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Using the pass is quick and convenient, but making an online reservation is very frustrating and the instructions are either too detailed, confusing or not enough instructions are provided. Not user friendly. If it was easier to use, you wouldn't see so many foreign tourists getting counter. The LAST thing tourists want to do is stand in a help line for over a hour. If the website was user friendly, the line would be shorter.

simply excellent

Would definitely recommend. Making all bookings when picking up passes made things so easy.

Purchased at the Kansai international airport JR office. Attendant was helpful and communicated clearly. The pass allowed easy travel along the excellent JR network. Met all of our needs during the stay. Would purchase again when next in the region.

The pass worked so well. Did not have any issues at all

I used the Japan Rail Pass during my trip to Japan, and it was a great experience! Traveling between Tokyo, Kyoto, Osaka, Hiroshima, and other destinations was convenient, comfortable, and incredibly efficient.

The Shinkansen trains were punctual, clean, and well-organized, making every journey enjoyable. The JR Pass gave me the flexibility to explore different cities and make the most of my time in Japan.

Although the pass requires some planning to ensure it is worth the cost, I found it very convenient for my itinerary.

Japan’s railway system is truly impressive, and traveling by train was an unforgettable part of my adventure. Highly recommended for anyone planning to visit multiple cities! 🇯🇵💜

If we repeated customers, maybe some sort of discount or incentive

Seamless purchase, redeeming the pass was more or less perfect.

Overall service was good. Would be better if the grass and t

Complex to obtain from machines. Very nice JR lady helped. Easy to use. Easy to make reservation