Certificate

great service would recommend to everyone

Overall, very good service. However, It is a bit difficult contacting a member of customer service on the phone. It was also a bit confusing to get a copy of the certificates, but all worked out in the end.

Yes would recommend to others. Great customer support and easy service for collection.

It really couldn’t have been made easier to harvest the stem cells. Things are quite wild after giving birth, full of all the emotions and trying to take it all in and smart cell made it so easy to get this sorted through the madness.
Always available to answer questions and easily contacted every time. Really couldn’t be more grateful for this service being available and ensuring a little insurance for my child’s future.

Everything up to taking the samples was well explained however organising collection of the samples was a mess. It wasn't clear that we had to sort this as we thought coming out of having just given birth the phelobotomist would sort it. Even organising the collection took 2 days to sort and we had to collect the sample back from the hospital as it was a request that collection was done from our house instead.
The sample sending instructions need to be more clearly communicated at the start and it would be better to have a system where it isn't dependent on the parents who are dealing with a newborn child to organise.

All the staff we dealt with were very friendly and knowledgable. They helped to make the process very clear and even organised to take blood from home a week after birth rather than run another blood test immediately after c section to give me a chance to recover.

Very happy with the service!

Our experience was great from the very start finding out about the process all the way through to finding out our sample had been accepted and successfully stored. The phlebotomist was fantastic on the day, providing contact and support right when labour began. There was very little for us to do, they took care of everything.
Overall, an excellent experience.

I’m really satisfied with the service provided. Excellent! ***was nice and really professional and everything run smoothly

Really positive experience end to end