Certificate

Excellent service, no suggestions for change

I booked through Klook for 21 days JR pass and 7 days JR pass from jrpass.com for our extension of stay. As it was a last minute purchase, I couldn’t get an earlier start date of the pass from Klook but was glad we could get it from jrpass.com. We would definitely recommend it to others as it’s easy to get it online and fast delivery.

Very easy to use and great value for money

You guys well. And it was easy to use. Can't wait to use it again when I'm back in japan

We signed up for the meet and greet but no one was there to meet us so never got a chance to use that service. Btw how do I get a refund for that service? I did receive an email stating she was waiting for me but no one was there. Also not having good wifi upon debarking from airline i never got or saw such email till hours later not a good system since wifi is so sketchy at airport which you need to sign in anyway in order to join.

Online Shinkansen reservations would be easier than having to book in person and find a JR office to do this. Thank you for considering this in the future.

The ordering process was quite easy and user friendly. This was my first experience with Japan Rail Pass. I am impressed with the efficiency of the trains, personnel and overall experience. Everyone was courteous and helpful making our visit to Japan a wonderful experience. Trains ran on time, cars were clean and comfortable. We never worried about whether or not we would arrive on time. Ride was very smooth and quiet while moving at tremendous speeds.

The ticket was very easy to use and there ware enough free non-reserved seats in Shinkansen trains as well. The only problem was in the beginning to find out/ understand that the Shinkasen connections to Hiroshima direction should be started in Osaka, not from Kyoto as we tried. So later we made a trip from Okayama to Tsuruga (-> Kanazawa) by separating it to two parts, first using Shinkasen to Osaka and then using Thunderbird from Osaka to Tsuruga. Learning by doing :)

The JR pass is an excellent way to travel within Japan. It’s easy to purchase online and very easy to exchange the rail voucher for the rail pass once you arrive in Japan. It is a convenient and efficient way travel between Japanese cities and it’s often excepted on local transport as well.

The process is smooth and easy. The staff at every station were helpful. Definitely will recommend to others.