Shirtworks.co.uk

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Shirtworks.co.uk

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Partner ID	0671FEAF6F32BCB
Status	valid
Total Reviews	782
Last Updated	2018-07-19T09:37:40+00:00 2018-07-19T09:37:40+00:00

Address	Shirtworks LTD 5 Ferry Mills, Osney Mead OX2 0ES, Oxford
Website	shirtworks.co.uk
Contact	Tel: 00441865242434 Email:
Authorised representative	Arron Harnden
Recommend

4.7 / 5

Total reviews: 782

Calculated from 301 customer reviews (last 12 months)

Positive 89.51%
Neutral 3.45%
Negative 7.03%

Total reviews: 782

Calculated from 301 customer reviews (last 12 months)

89.51%
3.45%
7.03%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

GOOD JOB

5 / 5

The T shirts were produced in good time and the quality is good. However, I expressed a preference for water-based ink, and the agent I dealt with promised me he would find out if it was possible and let me know. I heard nothing, and the job was delivered with a plasticised ink. I am not pleased, but it was too late to do anything about it.

3 / 5

Hiya, really sorry that we failed to pickup your request for water based inks.I have checked through all of your account managers email communications and there is no mention of this in written form. It looks like a phone conversation was had about the possibility of us printing waterbased but this did not get included or quoted on your order when it went through.Your inks were printed with a PVC and pthalate free ink which is SOIL ASSOCIATION approved. It does have a thicker texture to give strong bright colours. As a gesture of goodwill, we will print your next order with a discount. Please contact your account manager if you wish to discuss this further. He will be sending you an email shortly anyway. Your shirtworks.co.uk team

I would definitely recommend Shirtworks. *** was super helpful during the ordering process, and the turnaround time was quick. Best of all my embroidered aprons look amazing! The embroidery is really neat and crisp and the positioning is great too.

5 / 5

Great service and great product

5 / 5

I have always been very impressed with the level of service I have received

5 / 5

Great end product. Love the website functions to help the order process. I'm a bit disappointed about the extra charge for faster turnaround - 10 days turnaround should not be overcharged and return customers should be appreciated!

4 / 5

Very good customer service and great artwork.

5 / 5

I am very disappointed by the service provided by Shiftworks. I am still looking for a refund for the initial shipment of my items which was promised to me almost a month ago.
i sent this on jun 19
"After receiving an email saying there was still an outstanding balance left to pay on the 14th i checked my bank records and found the money had left my account on the 13th. I called your office on the 14th (while you were away) and the person i spoke to said they would make a note to you (or for someone else) to update the order to paid. After the 14th i received another 6 emails saying i had not paid, and in an email to a colleague of yours on the 15th - *** - it appeared that it was assumed that Shirtworks did not know where the money i had sent on the 13th had gone to, or, was not yet in any records at Shirtworks. Furthermore when i spoke to yourself just yesterday you explained the fault to me in the recording of payments and that i should receive my items today. In your most recent email, the one i'm replying to, you now say that i'll receive the items in 3-4 days and that they are being shipped from Belgium despite them appearing to be in stock on the website."
Please see email thread for further details of behaviour i believe to be below standard.

1 / 5

Excellent service, good clear website, lots of FAQ and fast delivery.
Top quality !!!

5 / 5

Very helpful - all the options explained clearly - would not hesitate to order again - thanks very much!

5 / 5


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