Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

Quella Bicycle Limited
Quella Bicycle Limited
British company Quella design single speed, steel-framed bicycles that are stylish in design, strong in performance and a reliable partner for the urban commute.

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Customer reviews - From Customers for Customers

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Ordered a Varsity Imperial from Quella and had a great experience with the company from start to finish. There is a short wait for your bike but they do state this and will keep you updated. It was worth the wait as the bike is excellent and exceeded my expectations. If you haven’t built a bike before get help from someone who has experience as you will be far happier with a bike that’s set up properly. I emailed Quella about getting gravel tyres as the roads around me are not great, not only did Abi at Quella email but she also called me to advise and ensured I was getting the correct product. I would highly recommend this company to anyone who is interested in single speed/fixed bikes.
Excellent service, speedy delivery. No issues at all
The bike is stunning and so much fun to ride. It’s easy to set up and was package beautifully. There was a slight scuff mark on the rear of the frame which was surprising as the packaging seemed more than adequate. Overall the bike is perfect foe my needs and looks beautiful, it’s beauty is only let down by the pedals which don’t seem to fit with the rest of the bike. I would definitely recommend Quella the bikes are both beautiful and fun to ride.
I love Quella designs, I received the quality I was expecting, really great materials. Loved the simplicity in the design. One thing that one of the front tips of the handle was smashed when received and it's made of plastic. it's tiny but it is right in the front part of the handle, would have been nicer if that part was stainless as well. Also I struggled fixing the pedals in.
Overall I'm really enjoying riding it, really smooth and stable.
I was initially disappointed when received to see 'made in China' on the box. It was only when I saw your video that I appreciated that the bikes are handbuilt in UK; you really need to advertise this on your delivery box. ***,bless her, is obviously passionate about Quella, but she lacks knowledge on the product and cycling. This was evident from her responses to my emails. For your info I have been cycling for the past 50 years at all levels of the sport. The gearing probably needs to be lowered to 44/17 x 27 = 70, sorry I am old school to work out the ratios, or 44/18 x 27 = 66 inches per révolution. Delivery was great and according to my instructions.
Despite the long wait, which was out of your control, I was very happy with the simplicity of ordering process and digital communications. From the outset it was clear I would need to wait and I received regular updates on my order up until delivery - much appreciated!
Order was easy had a little wait as can be expected with the whole covid situation was kept informed of the shipping and had a call to say they had not received enough orange wheels for my nero and offered me any other colour they had available chose the yellow and bike looks great rides even better definitely recommend to others great bike brilliant service
Very very happy with my 'Edinburgh' but would have appreciated more communication regarding the unavoidable delays at port.
Fabulous service all round.
I had a very helpful conversation when I rang you ***, I was kept well informed about the bike’s arrival time and the product itself is awesome.
Thoroughly recommended
The wait wasn’t great, but the bike is! Cheers

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