Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

SHOEPASSION.co.uk
SHOEPASSION.co.uk

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Customer reviews - From Customers for Customers

  • Review Given Date
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  • Review Given Date
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  • Rating
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Terrible experience. Sent the wrong shoe size, so I requested a return. They messed up the order again by sending the exact same shoe size. Will not try this brand again!
The shipment of the items was a mess and had delivery errors. One pair of shoes was not sent and return payment is still pending.
Dear team,

I ordered two pairs, boots and loafers.

Boots (Barkley, 7.5 UK) fits ok in terms of size, because details about size were provided: length of foot was indicate together with UK, US and European sizing alternatives; But I trusted most on the length of foot when selected size, because to my experience I usually use boots in 7 UK from different european brands.

Loafers size was indidcated only as European 41 and they were far too small (I would say at leas in one size). Because no other details were indicated in terms of sizing of this pair, I selected size 41 based on my previous experience on derbies / loafers from different European brands (***) and also partly based on sizing of boots I ordered together (see above).

As online-buyer when selecting a pair of shoes I would like the as much as possible to provide information about product e.g., leather (spit, full grain), tanneries or their origin, shoes manufacture country, construction of shoes (***). Essential also information about size, namely, foot lenght, insole length, UK and European sizes, also some explanation about last shape is helpful (e.g., narrow and long last, fits for narrow foot, round and roomy fit for wider foot etc.)

The consultation about return details was very helpful, return process and money -abck was smoth.

Thank you and good luck,
***
Very friendly service, quick response and excellent shoes!
Customer service was excellent and nothing less. When I attempted to return my item late it was returned straight away without quarrel. When I asked customer service about a product that was out of stock in the store in a certain size, they swiftly responded and told me they'd be able to make the shoe in the correct size for me if I was willing to wait (and this was still offered at the sale price of the item)
Very nice service and help from customer support. A very happy transaction and beautiful shoes with a large array of choice.
I need to know when my shows are coming. And please put my package at the door . What’s the status of my shoes arriving .please email me back . I have not heard from you guys. Need to email me back on my shipment.
Prompt delivery and clear communication. As a first time customer, highly impressed with the quality of the shoes and craftsmanship. Fits as expected and comfortable from the outset. Premium product at a fraction of the price.
Great look and feel, better than expected at a great price
Hi there, the service was 5 star and i love the shoes and will keep them the only snag you may like to check for other customers purchasing the same item is....
Just above the heal at the back of shoe there is some staining that has gone over on to the leather of the shoe...if required i can send photo...But verry happy and will return to purchase again...Many thanks, kind regards ***

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