Stone Superstore customer reviews - Rating: 4.8 from 354 customer reviews and experiences for stonesuperstore.co.uk

Stone Superstore

Limestone Tiles, Marble Tiles, Travertine Tiles, Granite Tiles & Porcelain Tiles – all in stock at StoneSuperstore. We are the UK's leading supplier of genuine premium quality natural stone tiles and fine Italian porcelain tiles. We are confident that nobody in the country can match us like for like! Not all stone tiles on the market are “premium grade” – compare and check for yourself with our free samples or visit our warehouse to see for yourself. Our premium quality tiles are backed by our 1st class service. Check our reviews!

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Stone Superstore

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Partner ID	D9T25W6Z3SWK76C
Status	valid
Total Reviews	1278
Last Updated	2019-03-20T11:15:32+00:00 2019-03-20T11:15:32+00:00

Address	Stone Superstore Ltd 260-268 Chapel Street Manchester M3 5JZ
Website	stonesuperstore.co.uk
Contact	Tel: 0161 277 6850 Email:
Authorised representative	Will Furniss
Recommend

4.8 / 5

Total reviews: 1278

Calculated from 354 customer reviews (last 12 months)

Positive 96.32%
Neutral 1.56%
Negative 2.11%

Total reviews: 1278

Calculated from 354 customer reviews (last 12 months)

96.32%
1.56%
2.11%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Five stars is excellent

5 / 5

Very good and efficient service. Order arrived within a few days. Delighted.

5 / 5

Excellent service and expertise both on telephone and when I called to collect. In fact service with a smile and the right price too.
No hesitation in returning when this product is required again and would defo recommend.

In fact....... more nights on the tiles for me 😄

5 / 5

Great product . Easy to order, arrived well packed and in good shape. Very pleased, I would highly recommend.

5 / 5

tiles good quality, good price delivered on time easy to deal with

5 / 5

very slow response on samples so we decided on other tiles anyway

1 / 5

We are very sorry to hear you did not receive your free samples in a timely manner. We send out samples either on the same day we receive the request or the next day depending what time of day the request was received. In any event customers should receive their samples within a few days and we send out an e-mail asking if samples have been received. This is the first we have heard that your samples arrived late and so if they had been delayed in the post or there had been some other delay, we did not know and so could not do anything about it.

We would have preferred you chased us up by email or phone rather than post a 1-Star review after the event. We always aim to give 5-Star service, but occasionally things can go wrong and we cannot put things right if we don’t know they have gone wrong. Is a 1-Star review really appropriate here?
Your stonesuperstore.co.uk team

Great Assistance and advice would deal with them in the future.

5 / 5

Very easy website to use. Great customer service, quick delivery and better than expected product.

5 / 5

I can only review the company itself as the product has not been fitted yet.
We original ordered samples which was sent out immediately which was a great help. Once we decided to use them we ordered them on a Wednesday it was an easy process. By Thursday mid morning Gemma rang to book in the delivery which came on the following Monday. The process of ordering was superb. Let's hope the product matches the service we received and none of the tiles are broken.i would def recommend there service so far.

5 / 5

i have ordered a sample, which arrived promptly, but it was broken into many small pieces, so it was really a puzzle to find out the pattern

3 / 5

We are sorry to hear your free sample arrived broken. We pack our samples as best we can, but on the odd and thankfully rare occasion they can get damaged in the post. Unfortunately this review is the first we have heard of your damaged sample. Now we are aware of the issue we will be happy to send a replacement if you would like. Your stonesuperstore.co.uk team

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