Marblemosaics Ltd customer reviews - Rating: 4.8 from 520 customer reviews and experiences for marble-mosaics.com

Marblemosaics Ltd

Marblemosaics Ltd are a leading supplier of natural stone tiles ,paving mosaics & sinks . Dealing direct with quarries & mines across the globe importing over 200 containers per year . Marblemosaics Ltd offer a fantastic range of quality materials all sourced personally by our well travelled company director all at unrivalled prices with a customer service to match . Marblemosaics ltd welcomes all enquiries no matter how large or small.

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Marblemosaics Ltd

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Partner ID	DF3FC9F5BB62D35
Status	valid
Total Reviews	2118
Last Updated	2021-05-07T05:36:24+00:00 2021-05-07T05:36:24+00:00

Address

Marblemosaics Ltd

Unit 45 The Oldbrickworks, Station Road,

Plumpton Green

Website

marble-mosaics.com

Recommend

4.8 / 5

Total reviews: 2118

Calculated from 520 customer reviews (last 12 months)

Positive 95.37%
Neutral 2.12%
Negative 2.5%

Total reviews: 2118

Calculated from 520 customer reviews (last 12 months)

95.37%
2.12%
2.5%

Customer reviews - From Customers for Customers

Review Given Date
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Review Given Date
(oldest first)
Rating
(highest first)
Rating
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I was very pleased, their price was extremely competitive and the delivery came through quicker than anticipated in spite of their personal concerns around transport delays. I’m looking forward to fixing and seeing the effects.

5 / 5

Beautiful slabs, great price, brilliant service. Can't wait to get the patio down. Thank you

5 / 5

My order was orginally meant to be delivered on Monday 26 April. I then got a phone call and organised for them to be delivered on Thursday 29 April. However I got a phone call on Tuesday 27 April (after informing that I would be out that day) to say my order was on its way. The driver phoned me from Glenrothes and in total phoned me 4 times to get directions from Glenrothes to my address. When he arrived he then struggled to get the tiles off his lorry, complained that he would not be able to get his lorry turned and would not be able to get the trolley jack with the tiles along our path to our door. My husband helped him to get the tiles along our path as the trolley jack did fit along the path and then helped him reverse the lorry round to get back on the main road again. For this we have paid £50 delivery costs. Not impressed.

2 / 5

We are sorry to read that the order was delayed .
We do mention in the order confirmations that we email all customers , and a separate dispatch email that we send to all our customers , that there are occasional delays at this time due to the significant volumes of freight being moved throughout the UK since the lifting of the Covid restrictions , consequently many depots around the Country are experiencing some delays in getting freight delivered .
We ask our haulage partners to always contact our customers if delivery is going to be delayed , and they did on this occasion , and the driver simply called several times on the day of delivery because he would rather know where he was delivering than not , we would always encourage this because if the driver did not arrive , due to not being able to find the address , then we would also be crucified , it is hard to win sometimes - likewise , if a driver has an issue getting a consignment off the truck , then the majority of our customers don't mind helping if it assists in getting the consignment delivered - its a rare occurrence that the driver struggles in that regard , but i don't think most decent human beings would mind lending a helping hand , and also with guiding a driver out of a tight stop , its not going to ruin most peoples lives by helping somebody .
The complaint about where the pallet was delivered too is also unjustified , we feature clearly on our website that our freight partners ordinarily deliver to kerbside , this driver tried his best to get it as close as possible to where the customer wanted it , even though the pallet truck , in the customer's own words "did not fit along the path" , yet he is still criticised for trying his best , some people are very hard to please .
With regard to the quibble about the delivery cost then it actually cost us £57.91 to ship the pallet the 496 miles to KY13 0LA , that we charge £50.00 for , but we are not going to complain to the haulier , in fact we are going to contact them and ask them to pass on our thanks to the driver , for doing everything he could to get the delivery completed ,even though the customer isn't quite as grateful - they also failed to inform us of the severe access issues in to the site for a large vehicle , as they should have requested a 7.5 ton truck - which would have aided the off-load considerably , but that will no doubt be our fault as well with this little ray of sunshine . Your marble-mosaics.com team

The order procedure was painless and easy to organise. Delivery was exactly as planned.
Excellent service. Can’t rate them high enough.
There is one thing I would think would make all the difference. Recommend adhesive for the application. Could just be a tick box. What’s the application..... we recommend. Etc etc.

5 / 5

Good service, excellent quality and price!

5 / 5

Good service, good sample

5 / 5

I ordered couple of samples that arrived very fast (2 day) so was happy. It looks like I will be ordering my needs from them. So far so good :)

5 / 5

I have received this feedback without being in possession of the items ordered hence currently waiting for delivery! I cant really comment until the goods are delivered so this was sent out prematurely which is why I have given the 3 star rating thanks

3 / 5

Good price, good product good service

5 / 5

Friendly helpful advice from Ian.
Nothing was a bother , very enthusiastic and knowledgeable customer support . ordering discussed and confirmed. And goods arrived promptly and fabulously wrapped and secure .
Beautiful item I’m over the moon with my mini river stone rock basin . Thoroughly recommend this company pleasant, helpful prompt and perfect

5 / 5

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