Certificate

Awarded the eKomi Standard Seal of Approval!

Awarded the eKomi Standard Seal of Approval!

Mountain Trail Campers
Mountain Trail Campers
Mountain Trail Campers

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Mountain Trail Campers
Mountain Trail Campers
Mountain Trail Campers

More

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Partner ID 9DF6D4FF42D2D42
Status valid
Total Reviews 13
Last Updated 2019-06-18T02:12:36+00:00 2019-06-18T02:12:36+00:00
Address

Mountain Trail Campers

838 Knight Road

2640 North Albury AU
Website mountaintrailcampers.com...
Recommend
0 / 5

Total reviews: 13
Calculated from 0 customer reviews (last 12 months)
  • Positive 100%
  • Neutral 0%
  • Negative 0%

Total reviews: 13
Calculated from 0 customer reviews (last 12 months)
  •  100%
  •  0%
  •  0%

Customer reviews - From Customers for Customers

  • Review Given Date
    (newest first)
  • Review Given Date
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  • Rating
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Following an order made on
Customer support excellent when up last November, order procedure efficient had unfortunately dud 160 Watt solar panel which has eventually been replaced by the 200 Watt panel long time in coming obviously the new panels took a while to arrive in country (and it works!) Did expect carpet for kitchen and free flowing shower rose to come with panel will get Lawrence to send another time The guys very helpful at Melbourne Caravan/Camping Show in explaining why previous solar panels defective. Suggest could have sent out an advise earlier informing customers of the defective panels (I tried for months to get mine to work!)Would highly recommend anyone to you. (Already have done so.) Lawrence and his team to be congratulated on service and customer support in a very high-pressured environment .
5  / 5

Following an order made on
We love your products and were very close to buying an EDX. Sticking with the old Mountain Trail Escape for another year given we aren't using enough to justify the $$. If an unbelievable offer comes up let us know
4  / 5

Following an order made on
Improvements req in after sales service , Warrenty Procedures & Repairs
4  / 5

Following an order made on
I would (and have done) certainly recommend you to others.
When we get our leaky problem fixed, I will be better able to comment on customer service.
Your habit of closing the factory for a week in July has inconvenienced us twice.
4  / 5

Following an order made on
Great product and do recommend to others. Definitely lacking in after sales service and communication.
5  / 5

Following an order made on
I have recommended your vans to others
4  / 5

Following an order made on
I had excellent customer support from Long Point RV. Some areas to improve:
1) Clarity around your options. It was very difficult to work out what the differences were between the options, for example, touring awning end walls, draught skirt, corner window etc. I’d suggest in your literature to include photos of each option. That would be very helpful!
2) I just bought a D035 hitch for my tow bar, but then by chance found out the EDX V2 comes with a D035 hitch. You should make this clear. I just wasted ***
3) I was just about to spend *** on the internet on a C gear sand mat, and I emailed Long Point RV on what size I needed. They then let me know the EDX V2 comes with one. Luckily I asked as I nearly wasted ***.
3) Price. When I first saw the EDX at the Maitland show four years ago they were about $55k. I just paid ***. That is an extreme amount of money for a camper trailer.
4) You advertise as Aussie made. I had to spec my EDX V2 with Aussie made ROH rims and Aussie made Evakool, and this cost me extra. CSA mags and Waeco fridges are not Aussie made!
5) I’m a mechanical engineer. I’ve seen your stainless steel water tanks over the last few years and all of the welds have not been passivated with pickling paste or Scotch Brite. I hope mine are going to be properly dressed!

Regards,
***
5  / 5

Following an order made on
***
4  / 5

Following an order made on
By hand over all quality issues with build should have been identified and resolved which would have saved us considerable effort to resolve.
Once issues were identified your customer support is good (Lawrence)

Our EDX meets all our expectations now the issues have been resolved and I am happy to recommend Mountain Trail to others
4  / 5

Following an order made on
The trailer is towing beautifully now that the alignment has been adjusted. All OK and we are so happy with it and had so many incredible trips and memories.
5  / 5
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