Certificate

Japan Railways provided an outstanding travel experience throughout our trip. The trains were clean, punctual, and exceptionally well organized. The signage and directions were clear and easy to follow, making it simple to navigate even as first-time visitors to Japan.

The level of customer service was excellent. Staff members were professional, courteous, and always willing to assist when needed. Every train departed and arrived on time, and the entire rail system operated with remarkable efficiency.

Overall, Japan Railways made traveling across Japan stress-free, convenient, and enjoyable. It is one of the best public transportation systems I have ever used, and I would highly recommend it to anyone visiting Japan.

Very easy to use and quick to arrive.

The receipt of the documents in the US was extremely quick. Exchanging at the JR Pass office was convenient. Reserving Shinkansen at the kiosk was okay but is quite time consuming with entering in passport information each time for departure and return tickets. It would be nice to be able to reserve tickets online. Created an online account but could not connect my jr pass to my account.

It would be great if you develop an e-jrpass instead of a physical one.

The JRPass was very convenient and saved me travel money.

No complaints here, worked perfectly the entire trip.

One thing to improve though would be to make it so you get a set amount of travel days to use whenever over a longer period. Like if you buy 14 days you get to use those days whenever you want over a 2 month period like the EU Interrail pass.

Customer service was excellent when we went to purchase individual seat tickets on the bullet train. I’ll be back to visit when the magrail is up and running 😊

Customer service in each station was very helpful, the reservations were nice, and we enjoyed riding all of the trains.

The pass worked very well during our journey. We can offer two suggestions:
1. The cards are paper, so they get damaged easily. Would be much more reliable if they were plastic like the Suica cards or barcode based. Our paper cards could not go thru the reader machines during the heavy rainfall in Hiroshima, as the got wet. We had no issues going through the gates as the personnel is wonderful and they check the cards and let you go through.
2. We were worried what would happen if the cards were further damaged or torn as the rains continued. We were told that we would need to pay again for the pass and our damaged cards could not be reprinted. This was not reassuring and very stressful, as we had 4 more days on our passes and they were not working reliably. Having a reprint option or a digital card will work great. We had a barcode based digital pass in Osaka, which worked really well with the non JR city transport systems with the barcode renewing periodically.

Excellent experience, we did the meet and greet and got most of our shinkansen tickets booked within 20minutes go for the first half of our trip. All the way to Ehime. As we were on a 3 week trip we worked out of the pass was worth it financially and we saved about £*** with the pass. The pass used to be much cheaper and the price would be the thing that would stop people buying it unless they are going to many places. So I would like to see a reduction in price or some more flexible options for the pass in terms of routes, length of validity and cost.