Certificate

The JR pass worked out great for our trip to Japan. We used it for the Narita Express, the Shinkensen from Tokyo to Kyoto, Nara, return from Kyoto.... it was worthwhile and the service desk was helpful in getting us reservations. One minor issue is if you are returning on a Sunday from Kyoto to Tokyo get your reservations early!

For my experience the jrp was very convenient and indispensable because I travel around many places and cities in a few days so it’s very excellent

It was just an excellent service, perfect for travelling around Japan.

Ridiculous not to be able to purchase single days, even if at a higher rate. Constant juggling of plans to fit in the " week" was a challenge. Even a 10 day pass option would help. Otherwise service, timings, ease of use, friendliness of all staff was excellent

The entire process from start to finish was perfect. Superb Japanese efficiency as always! I used the pass extensively and it worked extremely well. Two small changes: advise pass holders that you can access unreserved seating in coaches 1-4 (Hikari) or stand if the train is full (Public holiday so I stood on the Hayabusa between Morioka and Ueno - easy!). Also, promote link to your JR hotels on Yamanote line more clearly.....

Excellent Experience, Excellent Service...
I don't think it can be improved any further, but knowing Japanese expertise and dedication it will be a notch more than what we experienced…
Thanks

Would be nice to have a JR Rail + version where all public transport is included (subways and buses)

The experience of the trains on the JR line was amazing--miraculous when compared to Amtrac! The main train stations in Tokyo and Kyoto were swirls of travelers, but the signs in English directing you to the proper platform were always there if you looked for them, and the trains run with precision. Only slight annoyance were the long lines for scheduling travel on the Green Cars (reserved)-- but the service people at the desk were intelligent, had good command of English and were most helpful.

The process was super smooth and easy to follow! All paperwork was delivered in a timely manner, with detailed instructions on how to activate the rail pass once in Japan. I will definitely be buying another rail pass for my next trip to Japan.

The works need speak English