Certificate

Excellent service, always very helpful throughout giving openly of information and always accommodating with any changes to the pregnancy schedule

Take ages to answer an email…

We love SmartCells. They have always answered all our questions and are very accommodating. We are from the US and have our first two children's stem cells stored there. The process is very different here and SmartCells walked us through it and helped us store stem cells for our third child. They were very accommodating with a payment plan too. Would highly recommend.

Great service!

Good service in general. The phlebotomist was a little bit late and then couldn’t get blood from myself and pinched me several times. He had to come back at a later date, which was supposed to be less than 7 days later, but he was only called to come 9 days later. He then had trouble taking blood again.

We found the whole process really smooth and efficient from the initial order stage right through to the collection. Staff were always really helpful when we spoke to them on the phone. Have already recommended your services to friends and family. Thank you!

“+” We got a good discount.
“+” instructions were obvious
“-“ However, our phlebotomist was not on time( even I had to contact her on my big date, and I did it.. so, just four stars

Booking was easy and customer service excellent

We had a very good experience from the customer support to the collection of stem cells. We will use the service again and recommend to others.

Everything was easy and clear didn’t need to worry about anything.
One thing maybe, box was taken by courier the next day so maybe plobotomist could take it with same day