Certificate

the promotion told me that includes the fastest train , i ended with hakari?? kind of slower. anyways, overall is was a fun experienced.

Overall we found the experience of train travel in Japan to be very pleasant. It would have been helpful to have had a better description of the location of the ticket offices in order to make the seat reservations.
Eventually, we figured it our but it took asking for directions from several people

The ordering process was simple. Picking up and using the JR pass was easy and very beneficial for our trip.

Was a very efficient system with professional staff to help guide you

I love using Railpass, and the Shinkansen are miraculous. I recommend to everyone I speak to, regrding the convenience of using a pass, over buying tickets. That being said, there are some improvements which could be made
1. Have the pass on a phone app, like Suica
2. Enable making reservations on line
3. Make it easier to get wireless internet access on the trains. I actually never succeeded in doing it.

All in all, though, it's a terrific service. Thank you.

There are things I love about JR Pass, and somethings I absolutely didn't love at all. The speed and efficiency are amazing. Acquiring long distance or intercity tickets is not an easy or efficient process. There's a bit of a language barrier which is understandable, but there's by no means an easy self serve option without being fluent in Japanese and proficient in the line guides. And no offense but I didn't come on vacation to memorize an entire rail system, and at times it felt like I had too. BUT it was very pleasant and stress free once you acquired tickets and memorized the routes you needed to go. The only annoyance I had was riding long distance and multiple one city/township stops for 1 to 2 minutes. This was a bit of an irritation. Overall very superior customer service and diligence on the individuals working..

We really enjoyed having the pass and were able to travel long distances easily. A couple of points negative and positive. Negative first, we assumed the JR Pass would have been more like a Credit/Debit card, tap and pass, having 2 tickets each on alot of trains and being told if the paper pass became damaged or eaten by the ticket machine it would not be replaced, meant a loss of a piece of paper worth upto £*** (£*** for two of us). Why could we not have the pass in our Google Wallet and the ticket for the special trains also,safer for all, The one really big positive, the staff at stations etc so helpful it made us so comfortable, thank you. We had a really enjoyable trip, shame about the technology. Would highly recommend to other travellers, thank you.

Great customer service, beautiful trains, clean and well stocked stations

Trains were very helpful and arrived on time. However some subway lines and all buses were not accessible with the rail pass. Some documentation I found did say that buses were included however.
Otherwise the rail pass was ideal, perhaps turn it into an actual pass instead of a piece of paper, won't damage as easily

It all went extremely smoothly except for one transfer in Shinjuku. The ticket only allowed for 5 minutes to get from one train to another. And we missed our connection. At first the girl serving was not going to issue a new Green Car as we had missed our train. When we explained 5 minutes was not enough she denied that they would have issued such tickets. However we had a printout that proved it. Secondly on trains with no luggage facilities except for the overhead racks, apparently you are not allowed to use this space unless you book the very last seats. Once again this was not explained. However as she was booking ticket a month in advance, she might have though we has cases. But over all, everyone was very helpful and made our trip great. Will use the passes again.