Certificate

Nothing

I think one of the only improvements would be some type of reissuing of the JR pass in case of losing it or some way to digitize it into a barcode to put it in your apple wallet. Other than that I will definitely be using JR pass again the next time I go to Japan.

Unfortunately we bought the Rail pass 3 weeks before our trip to *** and after collecting our passes on Monday 26/8/24 we were made aware of the approaching Typhoon. This meant that all *** services were stopped from Kyoto to Hiroshima and to Tokyo. We were therefore only able to use the pass for 3 short journeys for 2 days until 28/8. Is there any way to get a partial refund?
Regards,
***

Excellent railroad pass
Efficient, good value, outstanding choices of transportation

The service was great and your employees were always professional and courteous.

Delivery was fast and no issues with the instructions. This may not be your fault specifically but the JR Pass itself stopped working in the ticket machines after the first two weeks (had a 21 day pass) so it was a bit of a hassle having to show the gate officer every time. Also would be great to have options for even longer JR Pass times.

Great service no complaints.

Using the JR system for the first time as a foreigner can be challenging. The process of inserting both tickets (fare ticket and pass) together at each gate is not intuitive. Additionally, after frequent use between major cities, I found it not to be cost-effective compared to standard fares. I also experienced queues and technical issues, such as the JR pass being rejected by the machine when transferring from JR West to JR East at Tokyo Station, requiring a visit to the counter to resolve the problem. Overall, I found the JR pass to be less convenient and more expensive than expected for daily use.

Very useful but expensive, we paied more than single tickets

Everything went smoothly and without problems!