Shirtworks.co.uk customer reviews - Rating: 4.6 from 282 customer reviews and experiences for shirtworks.co.uk

Shirtworks.co.uk

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Shirtworks.co.uk

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Partner ID	0671FEAF6F32BCB
Status	valid
Total Reviews	1113
Last Updated	2019-09-12T10:59:07+00:00 2019-09-12T10:59:07+00:00

Address	Shirtworks LTD 5 Ferry Mills, Osney Mead OX2 0ES, Oxford
Website	shirtworks.co.uk
Contact	Tel: 00441865242434 Email:
Authorised representative	Arron Harnden
Recommend

4.6 / 5

Total reviews: 1113

Calculated from 282 customer reviews (last 12 months)

Positive 90.12%
Neutral 4.04%
Negative 5.84%

Total reviews: 1113

Calculated from 282 customer reviews (last 12 months)

90.12%
4.04%
5.84%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Very happy and delivered on time

5 / 5

The quality of the teddy bears with branded company t-shirts are good and placing repeat orders has been simple and straight-forward. Was disappointing that our most recent order arrived with t-shirts separate to the bears as we had specifically instructed that we wanted the bears provided already wearing the shirts as per our previous orders. This meant we had to spend a lot of time putting the shirts onto the bears ourselves.

3 / 5

dear customer, apologies, we can see your notes requesting the bears are dressed and we admit this was missed. It is not standard procedure for us to dress the bears but we can see that we have done this for you in the past and we are sorry we forgot to do it on this occasion. Your shirtworks.co.uk team

I have had to deal with some printing companies in the past, but I must admit I have never dealt with such accommodating and professional customer care.

The process of designing and ordering the printed shits itself was very easy, however, my individual situation was complicated. The communication and customer service was exceptional and I could not have asked for anything more.

A fantastic service and one I would gladly use again.

5 / 5

Hoodies look ace! The rugby team all look so uniformed now and it’s lovely to have the personal touch of their nicknames on the back! The customer support was excellent and I know I am going to use this company in the future! 😁

5 / 5

quality of print was ok except for the horrible over print. Messed up order did not read the instructions properly now have to send back as they don't believe me
***

2 / 5

Hi There,

Thank you for your feedback.

Apologies if you're unhappy with the finish on your garments 100% Polyester garments require a little more printing than Cotton based garments, this is to ensure a hardy print that offers a maximised Longevity. We have to use a grey dye blocking base before we can put the colours down on top.

There was clearly a communication error with your Special Instructions for removing some text from some of the designs for some of the garments. As you know from the ongoing discussions we are having about this, the 5 defective garments are being redone as a matter of urgency.

We sometimes ask for garments to be returned to us for inspection, so we can review and thoroughly investigate our customer's worries and issues so that we can correct any mishaps and ultimately make our customers happy.

Sometimes a photograph will suffice which we have requested from you but we've not had anything back from you on this point as yet.

We are working hard to resolve this for you as you are aware.
Your shirtworks.co.uk team

First-class service, fantastic customer service, great quality output. My experience with these guys have been pretty much fawless. When I did have a problem it was immediately resolved completely stress-free. I can't recommend this company enough.

5 / 5

Overall very happy. Communication broke down slightly once order placed but generally all good and very good value.

5 / 5

Another excellent product and arrived in good time.

5 / 5

Easy to work with and great communication

5 / 5

Delighted with the quality of your t-shirts and service
unfortunately they were not big enough and had to be returned. They were your largest size . So when you make xxx in that particular one
I shall re-order. Many thanks

5 / 5

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Awarded the eKomi Silver Seal of Approval!

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