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Awarded the eKomi Bronze Seal of Approval!

Record go rent a car EN
Record go rent a car EN

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Customer reviews - From Customers for Customers

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***
The never return money to mu acount after rental for full tank of deasle *** euro .
After 2 mounts the CHARGE ***EURO FROM MY ACCOUNT
While reserving the car on your direct webpage I selected and paid 'full insurrance'.
However when picking up the car, at the counter in Palma, your assistance sold another 'full insurrance'.

Since then, it is impossible to get any feedback from customer service.
nice car
good service
I arrived at Malaga airport last night at midnight. I was advised that I needed to take out insurance of €*** for the 10 day period which doubled the price of the car hire I had booked. The reason for the insurance was to ensure mainly that any scratches or bumps that I made on the car would be covered. I enquirer if the car was clean with no damage. I was told there was one small scratch. When I asked if someone would check the car with me I was told it was too late at night. When I got to the car I saw that not only was the back left hand light smashed but there were scratches on every part of the car. The care has 60,000 km on the clock. There was no way that anyone would be able to differentiate a new scratch from the old ones. I have taken pictures to keep a record of this. When renting a car I expect it to be in good condition and relatively reliable especially at a rate of €*** which is more that €*** per day for a tiny Ford Fiesta! I feel I have both been ripped off and deceived into buying the insurance policy by showing me a list of prices if there was a scratch larger than a cm to pay. I have never received such disgusting service anywhere in the world.
Todo estuvo bien. Son rápidos y pagas lo que indicaron. Eso sí, es imposible contactar con ellos por teléfono
*****
Perfect!
Guter Service. Alles hat zu unserer Zufriedenheit geklappt.
I found your service excellent. Some time since I booked with you, but other companies don't come up to your standard nor price.
Very friendly & helpful reception staff, a choice of make of car & no hidden extras.
Petrol money for the full-full option was refunded immediately.
Certainly to be used again & recommended
We are not satisfied at all. We booked a car at the cost of *** Euros. But we had to pay a total comfort recover at *** Euros, without asking us. That is really not what we wanted. We will never book a car with Record Go.

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