Quella Bicycle Limited customer reviews - Rating: 4.4 from 124 customer reviews and experiences for quellabicycle.com

Quella Bicycle Limited

British company Quella design single speed, steel-framed bicycles that are stylish in design, strong in performance and a reliable partner for the urban commute.

Less

Quella Bicycle Limited

British company Quella design single speed, steel-framed bicycles that are stylish in design, strong in performance and a reliable partner for the urban commute.

Less

Partner ID	2C6566DCA0E3275
Status	valid
Total Reviews	610
Last Updated	2021-10-15T15:35:07+00:00 2021-10-15T15:35:07+00:00

Address

Quella Bicycle Limited

Unit 1, St Modwen Park Junction 12, M5 G

GL10 3EX

Website

quellabicycle.com

Recommend

4.4 / 5

Total reviews: 610

Calculated from 124 customer reviews (last 12 months)

Positive 86.39%
Neutral 5.57%
Negative 8.03%

Total reviews: 610

Calculated from 124 customer reviews (last 12 months)

86.39%
5.57%
8.03%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2021-10-04

Sorted out a few issues (immediately) with thanks to ***. Bikes are extremely easy to build (30 mins max) & feel safe at full power/top speeds. Would highly recommend.

5 / 5

Following an order made on 2021-09-27

***Excellent pu

5 / 5

Following an order made on 2021-09-02

Terrible delivery, took weeks longer than stated to deliver. Does not come 90% assembled, more like 30% and it had to be taken to a bike shop to be assembled. Furthermore, the YouTube video does not include instructions for every part of the construction.

1 / 5

This customer purchased a bicycle from our website on pre-order basis, with an expected delivery date towards the end of September. They further requested the bike be then delivered on a Saturday as opposed to a week-day. When the bike was despatched to be delivered on Saturday 2nd October, DPD failed to deliver. On the Monday we acted immediately and organised a special next day delivery for Tuesday, which is when the bike arrived at no further expense to the customer.

On arrival our bicycles do require assembly, as do the majority of bicycles sent directly to the consumer via a parcel network. It is simple to construct the bicycle yourself as it arrives pre-assembly with only the wheels and chain, saddle, handlebars and pedals to connect onto the frame, with all brakes in position. You only require the use of an allen key (which we supply!!) and we pride ourselves on always being here to help should you need any support or assistance, see our reviews!!! We also do have videos to help you construct your bicycle and to set the wheels in place.

Our bicycles are single speed so there is no requirement to tinker with setting derialleurs, gears etc. We do advise that if you are not mechanically minded that it may be prudent to have the bicycle built by a trained bicycle mechanic and also after 6 weeks take your bicycle for a service to ensure all parts are functioning and correctly positioned. It is then also worth having an annual service just to give your bicycle a professional maintenance check, just like a car!

We ride and build our Quella bicycles everyday so if you have an assembly query PHONE US we are here to help!!!! Your quellabicycle.com team

Following an order made on 2021-09-15

I would prefer some instructions and advice
No info for example for tyre pressure ( indicated ) and few relevant things

4 / 5

Thanks for the four start review! Please check-out our You-tube channel for more direction on helping you to put together and set-up your bike. https://www.youtube.com/channel/UCcKMAbYkYDAS2MiXullT5qg Your quellabicycle.com team

Following an order made on 2021-09-28

The company provides a fast and coherent service, and very importantly, they answer their customer service lines when you need their help. On this point, they are also extremely helpful and fairplay. With regards the bike itself, it was for my son who is very happy with it and who is riding it daily. Generally, this is a company and a brand that I would highly recommend. Well done team!

5 / 5

Following an order made on 2021-09-27

The bicycle arrived damaged (the pedal had dented a spoke) and a piece was missing.
A phone call was made to request the missing part but took several days to arrive.
When trying to purchase the bicycle,, the website payment was not working initially.

One week after buying it for my son (birthday present) he still does not have a bicycle to ride.

That said, the bicycle does look great and once these issues are sorted out my son will be happy with the bike.

1 / 5

The bicycle was ordered and delivered on-time. It appears that the bicycle arrived with a dented spoke via our carrier service which we offered to replace at no charge. There also appeared to be an initial server issue with our payment service provider however the issue was quickly resolved and the customer was able to place their order immediately. The customer further outlined that there was small part missing from the bicycle which is very unusual. We then despatched this missing part free of charge on the same day with 1st class Royal Mail along with Proof of Postage. It appears Royal Mail have taken sometime to deliver this missing part , whilst frustrating, was beyond our control. I'm sure your Son, along with the many very happy Quella reviews of our service and bike, will enjoy riding his single speed Nero! Your quellabicycle.com team

Following an order made on 2021-09-28

No delivery and also no information about the delivery. The date of delivery was already a few days ago. The lady I am talking to is very friendly, but the actual information is very bad, because there is no.

2 / 5

Customers order was despatched within 24 hours and was heading into the EU. Full tracking details were provided and it appears the package has been held up at the carriers depot in the Netherlands. We have been in regular contact with the customer and the carrier to get this sorted. We appreciate this is frustrating and rare with our carrier service. We are working hard to get this resolved, unfortunately we can only relay what the carrier is communicating and this is limited information at present. The customer has been provided with full details so they can also enquire directly regarding the parcel. Your quellabicycle.com team

Following an order made on 2021-09-26

Really quick delivery, packed securely!

5 / 5

Following an order made on 2021-09-22

Nice bike and a pretty good delay, taking into account the transport crisis! I've ridden it for a few days already and it's behaved well. If it stays as it is, with a little care, I'll have a bike for years to enjoy.

5 / 5

Following an order made on 2021-09-03

Good customer service

5 / 5

Certificate

Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

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