Certificate

My doors are in... absolutely love them and I can't express that enough. There was slight delays, but when you think about the last 16 months of pandemic, lockdowns and coming out of the EU it is understandable. So, it was well worth the wait. The team at Newwave were brilliant considering furlough. Now these doors have transformed our lives at home. The outside in is definitely true. Amazing product and visitors all have left in envy.
Thanks.

Our experience with New Wave has been very poor from the beginning and has sunk to an all time low now.
1)The initial measuring of doors was incorrect
2)Delays in delivery and fitting(This was pre covid)
3)Fitting of internal blinds. Great idea and look great but blinds keep on slipping down.
4) Door. A screw worked its way loose. We paid £*** deposit for a call out and review. A new mechanism was put in and we were told they'd had issues with old fitting. With this we felt confident that we'd get our deposit back as it was as good as an admission that product was faulty. Unfortunately that was NOT the case and they took our money saying was wear and tear. 2 years and the door was faulty!!!.
I would NOT recommend New Wave

Very efficient installation and great communication, cannot wait to use them!

Fantastic experience, we love our wave doors and use them everyday

Great doors and all round great company to deal with, would recommend

Cannot fault this company, we purchased our 5 sets of doors through *** who was amazing and extremely patient while we decided exactly what we wanted. Then we dealt with *** to confirm the manufacturing spec and was very impressed with his knowledge of not only the product but the industry and standard procedures as well. Our final door was installed yesterday and I could not be happier with how they look and work. The fitters were so friendly and efficient and it has been a pleasure working with everyone from New Wave, nothing seemed like too much to them, cannot recommend them enough! Thanks again guys!

I purchased 2 three panel bifold doors in Aug 2018 and they were installed in Oct 2018. I have had no end of problems with installation and after sales service since I bought these doors. You have to pay the whole purchase price (only by BACS) before they would install it and when you have a problem you spend your time on the phone trying to get to speak to someone. After installation, if you have a problem with the doors (even though it's under warranty) you have to pay £*** plus vat (they say it's a call out charge) before they will come to fix it. They will try everything to make sure that the problem is not under warranty so that they don't need to refund the call out charge. I rang them to say that the track under one of the 3 panel doors was broken. They said that as it's the track tape it won't be under guarantee as it's wear & tear and wanted me to purchase a track tape for £*** plus vat & fit it myself. I said it's under 3yrs old and according to consumer law a product has to be fit for purpose, so it's covered by warranty and paid the fee. The fitters came to fix it and told me that "Bottom Hinge block had no locking screws in it so the block had slipped back causing door to not open and damage bottom track tape". Luckily I took a photo of the report. They refused to refund my money "technical" has "advised that the problem with the track tape was down to general wear and tear and would not be covered under warranty". I have *** to *** and will be *** to get my money back.

Love the doors and the fitters were amazing

*** have just left our house. The doors look amazing. Big thanks to the whole team for sorting this out. Would definitely recommend to a friend.

Very good fitters and very happy with the doors.