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Customer reviews - From Customers for Customers
All customer reviews are from customers who have completed a transaction with The Fine Jewellery Company
The Fine Jewellery Company
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Address:
The Fine Jewellery Company
Floor 16, Centre City Tower, 7 Hill St.
B5 4UA, Birmingham -
Recommend:
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Website:
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Contact:Tel: 0121 634 8070
Email:
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Authorised representative:Rob Halliday-Stein
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Partner ID:F428E13227912CA
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Status:valid
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Total Reviews:276
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Last Updated:2018-04-19 at 22:56
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Rating between 4.0 and 4.3
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Rating between 4.4 and 4.7
Rating between 4.4 and 4.7
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Rating from 4.8 and up
Rating from 4.8 and up
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Customer review
Following an order made on 2018-04-10
Customer review
Following an order made on 2018-04-03
Customer review
Following an order made on 2018-03-26
Customer review
Following an order made on 2018-03-28
Customer review
Following an order made on 2018-03-25
Customer review
Following an order made on 2018-03-27
Customer review
Following an order made on 2018-03-25
Customer review
The locket I ordered, with ***, for my mother for mother’s day 2018 that had my sisters birth and passing dates on the back arrived the following Tuesday when I was told it would be sent the Thursday before to be delivered by the Friday or Saturday. I spoke to *** ( manager i believe ) on the Friday to confirm it was sent, I was meet with an abrupt manner who failed to tell me it would be sent on time
because she had to leave to go home at 16:15hrs so didn’t bother with trying to communicate with me, in anyway that we would NOT receive the locket on time even though she assured me she would call back! I had been told that I would have communication regarding the progress of the order but never received any hence the call in the first place! I again, called the Saturday to be told the office was closed and someone would get back to me Monday. I then received a lovely genuine email from *** who took my order in the first place regarding not having the Locket in time for Mothering Sunday. I called yet again on the Monday and again was answered by Lovely *** who apologized profusely. I requested some sort of compensation and she said she will see what she could do to fulfill that, if possible, great I said!! *** ( or whatever her name is ) called me back and decided it would be appropriate to tell me it’s no fault of hers that the locket didn’t arrive and let me down and tried to tell me I wasn’t clear enough when in actual fact I was upon ordering and the delivery dates as I expressed that it must arrive before Mothering Sunday. Instead of calling me back that Friday it had gone 4pm so was ok for her to not have communicated the locket wasn’t arriving in time thus letting me, a new customer, down!! I had no gift to give my mother for Mothering Sunday which was the first occasion without her eldest daughter!!!! I had to correct *** about what had actually been said ( explain myself ) because she said she over heard the conversation, so lied, and tried to lay blame with me. In the end I told ***, based on this Experience I will not be recommended the business nor will I be returning and to keep the compensation because I wanted nothing more from her or the business. I expressed had a member of my staff behaved the way she did I would either retain them or sack them as this would be deemed as damaging to my business had one of my clients been treated this was!! My brothers and I were not happy to say the lease. However *** was very professional and helped in anyway she could and was genuine. Out of the two representatives of your business, *** was who I was most comfortable communicating with. She answered all my questions with patience’s and politeness.
Following an order made on 2018-03-06
Customer review
Following an order made on 2018-03-21
Customer review
Following an order made on 2018-03-20