Certificate

The JR Pass was a great choice for my wife and I as we choice to visit many locations during the visit. The pass made it very easy!

the customer support at the staions in tokyo for seat reservations was very good, the seat reservations at the machines are a little complicated.
all in all, the jrpass was a very good experience.

The JR pass was excellent and the meet and greet process at the airport was seamless and easy to use. The staff were incredibly helpful and I was able to book shinkansen tickets within minutes, which was great after a 12 hr flight. I highly recommend the JR pass and the meet and greet service for those traveling to Japan for the first time.

All good

Not much you could improve on I will recommend to other people who are planning on visiting Japan

We very much enjoyed our experience, riding JR Shinkansen. Overall, we enjoyed the green car experience and efficiency of the system. My one suggestion would be to allow pass users to have more options on reserving seats. The system for users was not always the easiest to use with having to enter passport information on the screen, when traveling in a group of four. Sometimes we had trouble getting the most efficient connection when reserving our seats. I love riding on the Japanese trains!

The JR Pass made our Japan experience absolutely perfect. Ordering through JRPass.com was easy, fast, and reliable. All information was clear, and the entire process — from purchase to activation in Japan — went smoothly.

With the JR Pass, we could travel flexibly, reach many destinations effortlessly, and never worry about individual tickets. It made our trip much more relaxed.

Thank you — highly recommended.

I really enjoyed the ease of using the rail pass for our recent trip to Japan. The train system is great and having the rail pass made getting around easy.

The only issue I had, and this was my own fault, was not knowing that the pass was only good for the slower Shinkansen trains and that the was an additional fee to use the more direct train service. It would have been nice to be able to purchase a pass that would cover all of the Shinkansen trains, even if that pass was a bit more expensive.

Service was excellent and the value for money was top notch for the north kyushu 3 day pass.

It was my first time to order JR pass from you, because you can send it to an address in Japan directly, instead of my home address in the US. I did not have enough time to get JR pass here, but I was intended to use it one week after my arrival. I was able to use with no trouble. So, I appreciate it very much, and I already told my friend about your service.