Certificate

The JR Pass was the key to an unforgettable family adventure in Japan. In two weeks we covered over 2500 kms in the extremely comfortable and wholly reliable shinkansen bullet trains. Additionally our passes allowed us to use many local and regional trains, as well as some buses and even ferries. Incredible value, wonderfully efficient service.Every train left at EXACTLY the advertised time, to the minute. Staff were helpful, and every single station has a lift, if you are carrying heavy luggage or are using a stroller or wheelchair.

The only issue was I had not read the instructions clearly that there were only some nominated places in which to convert the voucher to tickets (I needed to make an unexpected 3 hour journey to Osaka to complete the transaction). This was my issue as I had opportunities in Odawara and Nagoya to complete this. The transaction in Osaka was no problem at all.

Everything was fast and efficient from the exchange of paperwork for the actual pass all the way through all the transportation we took.
The only improvement I would suggest is a way that if you lose your pass that you don’t have to buy another pass. That there could be a way to prove you purchased it and get a replacement. We were lucky not to have lost ours, but the thought of losing it was very stressful since it was so small and we had so many other tickets and paperwork to carry around.

Make more offices where one can get the passes, for example at Kansai Airport, or the green windows at Osaka station

JR card is an excellent and flexible way to travel around Japan.

Pros

Loved the Bullet trains. So smooth, comfy , clean , fast and really well organized . Actually all the trains were. Had so much fun riding them and getting to see them pull up in the stations. But I’m a train nerd 🤓

Fast.. like bullet speed train fast shipping on the tickets

Timely

Smooth

Clean

Safe

Fun to ride on

Easy enough to find platforms once you know what to look for

Luggage storage for all shapes and sizes

Great leg room and love how far the seats reclined .. kinda easy to fall asleep and miss you stop on the bullet train lol

Con’s.

Switzerland made it very easy with just a one pass for all trains , buses , most cable cars and ferry’s. It was really confusing trying to see what pass was needed where and what we needed to reserve and some buses said online they accepted certain passes when they didn’t so a one pass for all would be a lot easier and many people would not get clogged up at the exit ticket slots.

Along with Switzerland they had a barcode you could scan on your phone that they sent you . No need to go into the ticket office and exchange tickets / reserve seats etc . This made travel alot easier and less chance of loosing your ticket. Espically since you don’t offer to replace a lost ticket and one is not trying to figure out what ticket to use when exiting which causes more block ups at the exit slots . Maybe have signs with the picture of the pass saying you need this pass to enter and exit here .

But now we now how it works it’s a phenomenal system
Like a well oiled machine and we look forward to next return trip to Japan and using the JR passes . Very professional and efficient company . Thank you

I don't have any major complaints. The JRPass did everything I needed it to do. Including how easy it was to get tickets for the shinkansen.

I would like there to be a way to get a replacement pass if someone were to lose their's. The JRPass is connected to one's passport. It shouldn't be hard to get a replacement if one is lost or destroyed.

It would be great if the JR Pass was all on your iPhone in an app, and seat reservations could be made on your iPhone app both before arriving Japan or while in country. The paper passes and paper seat reservation tickets, plus required JR office visits, is very antiquated and old school.

The whole experience was excellent for me and my wife and daughter - we used the JR pass from 6th of April till 12th Apr ie 7 full days did 9 train journeys both long and short and the Green Pass ( 1st Class ) was just Superb

JR Pass and the Shinkansen are an Experience which in my view is World Class and perhaps one of the Very Best in the World

we will come back to Japan and again use the Green Pass - pls allow *** ! for a payment off course

Japan was a model for how railt transportation should operate. My only concern is navigating my way through their massive train stations. Our Union Station here in Los Angeles is like a tool storage shed compared to stations like Shinjuku, Tokyo, Osaka, and Kyoto. Thank you JR Pass for a phenomenal experience riding your wonderful train system. ***