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Hi I haven't received my order very long time

First time customer, web site easy to use and order from
delivery was speedy as it came from Spain
Two pairs of ballet shoes- excellent quality and price

The shoes come up EXTREMELY small and it would have been good that you mention that on your website. My son is a size European 26 but judging from holding the shoe up against his size 26 shoes it is about 3 sizes smaller than his actual shoes. This 100% needs to be explained to your customers. A size 26 is usually quite big on my son but sadly in your shoes I should have ordered a size 29. This makes for a really bad customer experience as now I am unable to use the shoe. I was quite frustrated about this when I got the shoe out of the box and saw how tiny it was.

Lovely and stylish shoes.
Delivery on time.
Thank you

How can I rate you if I haven't received my order yet?
It said on the order confirmation 5 to 7 working days.
I made my order on the 28th Nov and now it is the 8th of December, by which I expected my order to be here.
So your shoes might be amazing but I wouldn't know.
Maybe you should be clearer about delivery times?

Love the shoes - lovely leather and very quick delivery service !

Arrived on time and my daughter loved them!

Beautiful shoes and great communication. Thank you.

Good efficient service. Good price too. UK customers might need to order next size up

Excellent boots, great price, delivered in quick time.