thegardenrange.co.uk customer reviews - Rating: 4.8 from 1105 customer reviews and experiences for thegardenrange.co.uk

thegardenrange.co.uk

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thegardenrange.co.uk

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Partner ID	6A8B7314EF810E2
Status	valid
Total Reviews	1196
Last Updated	2021-04-20T06:10:46+00:00 2021-04-20T06:10:46+00:00

Address

GCL Products Ltd

Units 1&2 Carrrwood Road, Carrwood I

S41 9QB, Chesterfield

Website

thegardenrange.co.uk

Recommend

4.8 / 5

Total reviews: 1196

Calculated from 1105 customer reviews (last 12 months)

Positive 94.73%
Neutral 2.51%
Negative 2.76%

Total reviews: 1196

Calculated from 1105 customer reviews (last 12 months)

94.73%
2.51%
2.76%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2021-04-05

Got no issues with this company and I would recommend anyone looking for this item not to hesitate. It's robust and extremely well made. Completely satisfied.

5 / 5

Following an order made on 2021-04-04

Good quality, easy assemble and a good service, thanks

5 / 5

Following an order made on 2021-04-04

Easy ordering and fast delivery at a good price 👍

5 / 5

Following an order made on 2021-04-05

It was brilliant. Perfect base, does the job. Only thing to improve on is to state how many bags of gravel would be needed per square.

5 / 5

Following an order made on 2021-04-04

I needed the base that week, when it was received my neighbour took it in with the box all bashed and 2 bases smashed. I had to go to B&Q to get replacements! Tried to contact yourselves on numerous amounts of occasions and Hurd nothing back still. First time ordering from here and was disappointed with how I received it damaged, I know this is probably down to the delivery guys but it’s just not on.

1 / 5

We are very sorry to learn that your order of the plastic shed base kit arrived damaged. We do look to ship replacements when there are any issues with damages, on our delivery and returns page we list our policies :-

https://www.thegardenrange.co.uk/delivery-returns/

So we ask any issues be raised within 7 days of receipt of the goods. Looking at your order history, the goods were delivered on the 12th of April. It is now the 20th of April and this is the first time we have been made aware of an issue. Bearing in mind we are open for business Monday to Friday, that has allowed you 7 working days including today to get in touch. Indeed having seen your review we have called and left a voice mail as there was no answer and also emailed yourself, to which we have had no response.

There is no record of you having attempted to contact us to advise there is an issue. Despite you leaving us this rather poor review having never attempted to contact us either by phone (01246 589021), email (sales@thegardenrange.co.uk) or live chat in office hours, if you would care to get in touch we will happily resolve the issue as best we can for you. Indeed it more than likely did occur in transit, unfortunately if we are not made aware of an issue we are completely unable to do anything about it. Much like the damage to the goods in transit, a review like this is just not on either! Your thegardenrange.co.uk team

Following an order made on 2021-04-01

works well for gladioli

4 / 5

Thank you for your recent purchase of the bulb planter! It is great that you are pleased with your purchase! We thank you for your review and hope to hear from you again in times to come! Your thegardenrange.co.uk team

Following an order made on 2021-04-03

Easy to order,. Arrived as agreed. Looks good on garden and was easy to move.

5 / 5

It is great that you are impressed with the 6 x 4 foot plastic shed base kit! The order was placed on a lead time of 5 - 7 working days and arrived on the 6th! We appreciate the 5 star feedback and hope to hear from you again in times to come! Your thegardenrange.co.uk team

Following an order made on 2021-04-02

Great Product and has allowed me to tidy up the utility room

5 / 5

Thank you for your order of the GP40 Plastic Paving Grids, the order was delivered within the 3 - 5 working day lead time! We do appreciate the 5 star feedback and hope to hear from you again soon! Your thegardenrange.co.uk team

Following an order made on 2021-04-01

Great product... Amazing prices

5 / 5

Following an order made on 2021-04-03

Item delivered on time, well packed and in excellent condition.

5 / 5

Certificate

Awarded the eKomi Gold Seal of Approval!

Customer reviews - From Customers for Customers

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