Stone Superstore customer reviews - Rating: 4.7 from 511 customer reviews and experiences for stonesuperstore.co.uk

Stone Superstore

Limestone Tiles, Marble Tiles, Travertine Tiles, Granite Tiles & Porcelain Tiles – all in stock at StoneSuperstore. We are the UK's leading supplier of genuine premium quality natural stone tiles and fine Italian porcelain tiles. We are confident that nobody in the country can match us like for like! Not all stone tiles on the market are “premium grade” – compare and check for yourself with our free samples or visit our warehouse to see for yourself. Our premium quality tiles are backed by our 1st class service. Check our reviews!

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Stone Superstore

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Partner ID	D9T25W6Z3SWK76C
Status	valid
Total Reviews	1529
Last Updated	2019-07-17T08:11:14+00:00 2019-07-17T08:11:14+00:00

Address	Stone Superstore Ltd 260-268 Chapel Street Manchester M3 5JZ
Website	stonesuperstore.co.uk
Contact	Tel: 0161 277 6850 Email:
Authorised representative	Will Furniss
Recommend

4.7 / 5

Total reviews: 1529

Calculated from 511 customer reviews (last 12 months)

Positive 96.01%
Neutral 1.7%
Negative 2.29%

Total reviews: 1529

Calculated from 511 customer reviews (last 12 months)

96.01%
1.7%
2.29%

Customer reviews - From Customers for Customers

Review Given Date
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Review Given Date
(oldest first)
Rating
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good customer service prompt attention to any requests and kept us informed of what was happening re delivery. A good company.

5 / 5

Very good, hassle free

5 / 5

Very speedy response and very efficient service .

5 / 5

Stonestore have very good prices, the services quick and effective have had some samples only.

4 / 5

Love one of the samples arrived really quickly and will be making a purchase on payday x

5 / 5

Half the tiles were marked and not only was the person in charge extremely rude and unhelpful but the Stonestore wouldn’t replace the tiles. I’ll never buy tiles from this company again- and if I’d been able to find an alternative match elsewhere, I’d have returned them, even at my own cost.

1 / 5

We are sorry that you were not happy with the natural stone tiles you ordered.

When you called us to go through the issues you had with your order you spoke with two of our consultants, who after seeing your photographs tried to explain that the lines you thought might be cracks are in fact naturally occurring veins of calcite. The presence of these veins is natural and does not reflect a defect or natural weakness in the tile. In fact so normal are they that many porcelain tiles which are manufactured to mimic natural stone, are deliberately created with lines to authentically represent the calcite veins found in limestone and marble tiles.

While you were not very receptive to this explanation, the conversation ended with you saying you would call us back. We could have arranged for the tiles to be returned for a refund had you requested, but we could not exchange them as these veins are a natural feature of this stone and any potential replacements would have the same issue.

The next we heard was when you requested information on which tile sealer to use, so we gathered that you were laying the tiles. Then we received this 1-star review, which we feel is somewhat unfair.

Anyway, we hope you have come to love your limestone floor now you have laid it and can see the overall installed effect.
Your stonesuperstore.co.uk team

Excellent Service

5 / 5

Excellent service we ordered a sample and it arrived free almost straight away!
Excellent value and good quality too

5 / 5

Free sample ordered online, followed by email confirmation that it would be sent. It arrived in 2 days. Excellent service along with first class products at decent prices.

5 / 5

Helpful & good quick delivery

5 / 5

Certificate

Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

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