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Sonic Direct
Sonic Direct
eKomi's trusted independent customer feedback system provides real and authentic ratings and reviews about Sonic Direct. These reviews are written by genuine Sonic Direct customers and provide the most up-to-date information available about the Company's customer service and satisfaction levels.



Customer reviews - From Customers for Customers

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Easy to use website with quick checkout. Good amount of delivery options and loved the fact you could select specific date.
Fast and courteous delivery, good value product. Very happy
All okay with ordering and delivery. Good service overall.
Staff members are friendly and helpful, I recommend this business.
I purchased a Fridge Freezer with delivery, unpacking and removal of the old Fridge Freezer for my Mother who is 83, when the delivery turned up they were just going to leave it fully packed in her hallway without removing the packaging or the old fridge freezer saying they were only the delivery men and knew nothing about the aforementioned service.
My mother called me immediately and luckily I was available to discuss with the delivery men.
After a lot of persuading and discussion they agreed to unpack and remove the old Fridge Freezer, however, I had to drive from Surrey to London that evening to install the appliance.
The removal company was called Panther and I was not very impressed with the service provided which caused my mother a lot of stress at the time.
I would appreciate a call or email from your customer services to discuss further.
great customer service ( easy to speak to someone) but sadly let down by a company that sold a product it did not have and then spent weeks chasing the manufacturer for the item! When a delivery date was finally provided the item never arrived! Many telephone calls spent chasing the item. On a positive staff were very helpful and apologetic
Ordered the product online. Sonic Direct rang to confirm delivery and the product was delivered the following morning ahead of the delivery slot.

This is the 2nd time in a month we have purchased from them and are highly delighted with their service and prices!
I am deeply suspicious about this company. They sold me an over online that they then claimed was discontinued after taking over £*** payment from me. After trying to sell me 2 more expensive ones I asked for my money to be returned which they said they would do immediately. I am still waiting after a week. Not sure they are legit. Will be calling the police in a few days.
From start of order to a query following delivery, your service was exemplary. I dealt with a young man named ***. I cannot recommend him highly enough. He guided me through the purchases and arranged delivery on the day I requested. Delivery was exactly when the driver said it would be. Impressive! *** then answered a query I had with one of the items, a few days later. As ever he was polite and professional. I would not hesitate, on this showing, to use you again. Thanks.
This is the third product I have bought from this company and once again received excellent customer service and kept informed about the delivery. Bonus was that the product was £*** cheaper than elsewhere!

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