Certificate

Very good service!
Effective and high quality!
Thank you!

Good aтв flexible service

Prompt answers. Really great service.

Excellent attention. High level of response. Whenever I sent an email asking or to clarify some questions there was always a rep ready to assist me.

I believe the circumstances we rented our house with the help of Mr Lodge Munich, can best describe the quality of their service:

## Challenge: rent a house in Munich that is ready to move in WITHIN a week WITHOUT viewing.

## Conclusion: success

Here the rating is broken down with the timeline order:
- you find web page of Mr Lodge within a few click on Google if you search - they are dominant in Munich for a reason though
- weird company name - sorry
- excellent web design: tons of photos, videos, detailed info - leaves no question about house.
- great communication system : 1 email 1 phone number. All team receives queries and almost immediately responds.
- all team is fluent English speakers, very kind and going above and beyond to solve the issues.
- reasonable prices wide range of houses (for a furnished apartment agency)
- well written, clear contract in ENGLISH in addition to German.

Now getting a bit specific, the house we rented were a bit old style with rustic furniture and previous tenant was a bit umm dirty? Smelly?

The first day, Mr Lodge representative right on time for handover late hour. She sees bedding unacceptable, goes to buy new ones bring back 9:00 PM.

She goes into so much detail to photograph all issues, some I didn't even notice, photograph and upload to their nice IT system which returned as handover protocol - very professional.

I always saw that agencies biased a bit more toward owner but I can say with certain accuracy that all team members were so open and honest, and did not concern making comment such as "I did my best to convince landlady and this is what I have also in my house... etc"

So to cut it short, I had quite a few issues (because I am unlucky) for starters but surprised how quickly they were resolved or scheduled to be resolved.

It has been a great experience being able trust and easily revert any feedback I have problem with. A nice, kind, caring personal writes back and I knew anything possible would get done.

So I starred 5 out of 5 but to be more accurate Mr Lodge service is 95 out of 100.

Please note that I didn't focus on house but system and customer care of Mr Lodge as company. So highly recommended!

I found the ads on Mr. Lodge to be much more responsive than those on ***

We had a very pleasant experience with Mr.Lodge from the beginning. All queries were promptly responded and had a very professional interaction throughout. We would recommend Mr.Lodge for people who are searching for houses currently in Munich.

Nothing to add
Clear Information, all information on the site are the same I see personally

Very cose to perfection!

Accurate pictures, very responsive stuff.