer than original flooring. Will now be buying more flooring to carry on through into my kitchen. It has saved me a lot of time and money by not having to dig up old flooring. I love it.
Great selection of flooring. I went for the vinyl. Very nice product. This is the second time I have used UK Flooring Direct I have not been disappointed. Great delivery as well.
None
would recommend
The flooring I received from these guys is amazing.
Everything from the input of the order to the logistics has been 100%
I ordered laminate flooring 12". Good quality all around.
I actually over ordered so I built a shack outside and so far, it has withstood the weather.
I find the online pricing to be inaccurate, I get a different price when I call into the showroom or make a phone call. Customer service is good and I would and have recommended you to others.
**Update**
This company and its CS is a joke. They have not done anything since my initial complaint with regards to the quality of the floors. When I wrote a negative review previously, to say that I was completely ignored, someone got in touch and asked for me info which I sent. It has been 9 weeks since and there is absolutely no response from them. Stay away from this company and its products. I will ensure I post this anywhere I can so no other customer gets disappointed.
**First/original review below**
Stay away from this company! The products they offer are of really BAD quality. I have multiple spots on the floors and they have used a cheap excuse and try to imply that I put something wet on the floor (which I have not!). The worst customer service as well!!! They have not even tried to resolve this issue or look further into the issue. ***

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