Certificate

Travelling with JR Pass was very convenient and Japan is amazinng country.
We would only appreciate the possibility of online reservation system.

A bit of advice on how to get around Tokyo rail system.

Very smooth to use the JR pass for the first week, but after that the regular usage resulted in it stopping from scanning correctly for everyone in our group and we had to go to the manned booths to be let through / use the intercomm every time.
For a 2 week holiday this was a bit of a pain, especially when there's queues at the booth, I can't imagine the annoyance for a longer trip.
Please allow the passes to be replaced when they stop scanning, or move onto a contactless card approach rather than magnetic paper ticket

It is really easy to travel around Japan, use the pass and the staff that work in the JR center in Tokyo station is very helpful. The only thing I have to say it would be better more information about how easy it is to travel by train in Japan before we buy the pass. Only when we got to the JR center we understood how simple it would be to travel around. Great experience and sure to return and buy another JR pass.

Having the JR pass made life much easier. I would like to see a comprehensive pass for all transportation for travelers!

It was very simple to set up and use. Your staff was very kind and patient with me. Setting up reservations and simply using the pass was a breeze. I'm so glad I got this pass for my trip. It made things so much quicker and easier to use and navigate. Plus the variety it encompassed was fantastic. I would recommend anyone travelling through Japan to get a JR pass, especially someone doing as much travelling across it as I did.

Great value. Will use it again next trip

Very efficient system and good value for the price.

Great value for the price! We really enjoyed the flexibility of the pass!!

All was perfect!