Quella Bicycle Limited customer reviews - Rating: 4.5 from 131 customer reviews and experiences for quellabicycle.com

Quella Bicycle Limited

British company Quella design single speed, steel-framed bicycles that are stylish in design, strong in performance and a reliable partner for the urban commute.

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Quella Bicycle Limited

British company Quella design single speed, steel-framed bicycles that are stylish in design, strong in performance and a reliable partner for the urban commute.

Less

Partner ID	2C6566DCA0E3275
Status	valid
Total Reviews	587
Last Updated	2021-07-26T16:50:13+00:00 2021-07-26T16:50:13+00:00

Address

Quella Bicycle Limited

Unit 1, St Modwen Park Junction 12, M5 G

GL10 3EX

Website

quellabicycle.com

Recommend

4.5 / 5

Total reviews: 587

Calculated from 131 customer reviews (last 12 months)

Positive 86.39%
Neutral 5.78%
Negative 7.82%

Total reviews: 587

Calculated from 131 customer reviews (last 12 months)

86.39%
5.78%
7.82%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2021-07-16

Ordered a Varsity Imperial from Quella and had a great experience with the company from start to finish. There is a short wait for your bike but they do state this and will keep you updated. It was worth the wait as the bike is excellent and exceeded my expectations. If you haven’t built a bike before get help from someone who has experience as you will be far happier with a bike that’s set up properly. I emailed Quella about getting gravel tyres as the roads around me are not great, not only did Abi at Quella email but she also called me to advise and ensured I was getting the correct product. I would highly recommend this company to anyone who is interested in single speed/fixed bikes.

5 / 5

Following an order made on 2021-07-13

Excellent service, speedy delivery. No issues at all

5 / 5

Following an order made on 2021-07-05

The bike is stunning and so much fun to ride. It’s easy to set up and was package beautifully. There was a slight scuff mark on the rear of the frame which was surprising as the packaging seemed more than adequate. Overall the bike is perfect foe my needs and looks beautiful, it’s beauty is only let down by the pedals which don’t seem to fit with the rest of the bike. I would definitely recommend Quella the bikes are both beautiful and fun to ride.

4 / 5

Following an order made on 2021-06-24

I love Quella designs, I received the quality I was expecting, really great materials. Loved the simplicity in the design. One thing that one of the front tips of the handle was smashed when received and it's made of plastic. it's tiny but it is right in the front part of the handle, would have been nicer if that part was stainless as well. Also I struggled fixing the pedals in.
Overall I'm really enjoying riding it, really smooth and stable.

3 / 5

Thank you for your thumbs up on our designs and your enjoyment riding. In respect to your other points please note all handlebar end caps on 90% of all bicycles are plastic as they need to have the tolerance to fit securely between bar tape/handlebars. It may well have been damaged during transit, unusual and rarely happens. The key to inserting pedals is to be patient and gentile, firstly ensure the correct pedal is inserted into the correct crank arms. An L or R indication (Left or Right) is commonly imprinted on the area of the pedals by the end of the threads. Secondly if inserting pedals was causing problems you need to ensure you have not threaded your crank arms!!!! The most common mistakes on any bike is that pedals are inserted into the incorrect crank arms causing the thread to dissipate. Pedals can be inserted with your finger tips almost to the very end and do not require a tool, only at the very end point you can use a tool to tighten the last twist or two. If you found it hard inserting the pedals from the beginning this may well be because you did not align the correct pedal to the crank arm and or did not align the pedals to the threads when first inserting. It's also good practice to use a small amount of grease on the threads when undertaking this task. Your quellabicycle.com team

Following an order made on 2021-06-01

I was initially disappointed when received to see 'made in China' on the box. It was only when I saw your video that I appreciated that the bikes are handbuilt in UK; you really need to advertise this on your delivery box. ***,bless her, is obviously passionate about Quella, but she lacks knowledge on the product and cycling. This was evident from her responses to my emails. For your info I have been cycling for the past 50 years at all levels of the sport. The gearing probably needs to be lowered to 44/17 x 27 = 70, sorry I am old school to work out the ratios, or 44/18 x 27 = 66 inches per révolution. Delivery was great and according to my instructions.

4 / 5

Thank you for taking the time to comment. If you require more technical enquires then please be sure to ask, combined our team have been riding singles speeds for well over 150 years!!! We have a vast amount of knowledge on our bicycles and as you mention we do handbuild them everyday here in the UK. We appreciate your comments on the gearing ratio however 44/16 from our many years of selling bikes across Europe comes out far beyond others as the gearing option for the majority of our single speed audience. We appreciate sometimes folk wish to increase or lessen the ratio pending on their daily commute and physical cycling ability and we can adopt the gear ratio, for those like yourself, that wish for a specific revolution, we do this regularly for folk. If you have any further queries please do not hesitate to ask we are very happy to help! Your quellabicycle.com team

Following an order made on 2021-05-02

Despite the long wait, which was out of your control, I was very happy with the simplicity of ordering process and digital communications. From the outset it was clear I would need to wait and I received regular updates on my order up until delivery - much appreciated!

4 / 5

Following an order made on 2021-05-18

Order was easy had a little wait as can be expected with the whole covid situation was kept informed of the shipping and had a call to say they had not received enough orange wheels for my nero and offered me any other colour they had available chose the yellow and bike looks great rides even better definitely recommend to others great bike brilliant service

5 / 5

Following an order made on 2021-05-27

Very very happy with my 'Edinburgh' but would have appreciated more communication regarding the unavoidable delays at port.

4 / 5

Following an order made on 2021-05-21

Fabulous service all round.
I had a very helpful conversation when I rang you ***, I was kept well informed about the bike’s arrival time and the product itself is awesome.
Thoroughly recommended

5 / 5

Following an order made on 2021-03-24

The wait wasn’t great, but the bike is! Cheers

5 / 5

Certificate

Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

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