Smooth process. Tickets were delivered in one day. Information provided with ticket was clear and very helpful to understand how the railpass can be used.

Great service in Heneda where we arribmved and from there off at all JR stations. The Shinkasen was very handy in exploring Japan but aldo regional lines very easy en grwat comfort outside the busy hours. Ill always buys these passes if I visit Japan in future. Keep up tge excellent work.

Maybe if Jrpass could cover bus and metro in city arras it Would be more easyer for travelers.

Very good

***

Thank You, everyone was very polite and helpful

It was an amazing and wonderful experience. Not once, in my entire trip, I found it hard or inconvenient to use the rail pass. The instructions were easy, ticket checkers were so polite & humble and the whole trip was made easy because of this JR pass. I highly recommend it to every non-Japanese to go through this experience. Hats off to you! You definitely put Japan and the Japanese people in the forefront of hospitality and hosting nations! I have travelled wide and all over but no other country compares to you!! Way to go. Please never compromise on anything from your process! Bravo👏👏👏 My turn to say thank you very much.

My wife and I spent 2 weeks in japan, and 7 of those days included travelling from Tokyo to Kyoto, Osaka, Hiroshima, and Miyajima island (and back to Tokyo).
The JR pass made travelling across the country so easy and simple! It was well worth the cost, and it was nice to use on JR lines in the cities when we could.

It's perfect! No need for improvement

Few applicable shinkansen departures.

Most helpful to have this pass with travel in Japan. Very easy to get around and worked well.