Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

Quella Bicycle Limited
Quella Bicycle Limited
British company Quella design single speed, steel-framed bicycles that are stylish in design, strong in performance and a reliable partner for the urban commute.

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Customer reviews - From Customers for Customers

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Sorted out a few issues (immediately) with thanks to ***. Bikes are extremely easy to build (30 mins max) & feel safe at full power/top speeds. Would highly recommend.
***Excellent pu
Terrible delivery, took weeks longer than stated to deliver. Does not come 90% assembled, more like 30% and it had to be taken to a bike shop to be assembled. Furthermore, the YouTube video does not include instructions for every part of the construction.
I would prefer some instructions and advice
No info for example for tyre pressure ( indicated ) and few relevant things
The company provides a fast and coherent service, and very importantly, they answer their customer service lines when you need their help. On this point, they are also extremely helpful and fairplay. With regards the bike itself, it was for my son who is very happy with it and who is riding it daily. Generally, this is a company and a brand that I would highly recommend. Well done team!
The bicycle arrived damaged (the pedal had dented a spoke) and a piece was missing.
A phone call was made to request the missing part but took several days to arrive.
When trying to purchase the bicycle,, the website payment was not working initially.

One week after buying it for my son (birthday present) he still does not have a bicycle to ride.

That said, the bicycle does look great and once these issues are sorted out my son will be happy with the bike.
No delivery and also no information about the delivery. The date of delivery was already a few days ago. The lady I am talking to is very friendly, but the actual information is very bad, because there is no.
Really quick delivery, packed securely!
Nice bike and a pretty good delay, taking into account the transport crisis! I've ridden it for a few days already and it's behaved well. If it stays as it is, with a little care, I'll have a bike for years to enjoy.
Good customer service

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