Certificate

In this day and age it does seem unusual that the booking process sent a physical voucher in the mail that I then had to take into the shop to obtain physical tickets.
Being advised that I could not replace the tickets if I lost the JR pass also seems unusual in this day and age.
However, the customer service shop at Shinjuku was very helpful in making the bookings and printing the tickets.
The bullet trains themselves are fantastic. Always on time, fast and clean and tidy.
The guidance about what to do with large luggage could possibly be clearer, i.e. do I have to book and if so how?
I'm still undecided about whether I think the train was good value or not. Ultimately it was about the same cost as booking individual tickets but the pass did provide some cover in case we missed trips etc and we were able to use it a couple of times within a city (Miyajima ferry and one Tokyo train from memory).

I love the freedom of the JR Rail Pass. My only complaint is that the JR Pass is a paper card. I was always a little anxious that it would get blown away or dropped and fall in a crack, especially since it was not replaceable. I wish that it could be added to phone like Suica Card or a QR code. Love the Suica Card!!!!

Everything was good and efficient.

The system of applying online and having a voucher delivered by international courier which is then redeemed on arrival in Japan feels a little odd and archaic. Other than that we found the JR Pass experience was very good.

Thanks

The only thing I would try to improve is to be able to make reservations directly online, instead of having to go to the JR Travel offices, which is not so convenient.

I highly recomend JRPass. The people that helped us were knowledgeable and professional, helped us get our rail pass, our pocket Wifi and quickly got us on the right train to get to our destination as soon a we got to Japan. Thank you for the service you provided. It was appreciated very much.

Great experience using JR pass / worked so well they arrived quickly ready for our trip - they are super easy to use and work out - we used the JR service centre in shinjuku which was convenient and the staff were super helpful and then just booked further trains as we went along - highly recommended

I got great support at all Stage from purchasing, exchanging e-tickets and usage. All was perfect and very profesional. It could be just cheaper, definiately pass is too expensive considering its covering not all communication means. With current pricing and see how many travel option is aviliable in Japan I would rather take a risk not buying it next time.

The rail pass was delivered quickly and was super helpful for my travels around Japan! No improvements needed!

As always, the JR Rail Pass is the most important thing to buy before traveling to Japan. I also always recommend purchasing the Green Car pass as it adds to the usefulness of the pass 100%!