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Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

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Customer reviews - From Customers for Customers

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On the whole the service we received was very good.
Transfers were excellent as was the accommodation.
It was a little disappointing that some of the excursions were cancelled, accepting the weather did not help, and in one case no alternative was offered.

On the whole though very happy and would have no hesitation in using your services again or recommending you to others.
Our expectations were high. We currently have a travel agent who is on top of every concern and change that affects us. We expected Moana Voyages to be the same. Unfortunately you were not. The agent did not answer our questions. We struggled with the payments, you were not responsive. We needed more in-depth information, we did not get any. In general, we felt like we were awash. It surprised us at every turn to be pick up. We generally felt like we would have to get our own transportation… so we worried unnecessarily because you always did. Basically we appreciate a worry free vacation… this was not it. We would not recommend you.
Manavai and Raihei provided wonderful service, thank you. I appreciated that all the services you arranged (transfers, ferry crossings, hotel stays) worked seamlessly and like clockwork. There was always someone knowledgeable and friendly where we expected them to be, and they took great care of us. When our ferry was delayed because of the cyclone, all parties (us, the ferry, our transfers, and even the hotel) were advised by you in advance, and all still worked seamlessly together to ease our travels. Very pleased and impressed. I would not hesitate to engage your services again!
The experience overall was amazing with our group of ten people. We stayed in nice places and covered all the right tours and islands. Manavai gave me a nice itinerary and plan

There was some communication slip up for the ferry timings on one of the days but everything else was perfectly executed!

I would refer you to my friends and may consider you again!
We had problems making payments.
We enquired about an optional excursion, but had no success, finally booking elsewhere.
Everything was excellent and went very well. Transfers were always waiting for us and the resorts were beautiful. We are very happy with the service provided. Manavai was amazing at listening to our requests and always responded back to emails very quickly.
It was really a dream vacation, will definitely choose Moana Voyages again, thank you for the great memories!
I feel visitors need more welcome attention at the airport:
your staff person picked me up and said she will call the shuttle driver from Fare Suisse. I saw a coffee shop and asked if there was time to buy a latte. She said yes and I did. When I came back with my latte, she had disappeared and I felt completely lost. This was my first time in French Polynesia and I communicate poorly in French. I tried to talk to people who understood a little English, trying to figure out how to get to my hotel. Luckily a woman with a Fare Suisse T-shirt did come and took me to the shuttle.
As I’ve already told Manavai, all the accommodation arrangements, flights, ferries and transfers came off without a flaw or hitch. It provided a solid framework for the 2-1/2 weeks I spent in French Polynesia—specifically ***, ***. I appreciate that Moana Voyages communicated with me throughout the trip planning process.
Fantastic Agent! Helped plan all our travels with connecting flights and excursions! Very informative and helpful with all your travel details, questions, and needs!
Very satisfied with the service and organisational efforts by the team. Our trip went very smoothly without a hitch.
Would highly recommend Moana Voyages

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