Certificate

The website could be easier to use

Delivery and returns process was excellent. Packaging was not strong enough for 2 boxes apparently. Delivered open with documentation missing.

As contacted the customer service as the outer packaging was badly damaged & the box was filled with primark plastic hangers & the inner box slightly damaged

Lovely sandals

I love Pikolinos- I have small feet ( size3 UK) and find it hard to find shoes that fit and are comfortable, usually they’re too narrow or give me blisters. I know that when I shop online with Pikolinos that their shoes, sandals and boots will all fit me, that they will be of excellent quality and workmanship, often the items look better in “ real” life than in the pictures online. Once ordered I am kept informed regarding dispatch & then throughout my orders journey ( as it wends its way through Europe ) , and when it will be delivered - never had a problem. My husband is a Pikolinos convert, especially as his podiatrist told him the shoes he was wearing were excellent for foot health, I’ve also converted some friends who love their Pikolinos as much as I do ! My oldest pair ( bought from a shoe shop in the UK ) are 7 years old and still look really good . Wouldn’t go anywhere else for my footwear.

Product excellent. Delivery took 17 days owing to address problems .

Those shoes are so good that I don't think you have to improve something.
Just delivery company driver let me wait for another day which messed up my time before going to Italy.

Great experience, shoes are beautiful but I had to send them back. Return and refund process is very easy and quick.

Sandals excellent quality as usual. Didn't care for the colour and they didn't really suit me so I returned. Found the return process a bit difficult.

Sizing not good. 36 should be size 3 not 3 to 3 and a half. Had to reorder 35 really to small hope they will stretch. Returns terrible with ups could not even print off a label at main depot. Then returned to my address. As far as I know you still have not received the shoes so have not had my refund. Returns labels should be included with order just in case needed. Would only buy again from uk outlets so no stress.