simplesurance.co.uk customer reviews - Rating: 4.3 from 52 customer reviews and experiences for simplesurance.co.uk

simplesurance.co.uk

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simplesurance.co.uk

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Partner ID	6586F8A22C2769E
Status	valid
Total Reviews	244
Last Updated	2020-07-16T11:51:45+00:00 2020-07-16T11:51:45+00:00

Address	simplesurance GmbH Karlsbad 16 10785, Berlin
Website	simplesurance.co.uk
Contact	Tel: 0049 0688 31 6402 Email:
Authorised representative	Zechlin
Recommend

4.3 / 5

Total reviews: 244

Calculated from 52 customer reviews (last 12 months)

Positive 92.21%
Neutral 2.87%
Negative 4.92%

Total reviews: 244

Calculated from 52 customer reviews (last 12 months)

92.21%
2.87%
4.92%

Customer reviews - From Customers for Customers

Review Given Date
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Bad service, 3 months still waiting. lots of requests then 2 week wait for email reply's. Customer has to do all the work and then pay for repair, Bought a new phone, Just refund the policy I'm done.

1 / 5

Dear Customer,

We regret to hear that you are dissatisfied with our service.

Indeed depending on the outcome of the claim handling, we ask the customer to purchase a new device so we can share the costs and we refund an agreed amount. This is usually the best solution for our customer, however if you are not happy with it we would be happy to discuss how we can assist you better.

Unfortunately with the information we could extract from your review we are unable to identify you in our system. We kindly ask you to contact our customer support team so we can help you. Many thanks.

Sincerely,

Your simplesurance team Your simplesurance.co.uk team

I am still awaiting a decision on a claim and I must confess the communication system is not up to par. I do understand that the process is longer because of the lock down however I still waiting

1 / 5

Dear Customer,

First of all we would like to apologize for the delay in your claim. The current situation of COVID-19 is indeed leading to some delays on the claim handling and we are truly sorry for that. We see that already on the 4th of June our team proceeded with your claim. We hope everything runs smoothly from now on and we remain glad at your disposal in case you need any further assistance.

With kind regards,

Your simplesurance team Your simplesurance.co.uk team

*** ALERT
This company has been putting hurdle after hurdle in the way of me claiming for a broken screen for 3 months now. No complaint escalation process. DO NOT DEAL WITH THIS COMPANY

1 / 5

Dear Customer,

First of all we would like to apologize for the delay you are experiencing with our claim handling, and would like to assure that 3 months is of course not the turn around time we consider as reasonable.

We see that our customer support team is already in contact with you and that your claim has indeed been escalated to our management team, who authorised the claim to be accepted with no excess fee, due to the mentioned delay, and that this has also been communicated to you already.

We reassure that, should you need any further assistance, we are glad at your disposal.

With kind regards,

Your simplesurance team
Your simplesurance.co.uk team

would recommend easy to complete form would use again thank you

5 / 5

Highly efficient process with easy to understand instructions.

5 / 5

Easy to use and helpful

5 / 5

The drop down menu initially asked for definition of the manufacturer, however it did not permit you to complete this. I assume the policy does not require this and only uses the serial number.

4 / 5

Overall easy process to do

5 / 5

It was so simple and and hassle free to insure

5 / 5

The service is excellent, response immediate. My phone broke accidentally and I got a replacement within a week. Highly reccommended

5 / 5

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Awarded the eKomi Bronze Seal of Approval!

Customer reviews - From Customers for Customers

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