Certificate

Lovely item, great service from your company (particularly very promptly when things went wrong) but terrible service from DPD the courier who behaved badly and let you down. It won't stop me ordering from you again however.

I was very satisfied with the delivery arrangements just as promised. The pick up was so easy and very near my home. I would certainly recommend this firm to others.

very satisfied

I realise that you do not necessarily have control over the delivery, but both the boxes were damaged, not badly and the bear was not damaged, but I had to wrap the bear on it's own, rather than in the box.

Order process was easy and simple, bear arrived at the time stated and was good quality

I have used Bel Air twice & had no problems at all , on the second delivery the courier changed the delivery date, but that is out of Bel Airs hands, I will be going back next month for another Teddy

I sent the Vampire Bear to my dear friend *** as she had just had her first book published, called ***. She’s into Bears as much as I am and she was thrilled with her new Bear. He definitely found a great home. Due to Covid19 there was no book launch so I sent *** the Bear as a gift instead. She was ecstatic with him. Great delivery service too. Thank you!

Excellent product and quick delivery!

First time i have bought from you
My bear arrived on time and was well packed. He was just as described and in perfect condition. Would buy from you again

First Class Servcie from Bel Air!
I ordered a limited edition bear from Bel Air. The service was seamless, easy, efficient. Communictions were spot on and delivery was ontime.
Thank you!