All customer reviews are from customers who have completed a transaction with The Pen Shop
Really excellent service. Ease of ordering and the goods arrived very quickly indeed, packaged well and in perfect condition. Very impressed with service and would definitely recommend this Firm and its products.
All good and prompt service
Definitely would recommend to others. Received a fast and very efficient service. I especially liked ordering online, the website was very user friendly!
I was delighted with the prompt service! I placed my order at midday on Sunday and it was delivered on Tuesday morning by Royal Mail! Great price and nice new customer discount. I would definitely recommend you to others. The only problem is you sell so many gorgeous pens!!!
Very happy with format of web site and navigation, prices and prompt delivery BUT opted for "gift wrap" option and when it arrived it hadn't been done!?
Rec'd an apology but frankly insufficient for the subsequent inconvenience it occasioned - I was up against a tight deadline for taking the Mont Blanc pen at that weekend.
So it wasn't the monetary value that was the issue but a goodwill gesture ( free postage or small voucher off a subsequent purchase) would surely have been appropriate?
I would like to purchase some of your ink bottles, even though I understand that they might break during international transport. Isn´t there a way of packing them securely? I buy ink now and then from a Swedish supplier and it is delivered by mail, and never with damages. For the rest I am very pleased with what you render in the form of service and excellent products.
I was more than happy with the service I received. I made a mistake on my order. I emailed Customer Support who kindly corrected my error so I received what I actually wanted. I would recomend The Pen Shop.
I had excellent service from *** who organised a replacement to a faulty refil. Really good service thank you.
Good selection of refills. Well priced. Prompt delivery in sensible packaging.