Certificate

We enjoyed using the pass on each of the days it was valid. It seems like good value. We would recommend it to other travellers.
At first we were unclear about whether the pass would be mailed to us or a voucher emailed to us. When the voucher arrived in my inbox, it wasn't clear if we could show the email/voucher to obtain the pass or if we needed to print the voucher. We printed it just in case. These instances when we were not really sure if we're understanding things correctly just added to travel stress. It would be great to have clarity from the beginning.

I found it to be an easy to use

Our JR West Pass was of great convenience and unlike its country-wide alternatives, it actually pays off already if you use it for a few city-visits.
Purchasing and issuance were both smooth, highly recommended.

Service was excellent, no issues ar all.

Would be nice to have catering facilities for drinks and snacks on board.

We travelled long distance and it would have been nice to get refreshments.

In the UK they have catering cars or someone who comes through the carraiges with tea and coffee

JR pass was definitely all worth of yen money. We went anywhere in Tokyo. So proud to ride anywhere! I would buy it again when o return back to Japan in my next trip.

Love you Japan!❤️

I have been to Japan multiple times, always used the JR Rail pass. Easy to use. Never had an issue with it. I also like that it can be used on certain buses. I will continue to use it when I travel back and around Japan. Domo, Arigato.

very easy process and offers GREAT savings. we do it every time we go to Japan

Overall it’s a very good system and all the JR personnel are very knowledgeable and kind.

It would be helpful to show tourists a map of what area/region the rail pass covers. Thank you for being so courteous, patient and kind to us during our vacation to Japan. Your people and country are so wonderful!