Certificate

The jr rail pass worked as advertised and it was very easy to use

Website is not always clear but once you know how it works the JR pass is great

Overall, the experience was great. My friends and I had issues with our passes not working at times which was inconvenient (since we had to go to the ticket counter to be let through), but the convenience of the pass itself made up for that. Will definitely use it again for short term visits to Japan.

All good. Clear, easy instructions to make JR pass booking on-line. Prompt delivery of train tickets 👍

Awesome transportation, great deal for rail pass.

The JRpass is very handy. Unfortunately it's expensive - unless you plan on traveling long distances and/or visiting many locations during the duration of the pass, it may not work out financially. We used the pass for lots of small train rides especially in Tokyo. Use the online calculator to see if it makes financial sense for you. And don't forget to factor in the convenience. Making reservations is recommended. We usually make reservations for the next leg of our trip as we arrive at a new city. This way we can enjoy the city knowing that our ride out of town is already reserved. The people at the JR offices are very friendly and helpful. Only at one station did we have to wait more than a few minutes. Train stations are often massive and it can be confusing. Luckily every train route is color coded and train stops are also numbered. This makes it easy to know the direction of travel and the number of stops (much easier than remembering the names of stations). Remember that trains tend to run on-time so don't be late for those reserved seats. For unreserved travel, if you miss a train, chances are the next train is just a few minutes away. Overall the Japanese train system is a marvel of convenience, efficiency and comfort. Even if you don't use the JRpass, you'll enjoy the ride.

I would suggest providing an introduction pamphlet indicating which trains, whether express lines or shinkansens, require reserved seats so JR Pass holders don't run into surprises when trying to use a train.

Rapid shipment of the pass paperwork ,conversion to passes was easy too! Definitely saved time and money by having the passes.

Product was well worth it and suited to our journey. Minor issues were that it would have been better if reservations could be made online. This is only available if tickets purchased through official website. It would have been worth paying extra for this capability. Secondly the pass is not physically robust and after 21 days it became very worn to the extent it no longer went through station machines and we needed to seek staff assistance all of the time. Not major issues and we would use again.

The service was superb! We used the JR pass to travel throughout Japan, and we were not disappointed