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UK Flooring Direct LTD
UK Flooring Direct LTD
UK Flooring Direct are the UK's leading on-line retailer of flooring products. View the full product range of offer on-line or in one of their UK showrooms

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Customer reviews - From Customers for Customers

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*** was very helpful, putting a price together and offering additional information, I will definitely be ordering again soon
UK Flooring Direct LTD We are delighted to hear that you are happy with the service you have received from us. We look forward to assisting you with any further re-decorating needs you may have. All the best, UK Flooring Direct Customer Care Team Your ukflooringdirect.co.uk team
Excellent quality. Very easy to put together.
UK Flooring Direct LTD We are so pleased that you love the floor and found it hassle free to lay. If you need any further assistance, please don't hesitate to contact to us. All the best, UK Flooring Direct Customer Care Team Your ukflooringdirect.co.uk team
I ordered 3 samples which came within 2 days, packaged very well and a good size to help give a good impression of what they would look like. I have had 1 email to ask if any help is needed and information on ordering if required. No other communication which I like as you are not pressured. *** so will certainly order from UK Flooring direct when my mind is finally made up. I would certainly recommend
UK Flooring Direct LTD Thank you for taking the time to leave your review. We are so happy to hear that you loved our free sample service. We understand that choosing a new floor is not an easy task, so if you have any questions or need help deciding, please feel free to give our flooring experts a call. We look forward to providing your dream floor!
All the best, UK Flooring Direct Customer Care Team Your ukflooringdirect.co.uk team
ABSOLUTELY NOT SATISFIED!!! CUSTOMER SHOULD KEEP AWAY FROM YOUR COMPANY. VERY IRRESPONSIBLE!!! YOU DID NOT DELIVER MY ORDERS ON THE DAY AGREED NOT EVEN A SINGLE TEXT BUT HAVE TAKEN MY DELIVERY CHARGE WHEN I CANCELLED IT!!! I AM INFORMING ALL MY FRIENDS NOT TO ORDER ANYTHING FROM YOU!!!
UK Flooring Direct LTD We are sorry to hear that you are not happy with the service you have received. I have looked into this and can see that as you requested a change of delivery address on the date of your delivery, it was not able to be made that day. We then attempted delivery the following day to your newly requested delivery address but there was no suitable place to unload the delivery. As delivery was attempted, but failed due to access restrictions that we were not made aware of, we would not refund the delivery charge. If you have any further questions, please feel free to contact us. Kind regards, UK Flooring Direct Customer Care Team. Your ukflooringdirect.co.uk team
Preorder service very good but on realising the floor had more imperfections eg pattern when part layed . R reported straight away with photos and also some of the actual flooring .
I was told they' would replace with the same again I did not want the same problem reoccurring so picked a different floor which ended up being £*** less per meter and after purchase of over 40 metres worth I returned the unopened boxes to the depot.
After doing this and collecting the new flooring I was given a refund of £*** !.
As I have phoned several times to talk to staff I have heard your advertising that if for any reason you are not satisfied with your floor within 28 days then you can get a refund.
I thought that it was a statuary right to receive a refund as I didn't know about the extent of the imperfections until the flooring was put together.
I am sorry to say that I shall not be recommending you to friends and family in the future .
UK Flooring Direct LTD We are sorry to hear that you were not happy with the flooring you received. As you were simply not happy with how the flooring looked and there was no actual fault with the flooring, we can only refund any unopened packs returned to us. I have looked into this for you and can confirm that you received the correct amount refunded as per the number of unopened packs returned to us.

If you have any further questions, please feel free to give us a call on 02476 012 844

Kind regards,
UK Flooring Direct Customer Care Team Your ukflooringdirect.co.uk team
Very helpful staff. *** sorted our needs with a personal touch. We haven’t taken delivery of our flooring yet but hope the excellent service we have experienced will continue to delivery and after sale too.
UK Flooring Direct LTD We are delighted to hear that you are happy with the service you have received. We are positive you will love the flooring as much as we do once it has been laid. If you have any further questions, please feel free to give us a call on 02476 012 840. We have a team of flooring experts on hand who will be more than happy to help you. All the best, UK Flooring Direct Customer Care Team. Your ukflooringdirect.co.uk team
Fantastic service and follow up advice.
UK Flooring Direct LTD We are very happy to hear that you are pleased with the service you have received and that our flooring experts were able to advise you accordingly. If you have any further questions, please don't hesitate to contact us. All the best, UK Flooring Direct Customer Care Team. Your ukflooringdirect.co.uk team
*** was really helpful
Ordering was great . Pricing good. Product excellent.

Delivery was awful! Very late and the driver couldn't cope! He left a pallet full of flooring (***) leaning to one side and only moved it when I refused to sign. He then broke the pallet which I had to fix before he could put it back down.
UK Flooring Direct LTD We do apologise that you had issues with your delivery. I can see that we have notes on your order regarding this and we will feed this information back to our couriers. We are delighted to hear that you are happy with the flooring. If you have any further questions, please don't hesitate to contact us. All the best, UK Flooring Direct Customer Care Team. Your ukflooringdirect.co.uk team
Ordering, communication from the company and delivery were all excellent. ***
UK Flooring Direct LTD We are very happy to hear that you are pleased with the service you have received and that your flooring arrived as expected. We are sure you will love the flooring once it is laid. If we can be of any further assistance, please don't hesitate to contact us. All the best, UK Flooring Direct Customer Care Team. Your ukflooringdirect.co.uk team

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