Certificate

Everything perfect ! tis

japan rail pass should come as E ticket and guest come and exchange on the counter

ジャパンレールパスはEチケットとして来て、ゲストがカウンターで交換してください

From beginning to end, I felt well informed, supported, and found excellent value in the 7-day national JR Pass. 10/10 would recommend, it’s truly like traveling with a super power!

I'm an engineer so riding the shinkansen was a treat all on its own for me. Amazing technical experience...

Everything was great except for the price. The amount of travel we did just barely exceeded the cost of the pass when added all up. So we did ok. The passes are just much more expensive than in the past. On the Shinkansen, your big checked suitcases will fit on the overhead no problem. That was a detail we didn't know until we were on our first train. No need for the "luggage seats" unless you have over-size stuff. Don't be afraid to take the non-reserved shinkansen unless you're there during one of "those" times. I always talked to a shinkansen ticket agent in one of the major train stations for reserved seats, but there are ways to do it on your phone.

All is good.

Picking up pass was tricky, the instructions for pickup were not clear , I hated using pass for longer journeys because we could not use the ticket machine we our pass , we had to line up and most times , we would be told to go to ticket machines.
It was good value, but confusing and time consuming.
Need more instructions in English.

It was very easy to order the pass from the UK in advance of my trip. When exchanging the voucher for the pass upon arrival, the staff were very helpful. There was a bit of confusion going through the ticket barrier as I was asked by staff to put both my pass and seat reservation ticket through at the same time. This never worked so in the end I stopped putting the seat reservation ticket through and had no further problems.
I will definitely use a rail pass if and when I return to Japan and have no hesitation in recommending it to others

I recommend this product to travelers who aren’t familiar with the JR Terminal and fares. It’s easy to use and activate. Every time i come to Japan, i personally use it. It could be a little pricey, but it makes a “difficult process” less difficult. You have infinite uses while it’s active, and you can just head to unreserved seat with just the JR pass alone. The pass acts as the fare ticket, and it has infinite uses within the time period you have it active. I wish they had one for Gran Class, but Green Glass is just as good.

I was again very happy eith the service and convenience I received from JR Pass and staff. Thank you.

i always have the jr pass when travelling to japan!