First of all, if I had the chance, I would give the Bath St Simplyfixit zero stars. My son dropped his phone on the Wednesday and I took the phone to Simplyfixit on the Friday 13th to repair. I requested that the front and back screen be replaced. I went in at 9 and told it would be ready at 11. All good so far. I got a call from the Manager *** after 2 pm to give me an "update" on my repair. He said the home button wasn't working and that he could try and fix it. He said it wasn't working when I handed it in... I told him the phone was in perfect working order smashed screens aside. So I instructed him to try and fix. To be clear, it had been working for a whole 2 days prior to handing it in. He mentioned a "virtual" home button and I confess I have idea what that was. I called my husband who told me to tell him to stop the repair as this wasn't something I should have done. *** said he had finished changing the screens (front and back) in the short time I had called back (less than 30 mins). My husband called him directly and he quickly changed his story. He was rude to me, rude to my husband. In fact, it was utterly disgusting the way he spoke to both of us; argumentative and aggressive. This shop provides a service and I am a customer. If he can't provide the proper service and uphold *** courtesy and service standards he shouldn't be working in that industry. Long story short.....I got my phone back, 7 days later, with replaced smashed screens and the home button and touch screen both not working. So I got the phone back in a worse state than I handed it in. The mind boggles how this is acceptable on any level...... ps. my husband made sure I did get a full refund. pps. I had to buy my son a new phone.....
