Awarded the eKomi Bronze Seal of Approval!

Awarded the eKomi Bronze Seal of Approval!

UK Flooring Direct LTD
UK Flooring Direct LTD
UK Flooring Direct are the UK's leading on-line retailer of flooring products. View the full product range of offer on-line or in one of their UK showrooms



Customer reviews - From Customers for Customers

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Horrible service. They promised a delivery date twice and failed then blamed Coronavirus in the end. Very poor follow-up, I had to chase them every step of the way. In the end I felt like they had no sympathy and did not make any effort to console their shortcomings.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY!! I bought some flooring from then which did not lay properly. I had it looked at by 4 separate tradesmen who all agreed that there was a manufacturing fault with the product causing it to pop back up at the seams an hour or so after being clicked into place. When I approached UK flooring direct to arrange a refund they informed me that it was beyond the returns period (by about 2 days) and therefore they would not be refunding me. Eventually they asked the manufacturer to look into it, who claimed that it was the fault of the fitting, not the boards - despite the fact that 4 separate fitters had come to the same conclusion about it being a manufacturing fault. We are 3 months down the line and I am still living with a chipboard floor because this has not been resolved and I cannot afford to buy another lot of flooring without being refunded for this faulty product. I am utterly appalled at both the quality of the product purchased and the customer service that I have received. DO NOT USE THIS COMPANY!!
Perfect service, amazing quality, highly recommended!!!!
Order was delivered on time and flooring is amazing. I am a woman and found It Very easy to lay. Along with acoustic foam underlay I Fitted it on top of existing slate floor tiles in my hallway. Was not sure what to expect and didn’t know if it would lay nice. but I am extremely happy. The Flooring is soft underfoot. And a lot Warmer than original flooring. Will now be buying more flooring to carry on through into my kitchen. It has saved me a lot of time and money by not having to dig up old flooring. I love it.
Great selection of flooring. I went for the vinyl. Very nice product. This is the second time I have used UK Flooring Direct I have not been disappointed. Great delivery as well.
would recommend
The flooring I received from these guys is amazing.
Everything from the input of the order to the logistics has been 100%
I ordered laminate flooring 12". Good quality all around.
I actually over ordered so I built a shack outside and so far, it has withstood the weather.
I find the online pricing to be inaccurate, I get a different price when I call into the showroom or make a phone call. Customer service is good and I would and have recommended you to others.
This company and its CS is a joke. They have not done anything since my initial complaint with regards to the quality of the floors. When I wrote a negative review previously, to say that I was completely ignored, someone got in touch and asked for me info which I sent. It has been 9 weeks since and there is absolutely no response from them. Stay away from this company and its products. I will ensure I post this anywhere I can so no other customer gets disappointed.
**First/original review below**
Stay away from this company! The products they offer are of really BAD quality. I have multiple spots on the floors and they have used a cheap excuse and try to imply that I put something wet on the floor (which I have not!). The worst customer service as well!!! They have not even tried to resolve this issue or look further into the issue. ***


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