Lentiamo.co.uk customer reviews - Rating: 4.8 from 111 customer reviews and experiences for lentiamo.co.uk

Lentiamo.co.uk

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Lentiamo.co.uk

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Partner ID	B9965AB73B1C083
Status	valid
Total Reviews	3192
Last Updated	2019-06-18T01:14:52+00:00 2019-06-18T01:14:52+00:00

Address	Lentiamo (Maternia s.r.o.) 4 Bloomsbury Square Bloomsbury, London WC1A 2RL
Website	lentiamo.co.uk
Contact	Tel: 0800 249 4219 Email:
Authorised representative	Maternia s.r.o.
Recommend

4.8 / 5

Total reviews: 3192

Calculated from 111 customer reviews (last 12 months)

Positive 97.62%
Neutral 0.94%
Negative 1.44%

Total reviews: 3192

Calculated from 111 customer reviews (last 12 months)

97.62%
0.94%
1.44%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Recommended Lentiano . No problems with transaction at all. They remind about ordering following contact lenses.
Contact lenses are perfect for my eyes, soft delicate. I'M happy to wear it.

5 / 5

I like everything very much. I immediately find all the products I need. Everything is very super

5 / 5

Excellent value for products (same goods for half a price comparing to Specsavers), good quality,easy ordering & prompt delivery- happy customer.

5 / 5

Easy to use the website to order and delivery quick as usual.

5 / 5

The customer service is fabulous!

5 / 5

I am very happy with ordering procedure,unfortunately my monthly lenses only ever last for 3 weeks at the most . They become chipped after sometimes just two weeks. I have received a discount this month,however it is very annoying as it happens very regularly

4 / 5

Dear Customer,

Thank you very much for your comment.

Cooper Vision produce very high quality lenses, although they may be more delicate than other brands.
However, as you know, we report faulty batches every time a client experiences any kind of problem related to the quality of the lenses.
Since the quality control is made by the manufacturer, who also proceeds to seal the package, there is no way we can double check the integrity of the product, unfortunately.
On the one hand we have to make sure that the expiry date is not too close, as that might affect the longevity of monthly lenses, but one question I should ask is whether the parcels arrive intact, or somehow damaged - even slightly, through your letterbox.
It would be in everybody's interest to get to the bottom of this and find out why certain problems keep on occurring at certain specific addresses. For example, we could make sure that the order is packaged in a different way, according to the customer's needs (or to the postman's attitude).
Ultimately, we're primarily interested in the customer's satisfaction with the purchase and the service they receive, so we hope that you will be able to trust us in the future, notwithstanding the constant and annoying problems you're encountering.

Best regards, Your lentiamo.co.uk team

Excellent service

5 / 5

Fast delivery and good value products

5 / 5

My experience was first class I therefore wouldn't change anything. I would definitely recommend your company.

5 / 5

fast delivery, many brands to choose

5 / 5

Certificate

Awarded the eKomi Gold Seal of Approval!

Customer reviews - From Customers for Customers

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