Certificate

Tidy Books Alphabet Bookcase: White - Colour Alphabet. Gift for parents of a new-born child.
Excellent product, well designed and manufactured, easy to assemble. Much appreciated.

BUT: poor communications.

1 - Impossible to make direct phone contact with anyone. Always asked to leave a message, which was invariably responded to by e-mail rather than by a direct call, as requested.

2 - We were asked if we were satisfied with the product before it was even shipped! This led to anxious checking with the potential recipients. We did get an apology for this error, but this was exceedingly bad business practice.

3 - We specifically asked to be informed of shipping PRIOR to DESPATCH, so that we could advise the recipients of the gift. Instead, we only received tracking notification the evening prior to delivery.

I have bought all the Tidy Books items and absolutely love them. My son *** who is 15 months old loves grabbing the books from both the wall bookshelf and the personalised wooden book box, and he knows exactly which books he wishes to pick each time. I then bought the bunk bed shelf and toy box and it looks really lovely with the personalisation of having ***’s name on it.

LOVE it!
My 14 month-old son takes his books more everyday.
He loves that he can reach his books anytime he wants.
It is ver ic easy to assemble.

I would definitely recommend you to others. I found your service to be professional and exemplary in every aspect. The delivery of the bookcase was speedy and I was kept informed of the process throughout.
From my own personal experience I can’t see at this point any areas from a customers perspective that could be improved.
My Grandson loves his new bookcase. THANK YOU

Our bookcase had a few damages. I sent an email and had a response to say someone was looking into it but have yet not heard anymore. Disappointed especially when it was expensive for what it is.

Very happy with the order , easy for my child to take his books and motivate him on reading. Will purchase again in the future

We love this bookshelf and so does our infant. He already loves to look at all of the books on display. We're so happy that we purchased this. My one suggestion would be to paint the tops of the screws white for the white bookshelf. Otherwise, it's perfect!

I found the whole experience of ordering and receiving my goods very efficient and I was kept fully notified of the progress of my order all the way to delivery. I would definitely recommend tidy books