Quella Bicycle Limited customer reviews - Rating: 4.6 from 101 customer reviews and experiences for quellabicycle.com

Quella Bicycle Limited

British company Quella design single speed, steel-framed bicycles that are stylish in design, strong in performance and a reliable partner for the urban commute.

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Quella Bicycle Limited

British company Quella design single speed, steel-framed bicycles that are stylish in design, strong in performance and a reliable partner for the urban commute.

Less

Partner ID	2C6566DCA0E3275
Status	valid
Total Reviews	443
Last Updated	2020-06-15T09:05:29+00:00 2020-06-15T09:05:29+00:00

Address	Quella Bicycle Limited Unit 2, Davy Way, Waterwells, Gloucester GL2 2BY
Website	quellabicycle.com
Contact	Tel: +44 (0)333 400 2400 Email:
Authorised representative	Team Quella
Recommend

4.6 / 5

Total reviews: 443

Calculated from 101 customer reviews (last 12 months)

Positive 85.78%
Neutral 6.32%
Negative 7.9%

Total reviews: 443

Calculated from 101 customer reviews (last 12 months)

85.78%
6.32%
7.9%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2020-04-25

Amazing bike and the delivery was quick and easy. I was impressed with how quickly they go it to me and how easy it was to do the final assembly. Great bike for great value.

5 / 5

Following an order made on 2020-03-11

Quick delivery and good communication with the company, would deffo buy from Quella agian

5 / 5

Following an order made on 2020-05-27

Really good selection of wheels, well priced and very quick delivery. Thanks.

5 / 5

Following an order made on 2020-05-26

Hi, i bought some offical mudguards from you matte black. They don't fit on the bike! Even though that's the bike in the images with the mudgards on in the product page!!

Why would you sell something that doesn't go on the bike?

1 / 5

I think it's probably worth you taking your bike to a bike mechanic to fit your mudguards. We sell and fit these daily to our bikes. usually best to call us, your review is not reflective of our service or product. Your quellabicycle.com team

Following an order made on 2020-05-22

Flawless from start to finish. Helpful, honest, patient. I will highly recommend!

5 / 5

Martin Reed

Following an order made on 2020-05-20

Brilliant service

5 / 5

Seun S

Following an order made on 2020-05-20

Really easy website and straightforward ordering process
I have been a fan of quella bikes and services for a long time now and probably will stick with them In the future
Can’t think of any improvements everything was great in my experience very very happy with my new wheels I love them :)

5 / 5

Following an order made on 2020-05-18

Varsa imperial. Love the bike. Overall quality is great. Has a nice finish to it. However. The wheelspokes tightness was slightly off which did not make it true. This might be due to postal service handling. Which maybe says something about packing quality. Also choice options are limited. Little things like what kind bars you would like or a smaller hight of rims are not available. Thats a shame not everybody likes a bullbar or 40 inch high rims on their bike. Also the option for quick release hubs with locking devices as a option would do nicely, but thats personal preferance. Would I recommend buying there? Yes absolutly. Overal the best bang for your buck. I still love the bike. And if you dont mind the lack of options or the rims not being set true uppon arrival I would say. Go for it. Great overal feel and finish with quality parts. Thanks Quella for this great bike. But your not really known here in the Netherlands. Which is like bike country and Quella could do with a better marketing strategy to deal with that issue. Put out more movies. Make your self heard. Your bikes are worth it. Greetings from Holland

4 / 5

Thanks for the review and the heads-up on the Netherlands, couldn't agree more! We are developing swiftly and our reputation is spreading.

FYI we also build custom bikes and regularly swap and change components to suit folks specific needs. You can contact us directly by e-mail or phone or include your request in the notes section at the check-out.

We are also developing an online custom builder so watch this space!

Cheers
Team Quella Your quellabicycle.com team

Following an order made on 2020-05-11

I still haven’t received my order.

1 / 5

This order was for a set of brake levers, sent via Royal Mail (we typically use DPD on most of our deliveries). It should have arrived although we understand there has been delays under COVID-19 with their particular service.

Rather than drop a one star review, its always best to give us a buzz or send us a direct e-mail so we can act to resolve the matter swiftly. We pride ourselves on our customer service, as is clear from our reviews. Unfortunately, in this case, the delivery service was out of our control and we had no idea there was a problem until we saw the review. Your quellabicycle.com team

Following an order made on 2020-04-30

Great speed of delivery and friendly customer service!

5 / 5

Certificate

Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

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