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Customer reviews - From Customers for Customers

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Moana Voyages was one of many tour operators we contacted when trying to arrange our honeymoon (April 2019), taking in ***. They were by far the best to deal with.They put together options and re-worked our itinerary numerous times to organise the perfect trip for us. Our honeymoon was absolutely incredible and this was all thanks to Moana Voyages. I would highly recommend Moana Voyages to anyone wanting to organise a holiday in beautiful ***.
I was very satisfied with the service Ororiki provided. She was very attentive to my needs. I passed a very nice weekend on Moorea. Everything worked out perfectly, starting from pick-up, to ferry and hotel reservation. The travel information was very detailed. She is already planning my next holiday.
Everything worked just perfect. I mean everything. I don't think there is any aspect of this trip that I could say it raised a concern. I absolutely would, will and have already recommended Moana and Melodie. Everybody I had a contact with from Moana was very nice and courteous. I am already planning my next trip to French Polynesia for 2021. I have not heard from Melodie yet, tough.
This is the 4th time we have booked with melodie at Moana voyages. She is fantastic and everything is perfect each time. Thank you for making our holidays and memories great. X
excellent service and the trip of a lifetime. Everything was top notch and first class. Will definitely use them again. One thing I would suggest of time permits is staying 1 night in Tahiti on the return leg.

Wonderful service to go with a wonderful trip!
Realmente me llevo un hermoso recuerdo de la Polinesia Francesa, fueron pocos días pero realmente lo disfrutamos al máximo.
Me enamore del Hotel *** en Tikehau realmente fue lo que más nos gusto y disfrutamos de nuestro viaje.
El Hotel que no nos gusto fue el de Moorea, pero es cuestión de gustos.
Moorea tampoco fue mucho de nuestro agrado por algunas malas experiencias que tuvimos.
En Bora Bora fue todo perfecto, la señora que nos atendió en la recepción del Hotel *** siempre fue muy amable y enseguida llegamos pudimos ocupar el bungalow.
Lo que no tenía conocimiento era que todos los locales en Papeete cerraban tan temprano, cuando llegamos a Papeete a las 17hs el día lunes, nos indico la conductora que estaba todo cerrado y que nos podia dejar en un food truck, por lo que decidimos esperar en el aeropuerto (le pedimos que nos lleve al Hotel enfrente del aeropuerto pero solo tenia 1 habitación familiar disponible, y estaba bastante cara), pensé que los locales estarían abiertos para poder conocer un poco y recorrer el centro de Papeete, o tal vez era más cómodo para la conductora decirnos que estaba todo cerrado y dejarnos en el aeropuerto, la verdad no se.
La próxima seguramente buscaré un hotel para no pasar tantas horas aguardando en el aeropuerto.
Excepto los últimos 2 días, el viaje fue maravilloso y realmente nos gusto mucho.
Nos quedamos con más ganas de conocer otras islas de la Polinesia Francesa y esperemos pronto volver al Hotel ***, me alegro de haberlo elegido y buscado porque fue la mejor opción del viaje.
Excellent service and very well put together tour. You could improve this tour by offering room upgrade options at each of the accommodations rather than just booking the bottom level room. We rated each of the accommodations as follows:
Moorea - Hotel Les Tipaniers, standard bungalow: poor, would not recommend you use this one again.
Raiatea - Villa Tonoi, Comfort bungalow: Excellent
Bora Bora - Hotel Matira, Lagoon View Bungalow: Quirky, but good.
Huahine - Hotel Mahana: we upgraded ourselves to a Beachfront Bungalow which was excellent. Recommend you include this bungalow type rather than the semi-detached garden bungalow.
Papeete - Fare Suisse, double room: Very small but
okay- only suitable for 1 night stay. Longer stays would need larger room type.
I would like to thank Moana Voyages for providing a dream come true. From the first contact, *** was very helpful and patient. Highly recommend without thinking twice!
It was all perfect, the only problem was at La Perle de Tahaa, wich is a very impersonal guest house. But, as soon as I told Melodie, she made all the effort was possible to fix the problem. It was a wonderful time in paradise!
With regard to the jet ski tour on Bora Bora. I was originally told that I would be picked up at my hotel. Then, I was told I needed to ask the hotel to take me over to the tour. I found out that the hotel was going to charge me $*** US to take their water transfer. I reached out to my excursion agent, and she didn't respond. She still hasn't. Paying an additional $*** US was not what I thought I was signing up for. All the other tours Moana Voyages set up included the transfer from the hotel to the tour. I was originally told I would have a ride to the jet ski tour. I had no way to get to the jet ski tour without paying the extra fee. Thankfully, the hotel called the jet ski tour company, and they picked me up. I was not happy with how Moana Voyages left me without a ride to the tour, and never responded to my email. An apology would have been nice, but no response is unacceptable.


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