Certificate

Awarded the eKomi Bronze Seal of Approval!

Awarded the eKomi Bronze Seal of Approval!

UK Flooring Direct LTD
UK Flooring Direct LTD
UK Flooring Direct are the UK's leading on-line retailer of flooring products. View the full product range of offer on-line or in one of their UK showrooms

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Customer reviews - From Customers for Customers

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  • Review Given Date
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Used products 8 years ago in lounge and dining room. Like them so much I put more engineered wood in bedrooms. New product is superior but more complex to fit. The finish is fantastic but requires skill and precision to fit
I had several difficulties with their service. delivery was a disaster - rude people, not even waited for me to check the wood. it was raining and they didn't care, just left the flooring outside. the I noticed 3 boxes damaged - they made it like hell to be able to get replacements! they questioned me like I was lying, and kept asking for pictures which I provided. In the end they agreed to send the replacement (which delayed having my floor installed) at least 2 weeks! after receiving the replacement and flowing done, couple of days later they contacted me again for more pictures of the damaged floor! and they never ever apologised or even took into account the distress and d burden this all caused! the worst costumer service for sure! I would never recommend them.
Very satisfied
Arrived prompt
Great customer service. Really nice range of products, great quality for money. Would buy here again.
Flooring was great easy to lay ,. delivery could have been better daughter in the house on her own driver was not very helpful
I will be ordering further flooring perhaps this can be looked at
Very pleased with my flooring company fantastic to deal with
The product itself is excellent and so are your staff. However, delivery was cancelled due to insufficient stock, then we were told it would arrive and it didn't, then eventually it did arrive but we were some items missing. Your staff dealt with this very well and I would suggest that it may have been the delivery company that caused the problem.

We would recommend you to others and use you again, but we would want to know that delivery was going to be on the day stated as we had to cancel the fitter on two occasions and were actually charged for the second visit. We did report this to your depot but it fell on deaf ears !!!!
Flooring is good quality, if it has no faults, if it doesn’t customer service is unbelievably poor. I had to repackage all faulty floor and load it on the wagon while driver more or less watched. Sale prices a aload of rubbish, they haven’t Changed in 2 1/2 months, so its one hell of a sale. 🤣 or a fixed price. Would I recommend, yes if B&Q, wickes go into administration. Not even an apology for all the hassle.
5 star

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