Certificate

Awarded the eKomi Gold Seal of Approval!
Awarded the eKomi Gold Seal of Approval!
Alive Studios
Alive Studios

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Customer reviews - From Customers for Customers

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We thought your customer service was excellent. From our first telephone enquiry, to the time we placed our order you could not have been more helpful.
The courier collection and delivery gave us the peace of mind that our precious cine memory would not go missing in transit to your studio.
Thank you for a flawless service, we will definitely have return business.
Whilst pricey the service and quality is excellent. What price memories?

All inclusive service with collection and delivery well within promised timescales.

Why not an Excellent? One small matter. When we used the service before the memory sticks came in a small presentation box, looking professional. This time as we supplied our own sticks they were returned lose in the packaged box with the returned reels. Small but significant.
Absolutely delighted with quality of 52 year old film.Have seen it on iPad from the cloud. Memory sticks have not arrived yet although posted from Royal Mail 4 days ago. No info available from Royal Mail.
Would recommend to others without question!!!
I can't think of any areas for improvement
Satisfied with the whole procedure. Guided through the whole process well via phone then email. Every change we asked for re. delivery etc was done with now fuss. We needed a hard copy but being able to immediately review what had been transferred via our online account was a real boon.
Having a gift with the delivery was a pleasant surprise as well!
Made first class job of transcribing important old film of Churchill returning home after his last day in Parliament - very historic !
Great door to door collection and delivery service with a continuous up-date of the progress from start to finish on line.
There does seem to be a difference in clarity of the films depending on the format/playing machine used.
The opportunity to visit the studios to help with editing might be welcomed by some old fogies like myself.
Customer support was poor; in particular very little feedback as to how things were progressing eg ready in 2 weeks--but 6 weeks later still no feedback! Also a number of times I sent e-mails asking for an update but did not get any response. phoning was no better.***
What is important to me and what they managed to achieve with this order is to capture the whole frame and adjust for any frame shifts.
Always most helpful on the phone and have managed to answer my technical queries.
I would certainly recommend them and they are better than the company I used previously.

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