Certificate

I loved using the JRpass, for convience and being able to use the shinkansen trains. In the country i live in we have only 2 trains , nowhere near where i live. It was a new experience for me and my sister. My left her ticket in the machine a few hours later we realized it was gone. We went back to the station but no ticket. Had we had an app on our phones or a way of getting a replacement it would have made a huge difference. We were exhausted getting to Japan,, using the trains for the first time was daunting. We could not do some of the things we planned because of the expense of covering my sisters train fare .

Ordering and using the JR pass was very easy. We ordered it from the UK and activated it at the JR office in Haneda airport. When we activated it we also requested seat reservations for all our major journeys.

We found the pass very easy to use but it worked out far more expensive than if we had paid for the journeys individually. I would also have liked to be able to reserve the seats in advance from the UK.

Although we liked the convenience, it was very expensive so I would recommend people calculate the cost of the individual journeys before buying a pass.

Staff in stations were very helpful when trying to get pass and book seat reservations.

None at the moment. Found all the information that I was looking for.

It’s a bit old fashioned to receive a voucher from fedex that you must personally exchange for the real ticket at the airport.
Why don’t we receive a QR code immediately after payment which could be exchanged for the real ticket? Or even better use the QR code directly?
Otherwise I have to say the trains are punctual, cozy and comfortable. I love the big space for my legs and baggage.

JRPass is great!

Great value pass

Online purchase very easy, no confusion. Recommend for the convience of use.

JR is great help for travelling in Japan !

Excellent, cost effective way of visiting Japan especially if you intend to travel long distances. Highly recommended.