Certificate

Great service

Right from the initial contact with staff at Stone Superstore, the company have been brilliant. Sending a range of samples free of charge, quick in responding to queries, excellent delivery service and the porcelain slabs that the builder laid were great quality at a good price. All round excellent service, so pleased I found the company online.

Great customer service, swift sample delivery.

The tiles are still in the pallet awaiting that phase of the build so as yet, I dont know if they are all ok and have not checked them.

My feedback is concerned with the pallet they were sent on. The delivery driver was not impressed with the balancing of the pallet, it wanted to tip over, coupled to that, the pallet itself is quite weedy and is breaking apart from the weight.

Luckily we had 3 builders on site who helped remove the pallet from the truck and man-handle it, otherwise I’m convinced it would have fallen off the tail lift of the truck which was incredibly shallow for handling such a bulky load and so much unstable weight. I think you should consider these points as it could prevent unnecessary breakages and cost.

Good comms. good price. smooth delivery. So far so good.
Currently in process of laying tiles. Looking good. once its complete i expect to give it 5 stars all round but you are a little too quick in seeking endorsements before the jobs done.

Excellent and promo service

Very helpful staff especially Becky. We had some frustration with the delivery which finally arrived on 3rd attempt to organise. We sorted it directly with delivery company who were very apologetic.

Samples ordered via website and arrived promptly and well packaged.

Swift delivery of sample tiles. Very competitively prices too, I haven’t been able to find a cheaper price.
Thank you