I am a new customer and have only placed 2 orders with your company. First impressions are super! The products were received in a timely fashion, I was notified when the items were dispatched with shipping information (loved this, and I didn't even have to ask :) ), the products were well received and the quality superb. I had questions when I placed my first order, your customer service was prompt with an answer and I was given the impression that my satisfaction really mattered (which makes me as a customer feel good about doing business with your company, with little doubt that should I have an issue, your customer service would be ready and willing to help me). I love the selections and the fact that seldom are products out of stock (another site I have been using, it seems as if most of their items on the site are out of stock, making for a very frustrating shopping experience). My one and only complaint is that some of your seed beads can only be ordered in very large quantities, which makes them a little pricy (50 or 100 grams with prices *** euros for one type of item, when a smaller quantity would be more acceptable and affordable as an option). I also enjoy that to show your appreciation for your customers, you offer a small gift. I also like that on the bottom of the invoice, there is a coupon offering a discount on my next order (lol it would be nice if it were bracketed or highlighted in some way, to bring our attention to this little gem, as I missed it on my first invoice and probably would have on my second, had it not been for another customer drawing my attention to it). Overall, your site is super, the products a great quality, customer service spot-on and almost forgot...your pricing is very reasonable (many times less than your competitors). I would recommend your company as a great place for craft supplies. I look forward to future orders. Thank you.
