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Awarded the eKomi Bronze Seal of Approval!
Awarded the eKomi Bronze Seal of Approval!
UK Flooring Direct LTD
UK Flooring Direct LTD
UK Flooring Direct are the UK's leading on-line retailer of flooring products. View the full product range of offer on-line or in one of their UK showrooms

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Customer reviews - From Customers for Customers

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Good service when ordering
Delivery straightforward
Very happy thanks
The website didn't indicate that the item we ordered was low in stock, so the delivery was reschedule nearly a week later (a few days after it comes back in stock. We rang to ask if the delivery could be done a day before the new schedule, the customer service said they would call us to notify us whether it would be possible or not, however no one called. However when we called again a day later the person on the other end of the phone was very helpful and did manage to deliver our order a day early and arrived first thing in the morning which was great.
In terms of recommending UK Flooring Direct, we definitely would.
I am very disappointed with the whole experience. I was sold a floor, and thought it was so good to be able to talk to somebody who knew what they were talking about. When the floor was fitted there was a problem with it meeting the door way. I range and left a message and was told somebody would call me back. Nobody has. I also telephoned to find out about treating the floor, three weeks later I am still waiting for that information. I am afraid your after care service is very bad. I felt once I had been sold the floor then nobody could be bothered. I will not recommend the flooring to any one.
I feel very let down, and still have a problem with the thresh holds from my hall way into the room where the floor was fitted.
UK Flooring Direct LTD Hi,

We are sorry that you felt ignored, having checked you account we can see no prior contact.

Don't threat we are more than happy to help, please call 02476012840 and hit option 5 for help with these queries. Alternatively drop an email over to customerservices@ukflooringdirect.co.uk!

Kind Regards,
UK Flooring Direct Customer Care Team Your ukflooringdirect.co.uk team
a very professional company to deal with, 100% satisfied & very happy to recommend - from start to finish this was a great customer experience, quality product, faultless delivery & an excellent highly competitive price, buy with complete confidence - I am now the owner of a beautiful new floor thanks to UK FLOORING DIRECT.

Thank you! *****
I had lengthy communication via the chat service with a member of staff, who I gave the size of the room to, it was in feet and inches. The gentleman in turn told me how many packs of flooring I needed to order, so on his advice I placed my order. Once order was received we discovered that we had two packs over, when I contacted the company I was told it would cost me nearly £*** to return, so I lost £*** after taking the advice of your staff. That was disappointing as the flooring is really nice, but through no fault of my own it was over ordered.
Yes will be happy to recommend .
Adviser was very helpful with the order.
Good price , quick on time delivery , very pleased , will definitely be using again for next flooring project. ***
Good range and quality flooring. Expert customer service and delivered twice when promised.
Would recommend.
Excellent service from the staff and the flooring quality was amazing

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