Certificate

Was great. The customer support was excellent and they went out of their way to help.

Excellent trains, excellent staff
What more can I say?
Ichi ban desu ne!

As good as I expected. Handy for travel between distant destinations.
In a more general sense my visit to Japan was an opportunity to explore culture that I'd only seen from afar. My primary exposure to Japan is via anime and thus I would imagine that shaping tours, and in consequence travel arrangements in a way that engages with that could prove engaging. Societal recognitions of that particular form of cultural propagation will ultimately inform JR of what works, and where to shape future attention.
While in Japan, my focus was on authenticity.

I hope that helps.

***

Trains in Japan are amazing and this is a great way to access them -
Clean comfy and on time. Very quick. The cost has increased recently but they offer a Calculator to ensure it is value for you. We booked some (for longer trips) but often just got on the unreserved carriages and always found seats with ease. Brilliant.

I like that I can book tickets at a kiosk and not have to wait in line. My only issue is not being able to book online. I thought I had bought our pass from a jr site but apparently it wasn’t so I’m not allowed to do online booking. I don’t understand why I can just enter my pass number and reserve but other than that it’s easy. I also would like to be able to reserve multiple trains without having to re enter my info after every reservation.

The JR pass should cover all.the local transport ,metro line that will help a lot to tourists.

In addition the JR pass should provide gift vouchers like if the customer have a JR pass and do some specific shopping's are eligible for discount in these shops.

The JR pass should be free of tax for international tourists

The JRpass for Hokkaido was well documented and easy to use, we were able to travel extensively throughout Hokkaido by JRtrain and even used the JRbus in the Sapporo area. It really was a great deal!

Everything worked well. Very good service.

Overpriced and you still need to visit jr office/machine to reserve seats so does not really improve convenience.

Would not recommend
7 days should be 7 days, not six

Staff in jr offices were great & helpful.

Very easy to use. Too bad there isnt an app to use to make shinkansen reservation with the pass instead of going to the tourist desks. But overall really nice experience. Extremely convenient