Certificate

Easy to oreer on-line; speedy delivery and worked without a hitch.

better english to comunícate in train travel, and matters related. Is very difficult to ask about issues and matters related in áreas far from big cities. Even at tourist destinations, people from JR don’t speak english. Área to improve communication skills, is in first place, are counters near ticket gates, and tickets counters.

Extend the pass valid period from 3 weeks, to 4

But, overall, I had a pleasant experience!!!

Everything was pertect, worked as it is supposed to, but the not having an electronic ticket (having to sorry about losing the ticket) and not being able to voin tickets online drop the rating from 5 to four stars. It is alrwady 2025!

It was very helpfull because we make many travels with train to visit the turistic objectives.

The overall experience was extremely satisfying.
The customer ticketing office specifically for non Japanese residents in Kyoto was excellent. If this could be repeated across all major stations, the experience for all would be enhanced.
The fact that the trains were always on time, was great. Please keep this up.

I really found it amazing the past and also the service of the JR Staff in Japan. They are very helpful. I would definitely purchase it again. This is the second time I’ve purchased the JR pass as a tourist.

I was close to breaking even with the JR Green Pass. I'm still happy I bought the 14 day Green car pass; It gave me comfort knowing I could error during my trips and still make new reservations. The cars were immaculate as is all of Japan. I will visit again one day, and JR will help me see more of this beautiful nation.

Worked really well for us.

Thank you, the rail passes showed up in time and was easy to figure out how to get them validated at Tokyo station. About to buy 2 more tonight!

Everything worked extremely well. Thank you. I can think of no possible improvements.