Everyone was so helpful! Well worth the money!

It would be great to have the option of a 10 day JR pass (not only a 7 or 14 days). Otherwise all went really well and it was a great experience. A must when travelling to and around Japan.

Perfect! This was the best way to travel through Japan

First-class excellent train service!! This is my 4th time in Japan and my 4th experience with the Japan Rail Pass!!!
Loved it!!

Keep up the good work.

I think the JR Rail Pass was worth every penny. It was a terrific experience and was so easy to use. My only guidance is it would be nice to be able to book seats prior to coming to Japan.

Very good agent to help us with the JR rail pass. It was easy to hit the ground running (railing).

EXCELLENT ALTERNATIVE TO INCREASE TOURIST VISISTS TO THIS WONDERFUL COUNTRY. WITHOUT IT, IT WOULD BE VERY EXPENSIVE TO TRAVEL JAPAN AS A TOURIST. THANKS FOR OFFERING THIS

We studied this very hard before travelling from the U.S. to Japan, and purchased the JR Pass to allow us to take a fast train to Kyoto from Tokyo. The site promised a trip of less than 3 hours but when we arrived the JR Pass redemption office told us our trip would take 5 hours. This was not possible with our schedule so we had to request a refund and purchase a higher price ticket on the spot. I received a refund but my daughter encountered a refusal and now has to try to resolve this from back at home. We are very dissatisfied.

We enjoyed the ease of not having to calculate the cost of each leg of our journey. We also liked having the secure feeling of having a valid ticket on us at all times.

We chose to always book tickets at a JR Office. We did not find the machines in the train stations to be clear enough for us. We tried booking ourselves several times but never managed to find the correct name of the train (we used the NaviTime App) or being able to book with the Pass. This was particularly inconvenient when trying to book seats on the Narita express, the only train on our journey which didn’t have non-reserved seats - which seemed strange for such a needed and popular Modena of transportation to the airport. Or we just didn’t read up on it good enough, or this could have been advertised better in advance.