Certificate

Was very happy overall with the experience - easy to book, the pass came incredibly quickly and was easy to activate/use in Japan.

One thing that might be useful for customers is a bit of info on what to do when the pass isn't valid for travel, on things like the metro. Not necessarily in-depth info on lines, but more about how to get tickets and tips for travelling etc.

Great service. I left in the train and 12 mi. After I was told that they had it and I needed to lick I up.

Very useful tool! I tought it wouldn’t worth, but I saved more money that I it was in my plans.

The rail ticket experience was good. It would be better if we could get the voucher over email and then no paper copy would be needed. Also, I didn't think the process with the Ninja WiFi was very good. I didn't have time to go to the other terminal to pick it up. They didn't have one for me in the terminal I was in and I ended up having to find the store in Shinjuku to get it. I wasted a couple of days with that.

Highly recommend to everyone that wants to visit several cities en Japan. It’s easy to use, to activated and allows you to travel easily. All the people we encountered in the stations and asked for help were always nice and they helped us.
As said, if you’re traveling around Japan it’s a must!

we were so satisfied with our vacation in Japan using our JR pass. we were everywhere using our JR pass which was so convenient and easy to use.

The Jr pass was entirely worth it. During our 10 day stay we used the locals trains everyday and the bullet trains several times. The railway network is very comprehensive and, of course, super - efficient. As a side note - I forgot my phone in the Narita express and all it took was a phone call and i got it back in a couple of days.

The delivery of the rail pass was quite prompt and the website was quite clear in its explanation of how the rail pass can be used.

Perhaps it was my error, but I thought the pass could only be used for the shinkansen and not some of the local trains as well so maybe the website could be clearer on that. If it was, my apologies!

Amazing service. And it's always easy to get a ticket for the train from the counter.

I think JR pass is the best purchase you can make if you are planning to do long journeys in Japan , you might think it is a little by expensive but you will change your mind when you get in there . Very easy to use