Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

www.jrpass.com
The <b>Japan Rail Pass</b> is a rail ticket that gives you the flexibility to explore Japan through unlimited use of the entire Japan Rail network including the world famous bullet trains. <br><br> With our vibrant online community, dedicated expert support team and and class leading <b>price</b>, service and delivery speeds, the <b>Japan Rail Pass</b> can make your trip to Japan <b>simply sensational</b>.

Customer reviews - From Customers for Customers

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Honestly the experience was incredible. Your train system is incredible.
Very satisfied, would recommend. My only gripe is that I was unable to make online reservations for my JRPass through the reservation website, as I could not add it. This meant that I had to make reservations at the ticket machines, which is a lot of work.
The sim card instructions need improvement. I had to visit a counter to learn about the apn settings.
Great pass.
Clearer instructions on how to book Shinkansen & limit of 6 bucks o kings was not clearly indicated. We also had limits on which stations we could book which was inconvenient & confusing
Travel made easy!
While travelling around Japan we found the JR Pass very useful and advantageous. However there are 2 things that would make retrieving and using the JR Pass absolutely flawless from a practical point of view.
First, the procedure of getting the JR Pass could be easier and more straightforward. Ordering it before arriving in Japan seems to be impractical and useless, not mentioning the extra costs of shipping the voucher. Why not to do it digitally? Or directly after arriving in Japan using your passport proving that you are a temporary visitor?
Secondly, and more importantly, the paper form of the Pass proved to be rather impractical. The magnetic strip repeatedly occurred faulty when scanned, and after using the Pass for 3 weeks the paper got a bit bent and damaged. A plastic card with a chip, or a digital version uploaded into a smartphone would be ideal.
Overall we were satisfied with buying the JR Pass, It served very well for our purposes. Just a little change in those practical aspects would make the whole experience perfect.
The station staff were amazing in guiding us to the correct track.
The trains were clean and comfortable and on time.
I found the passes we bought very convenient and a very good value. . The only feedback I might convey is that for the one week JR pass we were unaware that we could use the ticket entry and this we were limited to using gates that had a service window. Then when we used the Kansas WIDE pass for the second week, because we had read information about the regional passes also giving access to the busses and subways, we were surprised to learn that this particular JR pass did not include those. Perhaps more vivid clarification could be enhanced regarding what each pass offers. I did go back into the website and saw that the pass didn’t include it but elsewhere there is communication that regional passes include other forms of transportation besides JR lines. Thank you. I would use both passes again and will always advise others to do the same.
Efficient, comfortable,extremely clean and staff extremely helpful

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