Certificate

Ordered a wheelset and tyre levers on the Monday, they arrived on the Tuesday. Great delivery service, excellent quality products. Love the brand and their service is amazing.

Very fast delivery and so far very happy with the bicycle

Exceptionally pleased with my new ebike from Quella 😁 when I first glanced eyes on her at the London cycle show I knew she was the one. Lovely guys took my order and committed to deliver in a few days. Arrived, unpacked, easy and quick to assemble and she rides like a dream.
1 week on and no issues just plenty of envious cyclist and passer bys who love the look and style.
Bike came with a remote but sadly I cannot get it to fit on the wide handle bars but not a major issue.

Exceptional customer service and support , would 100% recommend and return !

A very good experience. Prior to purchase I spent some time exploring my options in regard to single speed bicycles. The Quella bike caught my attention, a good looking machine and reasonably priced. I read various reviews some positive others not so. But as somebody who works in the service industry (Engineering) I know views can be subjective. Luckily I live in Gloucestershire so was able to arrange a visit to the Quella facility. I was met by *** from the Quella team on arrival. *** took me through my various options and was very helpful/ knowledgeable. In the end I selected an "Oxford" from the Varsity range with Quella readily agreeing to build the bike prior to collection by myself. This is the end of week one in terms of ownership and use. I have ridden the bike every day to and from work which is a 5 mile round trip. I have to say so far I am very pleased.

My front tire is bubbling when I pump it up it has stretched and doesn’t roll smooth it’s not the wheel it’s the tire and I had small chips on the caps of my bars but it’s not suck a big deal. But as a bike company I though you would put in to tools to put the wheels on so it can properly be aligned having two tools would be better. Maybe also don’t add the bell it’s such bad quality and again no tool for it it’s crew not Alan key and the bike has a lot of Alan keys that do not come in the box. But in a whole it’s a good bike and it’s really fun to ride and I am really pleased with it

The best bike builder by miles!!! Great service, and the… one gear wonder company!

Would highly recommend, no doubt!

Keep up the good work!

Great

Good communication, nothing to say, thank you Team!

My Purchase: VARSITY COLLECTION – OXFORD

Price: 4/5 good price once discount was applied but I’d say full price is pushing it a little high

Delivery: 5/5 delivery was fast and provided time slot info.quells staff have been really good answering queries and questions.

Product build: 5/5 was easy to put together, included all you needed

Style: 5/5 bike is beautiful to look at, very stylish and for the most part really good quality

Quality 4/5: for the most part great quality, it is though a lower cost bike and a few small details you can see where money is saved. Personally I will be replacing the pedals as the ones provided stand out as lower quality than the rest of the bike

Ride 5/5 I love riding this bike, be prepared for a workout. Big bonus is the flip flop hub.

Overall 4.5/5

Really happy with the purchase , the styling is spot on . Great product at a pretty decent price . Thanks Quella!