Certificate

Awarded the eKomi Standard Seal of Approval!

Awarded the eKomi Standard Seal of Approval!

Louvretec Opening Roofs & Sun Louvres

Customer reviews - From Customers for Customers

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Positive: product is good quality.
Negative: can’t believe you don’t provide a turn key solution including electrical + plumbing (downpipe) work. I wanted an all up cost estimate but you can’t provide this. Then I as the customer need to organise other trades. Dark ages by Louvretec as to making saying yes to your quote easy, and buying the product easy.

We also had a few of other small issues;
- we were told instal couldn’t be til late September earliest by the guy doing our quote. That was fine. We were overseas in August. But then we got called in early August by the guy wanting to do the install now (when we were overseas).
Suggests not good internal comms.
- we got billed for completion before the job was complete.
- we got blamed by for delay in completion cause of bees on our property when the guys worked there on the day bees were there anyway, and the real reason for delay was the instal guys told us there was a fault in the aluminium fabrication for the job.

We just ignored this but you have now asked! Overall I think the level of professionalism/service was ordinary at best.

I’m not normally a complainer! The opposite.
Good communication
I was very happy with everything from the first phone call to David and every phone call in between. The two installers were very professional and had lovely manners. I would recommend Louvretec to everyone. Thanks Ngaire Bowman
PS I also loved the goody bag.
Quality of design service, installation and product were all very high. No complaints.
The only comment I would have would be about the forward warning of the install time. There was a long period of waiting which I understand, but we were then required to have other trades within quite short notice which is very difficult. So a bit of forward warning would be good.
Other than that the install ce were great, did a high quality install which we are very happy with. This is the reason we chose louvretec.
Fantastic product...
*** is worth his weight-in-gold.
His attention to detail is nothing but excellent re
installation and advice.
*****
*****
Excellent service

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