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Customer reviews - From Customers for Customers

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On a recommendation from friends I purchased a couple of items from Tikamoon, unfortunately on unpacking a marble basin we found it was damaged.

On informing Tikamoon and sending photos of the damaged item the lady I spoke to on the phone was extremely helpful and a new basin was sent out within a few days.
Great service and products.
My furniture should have been delivered on 6th December which I took half a day off work for once we knew the time slot for delivery. I then during that time slot received a text to say that the delivery van was running late and would be with me later that evening. At 5.40pm I then received an email to say the delivery van had broken down and that we wouldn't be receiving our furniture that day. I rang the delivery company and no one would answer the phone and the offices shut at 6pm that day. I sent an email to confirm the following Monday for delivery. On Monday 10th December our furniture arrived two parts were fine but our console table was destroyed so we didn't accept the console table. I then called to arrange a new console table to be delivered which is now taking a further 10 days to come from your warehouse which will not be with us in time for Christmas. I am really really disappointed with the service overall that we have received from Tikamoon.
I loved the product but I thought it took far too long to arrive. Even though on the website it did state it would take 3 months, I think that is too long to wait for a piece of furniture. If I had found another product within this time I would have cancelled my order. Having said that, I'm glad I waited because my TV table was worth waiting for. It was well packaged. It was very dusty, but once cleaned and polished, it came out looking lovely. Everyone who has seen it really likes it and has asked me to pass on Tikamoon's details. I would buy from Tikamoon again but I would make sure delivery is within 28 days.
The table was damaged but Tikamon dealt with is courteously and quickly. The replacement is perfect.
Great customer service, nice website and products, easy to order
Excellent service and high quality product
Great table for a very sha llow window space but a bit wobbly with its long legs: it really does need the support loop to hold it steady to the wall or opening the drawer would make it fall over.
No improvements superb!
Product is fantastic but delivery raised concern, let down twice before finally delivered


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