Certificate

Good, efficient service, items worked well and we're well packaged.

Excellent service easy to order

The toner is perfect but took over a week to arrive. I had to chase the order up and it was then posted out immediately

delivery was slow, no response to telephone calls or emails, no email confirmation of order or VAT invoice, no response to request before submitting review. I will find a different supplier in future

Absolutely dire! Very slow delivery and extremely poor customer service (one star is too generous).
No response to my emails and phone messages left. When order finally received, it was incomplete.
Still no reply so I have taken the matter up with PayPal.
AVOID!!!

I found the ordering process straightforward and was able to match the cartridges from my printer very easily.
Very pleased with the quality and the price and will definitely be using your service again.

Nobody rang back or emailed back when we chased the order that arrived a day later than we requested. We paid for next working day delivery and didn't receive that service.

My order has not arrived despite paying for next day. I cannot get through by phone despite many tries, cannot get an emailed response and so have to now hand over to our credit card company! Not good for a £*** order.

We have still not received our cartridges, ordered on 18th September, two weeks ago! Supposed to be Guaranteed Next Day delivery.
Have also tried ringing on approx 7 occasions, but no-one answers the phone.

I was very disappointed with the way my order was handled. I paid an extra £***to get "Next Day" delivery, so it would be delivered before I went away and there was nobody to receive the order. The order was not processed until 12 days later, although there was no indication that the item was out of stock when I ordered it. I sent an email to ask them the reason for the delay before I filled in this survey, but they have not yet (over 2 weeks later) acknowledged it or replied to it. I would not recommend this firm.