Certificate

Easy to order, and literally delivered from the opposite side of the world within a few days. Fast and easy.

The JR pass was worth every cent. Very easy to use and collect from JR station office upon arrival. All staff were also very helpful in booking Shinkansen anywhere, although non reserved cars always had seats.

We used the JR pass for our 3 week trip in Japan. We received the voucher by UPS a few days after the on-line order. Redemption at Narita airport was quick and easy. There are JR offices at all the stations that we visited and it was easy to make seat reservation. The staff were very knowledgeable and explained our train options. We were able to use the pass not only for intercity travel but many local buses as well. To me, the ease of use, breath of coverage and free seat reservations makes it a worthwhile purchase, even at the new higher price.

Can i suggest that if 2 or 3 or 4 or 5 people purchase the pass, they get some sort of discount. My reason is that my partner and I purchased two 14 day passes. Approx $1600 once delivered to my address. Whilst this is not a bad deal if use train a lot, we unfortunately got sick for a couple of days each. this limited our use somewhat. If we had some sort of discount for additional purchases it would make a not bad deal even better.
By no means is this a criticism of the trains and passes/service, it actually worked very well. It just could be a bit better/cheaper if there are multiple purchases/group. You can't help if you get sick and can't use it for what you wanted to.

Regards.

Some station officers were not familiar with the Japan Rail Pass. We bought "Green car pass," but often we got an ordinary reserved seat.

The JR Pass was extremely useful and convenient during my trip to Japan. The ordering procedure was simple and easy to understand, and I was satisfied with how smooth the process was from purchase to use.

Customer support and the overall service were reliable, and having the pass gave me peace of mind while traveling. It made getting around Japan much easier, especially when using the Shinkansen and JR lines between cities. I did not have to worry about purchasing separate tickets for every ride, which saved time and made the trip less stressful.

Overall, I was very satisfied with my experience and would definitely recommend the JR Pass to anyone visiting Japan, especially if they plan to travel to multiple cities. It made my trip more convenient, efficient, and enjoyable.

Easy to use and convenient with lots of route options.

I was very impressed with JR and the Green Pass, I would absolutely recommend it for others. The JR staff were extremely helpful, and it was very easy to get the trains we needed. The Shinkansen was absolutely worth it, I wish we had shinkansen in the US. We were delighted with our vacation, thank you very much!
日本が大好きでした！
電車は最高だ！

It was unclear if we could exchange the voucher for the pass and have it activate 2 days in the future and create reservations for the future activity during the early period.

The JR pass worked really well and good support was available when needed,. Would recommend it to any visitor travelling around Japan.