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Rating for: Roofinglines


4.3  /  5

Calculated from 158 customer reviews
(last 12 months)
Total reviews: 804

Customer reviews - From Customers for Customers

All customer reviews are from customers who have completed a transaction with Roofinglines

  • Customer review

    /  5
    Was completely satisfied with whole process
    on 2017-05-25 at 09:15
  • Customer review

    /  5
    I can't really give a good rating as I am still waiting for my goods, after a mix up with my order.I would like to say that the staff that I have dealt with have been very polite and courtious.But I have had to make several calls after my order was mixed up. Fingers crossed I receive the right order on Tuesday
    on 2017-05-19 at 14:35
  • Customer review

    /  5
    If I could give 0 I would, waste of time and useless service. Ordered Polycarbonate Sheets worth over £***, before ordering I spoke to 'customer service' who confirmed I would get it before a certain date, and hence placed the order.
    The promised date arrived, nothing.
    A day later I had to chase where the items were.
    Then the fun begins, apparently the supplier had delivered it! Asked for proof to which they came back with 'oh actually it hadn't but...', still pushing for proof apparently 'the delivery truck couldn't get up the street!'. No note left, no correspondence with me, no nothing. As the customer I had to push to get my £***worth of products!
    Cancelled the order for a refund which once again lies, got it in my bank 4 days later, again after me pushing. Had to waste time, pay my builder extra for wasting time, and paid extra to B&Q through no fault of my own! Wasting my own money!
    And guess what - the supplier who supposedly couldn't deliver to were the same one who delivered the order from B&Q (as they were large sheets they came from supplier) and they delivered without any issue!!
    Give RoofingLine a miss.
    Comment from :
    Dear Customer,

    Firstly I would like to apologise for your disappointment with this order, Unfortunately we are only able to pass on the information given to us by the supplier at the time of asking and in this instance the information given to us was incorrect.
    I challenged this information back to the supplier on your behalf and discussed this with you directly and your brother on numerous occasions over 2 days.

    I can confirm both B&Q and Roofinglines supply Ariel products, but I cannot comment on the size of vehicle used in both instances as this could vary depending on the amount of orders the supplier has to deliver in your area.

    Unfortunately refund times depend on the individual bank concerned but I can confirm we processed it without delay on the day you requested your refund. We have instigated an investigation into this order with our supplier and will update you with any further information we receive and we extend full apologies, we would also like to offer a £ 50.00 voucher by way of apology for your wasted time.

    If you would like to discuss this further please contact me directly
    Roofinglines Manager
    on 2017-05-18 at 00:20
  • Customer review

    /  5
    Product was easy to find on website. Delivery was confirmed by email & arrived on time.
    on 2017-05-17 at 10:01
  • Customer review

    /  5
    Great products but ridiculously high postage charges way beyond any courier or Post Office levies!
    on 2017-05-15 at 09:12
  • Customer review

    /  5
    Good product Im hepy
    on 2017-05-14 at 19:50
  • Customer review

    /  5
    Having purchased 6 sheets of *** (Order number ***) I received some stuff called marlon st. never heard of the stuff. they arrived not cut within the 5 mm tolerance as described. see photoes sent to ***. at the end of the day if you order a Dyson and get a Vax you would be a little annoyed, Especially when your suppliers say its the same stuff. Not.
    On top of that one of the end caps was is missing as the pack is split. Not impressed by your suppliers. Surely I should get some recompense for all my problems.
    on 2017-05-13 at 11:50
  • Customer review

    /  5
    good service
    on 2017-05-04 at 13:02
  • Customer review

    /  5
    Easy and efficient internet shopping.
    on 2017-05-03 at 22:33
  • Customer review

    /  5
    Absolutely no good whatsoever, *** the delivery which took approximately a week to come. Obviously I did not check correctly when placing the order but even so the delivery of such a small item is ludicrous.
    on 2017-05-02 at 07:50


  • At Roofinglines we sell a huge range of roofing products and accessories. We do this with expert, friendly customer service at the lowest prices online. Buy high-quality roofing products from brands you trust, such as Ubbink, Cembrit, Monier Redland, Easy Trim, VELUX and plenty more. All orders can be delivered direct to your door or on-site at the lowest prices around.

  • Address:

    Unit 14, Barnfield Road
    Folkestone, Kent CT19 5SU

  • Recommend:
  • Website:
  • Contact:
    Tel: 01304 219922
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  • Total Reviews:
  • Last Updated:
    2017-05-25 at 09:15
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