Certificate

This was such a great investment. It paid for itself in a few days. (We bought the 14 day pass.) It was easy to purchase and the rules were very clear. We contacted customer service upon receiving it and they emailed us back immediately. Great service, I would definitely recommend it.

Everything was great. It was super easy to get the pass shipped to US. Super easy to get it activated. No problems using it to set up reservations or get thru gates to buses/boats/trains.I was even able to use it for things I didn't anticipate. Everything was great. It would have been nice to use on all trains but I completely understand why it wasn't. Didn't really matter since JR trains were always available for what I needed. I was very glad I had it. I saved a lot of time and money because I had it. I would recommend to anyone who knows they will be doing a fair amount of travel in a short period of time.

The people working in the ticket kiosks are not the friendliest and most helpful that we ran into in Japan’s customer service department.

THE BEST WAY TO TRAVEL IN JAPAN.

My experience with JRPass was great, easy to get it despite a long line at the first day and very easy to use it. I strongly recommend it.

Easy to use. We had a problem getting resereved seats on the Shinkansen. The agent at Nirta airport reservations desk did not seem to want to give us green car seats we paid for. Saying the car was full. When we pushed back saying we wanted a refund of the upgrade to green car, only then, did he begrudgingly gave us our seats. Continuing to give us indications the car was full. THE CAR MAY HAVE HAD ANOTHER 10 PEOPLE IN IT! This was our only problem. We where a party of 3.
Allowing automated online seat reservations would make things a lot easier. We would’ve not had to wait in line for over a half hour (it was a short line too) after a 11 hour flight.

quick, reliable and useful advice and information included

Excellent service!

This pass saved me a lot of money and allowed me to take a chance on travelling to prefectures I didn't think we could squeeze into our itineraries. Being that this was my first time to Japan, it put me at ease that I could depend on it lessening the expense on my travels and constant train transfers. The only suggestion I would make, if any, is because I needed it so often and I was afraid I would lose it, I wish it was more compact, like the size of an *** card so that I can keep it all in one place and not have to check my pockets constantly to make sure it was still in there.

excellent value for money. but improvement can be made by able to book online the train services or self services kiosk instead having to wait on long queues waiting to be served.