Certificate

Good and fast service. No complaints.

Super quick delivery and no issues

So far I've made only 2 orders and all of them were on satisfactory levels. The shipping estimates were accurate if not slightly faster than expected. DHL is very quick and I like the way Motsu provides tracking information. I appreciate the way packaging is done - simple, convenient and most of the items were carefully prepared (f.e a small bottle and a box are tied together with a rubber band).
Motsutoys seems to know their stuff well and I'd surely recommend them as one of the best EU shops in the specialty.

Quick delivery, I didn't need to contact the customer support.

Reliable seller. Shipping was very fast.

The customer service is also very kind and helpful. 5/5

I felt as though my concern was heard and understood so I really appreciated a personal response with a plan of action to resolve the issue. So often we get generic, unhelpful responses from a Customer Service department so this was great!

The custom packaging of nakadashi life was genius

Good experience, would order again.

Was able to address my concern quickly and efficiently then resolve the problem I had in a timely and satisfying manner.

Price and delivery time are top notch. New products and restocking out of stock items would be nice.