Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

Ubyk Ltd
Ubyk Ltd



Customer reviews - From Customers for Customers

  • Review Given Date
    (newest first)
  • Review Given Date
    (oldest first)
  • Rating
    (highest first)
  • Rating
    (lowest first)
Have made several orders via the UBYK site, and while some orders took a while to come through, I was always kept in the loop.
Excellent service from Ubyk. I called them to make sure I had the right size dropper at the right price. They put my mind at rest and I ordered a Brand X 170mm dropper.
Product as described. Best value by far. About 12 or 14 days to delivery
Great bike shop, I ordered a set of pedals, a bargain using a black Friday code and free postage. They arrived very quickly but I decided I didn't like the colour, contacted them using their online form and got a quick reply saying to send them back and they'd swap them. Replacements arrived a few days later.

I don't normally leave reviews, but this experience and customer service deserves some praise. Head and shoulders above some other online bike shops I could mention.
Good price and speedy delivery, five stars 👍🏻
Quick delivery, item in stock, and good communication. Thanks.
All round really pleased. Would love an option to select full tracking on sent items for the channel islands but thats more a criticism of the postal service.
Have used Ubyk in the past and will certainly use them in the future.
Not only would I recommend Ubyk but I have and friends have used them.
First time of using this online supplier. No problems with any of the processes.
Would use again assuming they have the product I want at the price I'm prepared to pay.
Don't know what they'd be like if there'd been a problem as I didn't have one.
Excellent customer service from UBYK, from bikes to parts these guys have it all and deliver a very good service!
I phoned before placing an online order to be certain I was ordering the correct BB to go with the crankset I wanted, the person i spoke to could not answer my question, but took my number and advised would phone back with the correct info, never had a return call. Did my own research, and placed order for cranks and BB, order arrived, and wrong BB enclosed despite paperwork showing correct item to be picked. Contacted Ubyk to let them know, advised correct BB and a returns sticker would be sent asap, no further contact from Ubyk either by phone or mail to advise when correct item would be sent out. Pretty awful customer service!.


What is eKomi?

eKomi provides an independent and transparent feedback collection and management service. eKomi collects real customer reviews for shops, products and services.

The eKomi Seals