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Awarded the eKomi Silver Seal of Approval!
Awarded the eKomi Silver Seal of Approval!
tikamoon.co.uk
tikamoon.co.uk

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Customer reviews - From Customers for Customers

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  • Review Given Date
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The ordering process was difficult, I tried to buy something on a weekend where free shipping was being offered; payment part of the website didn't work and then the product went out of stock. When the product came back into stock a few days later, I had hoped that as I had been in contact with customer services about the issues I'd had I would still be able to claim free shipping but no, I was charged £*** for the delivery of an item that cost £***. In my opinion this is outrageous, especially when I was promised delivery to the room of my choice yet had to have several arguments with the delivery drivers about the product being taken upstairs. In the end, only one of the two boxes was taken upstairs as they insisted the second box couldn't possibly fit up the stairs. I am 7 months pregnant so can't be helping to lift a vanity unit up a flight of stairs; we are now having to wait until someone can come and help my partner move this. ***
Fast delivery. Nice product. Happy customer
Bought Kort furniture which is really beautiful and very solid, had a issue with my first delivery but Tikamoon gave me a couple of options and sorted it all out for us. Always quick replies to emails etc. Have used twice now and will definitely use again. Have to say their customer service is fantastic, which I find rare today!
Excellent experience from start to finish. Great communication, order came very quickly, was exactly as described and extremely well packaged. I was delighted with the whole process. Thank you.
We have been away on holiday and according to your tracker service our "parcel" has been delivered. We have not received it yet. Please can you contact us with some degree of urgency.
regards ***
I am very impressed with the console table, the quality, workmanship and style. TIKAMOON were on point when they advised about the courier company and the company’s expectations. The delivery was a two-man job and a space in the desired room had to be made clear for such delivery. It is not surprising that I had put the two companies together, both acting for each other. What I had not expected was delivery of the table flat-packed!! If the table hadn’t come whole I thought the gentlemen were going to build the table in the space provided. Not so! I was left with a flat pack, an Allen key and unclear building instructions! But that’s where my disappointment ends. Once the table was put together, I am astounded by the stability and quality of the product!
When delivered I only received 1 of 2 parts of my Welsh dresser. Informed that part 2 would arrive in a week or so. Online tracking showed delivery complete and after contacting BJS, I did not have confidence as to when I might receive the item. Only after contacting Tikamoon staff did I feel we were moving forward with my order. Indeed, it arrived the next day!

Only point I have from the above statement is that if there is a problem on delivery Tikamoon should be made aware of it and the delivery company must keep all informed of what is happening. I had lots of emais prior to first delivery, but none regarding the second.

Love the dresser! Thanks
I ordered a ladder rail in bamboo for my bathroom and it is fab. Arrived quickly and is a great addition.
As described. Packages well to protect
It was easy to order and delivery efficient and prompt. Unfortunately the furniture I ordered wasn’t suitable and was returned, again an efficient and quick collection, I would certainly order from tikamoon again.

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