Certificate

Excellent and reliable service!

Have never received it and so why would I give it a rating. Try sending a survey whenI get the parcel

delivery schedule

The website renders well on desktop and iOS devices. Logical layout and selection of product categories. Photos and weights of products generally included.

Freight is always expensive, and the transparent cost options appreciated. Well done. However, a few suggestions/questions:
The displayed prices & costs appear to default to USD. There is a tab buried on left hand margin to display in other currencies. I have always used USD even though live in AUD, with charges to my credit card in USD. Are the displayed and charged costs converted from CHF? And if so at what interchange rate?. It would be useful to know as some credit cards do not charge 3-4% international conversion fees. Different currencies have different strengths against CHF knowing this affects charge by 5-7%.
2. The offering of different freight rates is good but from descriptions and prices it is not clear of the relative advantages (eg USPS priority from SPRING). I have found the SPRING consignments to be exceptionally well packed and labelled as temperature sensitive.
3. An option for email notification of despatch dates and carrier consignment tracking numbers would be more useful than having to interrogate the website.

Great Swiss products. Fast shipping. Excellent communication.

The web site was easy to navigate. I found the exact items I was searching for. By examining the shipping, I was able to increase my order and remain within the weight limit. The items arrived very well packaged, and despite high temperatures, the products (chocolates) were not affected.

I love the site and am thankful products from Switzerland are available.

My only feedback specific to the chocolate is to offer more flavors. I understand you can’t offer everything the chocolatier does, but, you only offered milk chocolate options and no dark chocolate.

I was looking for a product that closely resembles Aromat but is still made in Switzerland. I am very happy to report that I received what I ordered swiftly, and that the quality was as expected. I'll definitely order again before I run out of the Mirador. Thank you, everyone, for helping me recapture the taste of Switzerland.

Swissmade direct is one of the few suppliers that will deliver the Swiss items I need to the UK. At the moment I am choosing only food , but may look for other things later in the year. There are cheaper alternatives to be found, but I prefer to spend a bit more on quality products that I know will be enjoyed and arrive safely.

I was happy I could purchase exactly what I wanted from across the world, when local options weren't exactly what I was after.