simplesurance.co.uk customer reviews - Rating: 4.2 from 41 customer reviews and experiences for simplesurance.co.uk

simplesurance.co.uk

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simplesurance.co.uk

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Partner ID	6586F8A22C2769E
Status	valid
Total Reviews	250
Last Updated	2020-10-05T20:16:11+00:00 2020-10-05T20:16:11+00:00

Address	simplesurance GmbH Karlsbad 16 10785, Berlin
Website	simplesurance.co.uk
Contact	Tel: 0049 0688 31 6402 Email:
Authorised representative	Zechlin
Recommend

4.2 / 5

Total reviews: 250

Calculated from 41 customer reviews (last 12 months)

Positive 92%
Neutral 2.8%
Negative 5.2%

Total reviews: 250

Calculated from 41 customer reviews (last 12 months)

92%
2.8%
5.2%

Customer reviews - From Customers for Customers

Review Given Date
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Review Given Date
(oldest first)
Rating
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Rating
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The process was easy to order cover for my laptop, also I was given a 10% discount code. After asking for advice, which was much appreciated.

5 / 5

Worthless insurance, my device broke, filed a claim and they denied it in 30 minutes without giving me any reason despite the fact the damage is explicitly covered by the policy.

1 / 5

Dear Customer,

Thank you very much for your feedback.First of all we apologise for the mistaken automated email you received, indeed it was a wrong rejection but our team immediately contacted you.

I see that your claim is already being processed and our team is already communicating with you in this regard. We hope we have clarified what happened.

Best regards,

Your simplesurance team. Your simplesurance.co.uk team

Quick sign up

5 / 5

If a mobile device is purchased more than 7 days the 6 weeks ** time will not cover the damage policy. This policy needs to improve.

4 / 5

Rang to get clarification on length of warranty. The US ** speaking support person explained simply and effectively. Pricing for 1+3 years is very good and I hope service is as well if i need it!

5 / 5

No issues here :)
Easy to set up and happy with my purchase. Keep me happy knowing my PC is protected for the year. Thanks Simplesurance.

5 / 5

Bad service, 3 months still waiting. lots of requests then 2 week wait for email reply's. Customer has to do all the work and then pay for repair, Bought a new phone, Just refund the policy I'm done.

1 / 5

Dear Customer,

We regret to hear that you are dissatisfied with our service.

Indeed depending on the outcome of the claim handling, we ask the customer to purchase a new device so we can share the costs and we refund an agreed amount. This is usually the best solution for our customer, however if you are not happy with it we would be happy to discuss how we can assist you better.

Unfortunately with the information we could extract from your review we are unable to identify you in our system. We kindly ask you to contact our customer support team so we can help you. Many thanks.

Sincerely,

Your simplesurance team Your simplesurance.co.uk team

I am still awaiting a decision on a claim and I must confess the communication system is not up to par. I do understand that the process is longer because of the lock down however I still waiting

1 / 5

Dear Customer,

First of all we would like to apologize for the delay in your claim. The current situation of COVID-19 is indeed leading to some delays on the claim handling and we are truly sorry for that. We see that already on the 4th of June our team proceeded with your claim. We hope everything runs smoothly from now on and we remain glad at your disposal in case you need any further assistance.

With kind regards,

Your simplesurance team Your simplesurance.co.uk team

*** ALERT
This company has been putting hurdle after hurdle in the way of me claiming for a broken screen for 3 months now. No complaint escalation process. DO NOT DEAL WITH THIS COMPANY

1 / 5

Dear Customer,

First of all we would like to apologize for the delay you are experiencing with our claim handling, and would like to assure that 3 months is of course not the turn around time we consider as reasonable.

We see that our customer support team is already in contact with you and that your claim has indeed been escalated to our management team, who authorised the claim to be accepted with no excess fee, due to the mentioned delay, and that this has also been communicated to you already.

We reassure that, should you need any further assistance, we are glad at your disposal.

With kind regards,

Your simplesurance team
Your simplesurance.co.uk team

would recommend easy to complete form would use again thank you

5 / 5

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