www.jrpass.com customer reviews - Rating: 4.5 from 2153 customer reviews and experiences for jrpass.com

www.jrpass.com

The Japan Rail Pass is a rail ticket that gives you the flexibility to explore Japan through unlimited use of the entire Japan Rail network including the world famous bullet trains. With our vibrant online community, dedicated expert support team and and class leading price, service and delivery speeds, the Japan Rail Pass can make your trip to Japan simply sensational.

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www.jrpass.com

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Partner ID	ZWNEUEEZLE1APUK
Status	valid
Total Reviews	38314
Last Updated	2025-12-05T04:35:07+00:00 2025-12-05T04:35:07+00:00

Address	www.jrpass.com
Website	jrpass.com
Recommend

4.5 / 5

Total reviews: 38314

Calculated from 2153 customer reviews (last 12 months)

Positive 96.71%
Neutral 1.92%
Negative 1.37%

Total reviews: 38314

Calculated from 2153 customer reviews (last 12 months)

96.71%
1.92%
1.37%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Tickets were easy to purchase and received quickly. Redeeming tickets was easy. JR personnel were knowledgeable and provided outstanding assistance when planning travel. Having personnel speak to passengers while waiting in line was also a positive experience. Definitely would recommend using jr pass when traveling in Japan.

5 / 5

Very satisfied with the ordering procedure, receiving the passes and using them with no problems at all. I would highly recommend it for travelers to Japan.

5 / 5

1) Better communication on where you can activate the all rail pass
2) Easier access to station hours for foreigners.
3) Better explanation of reserved vs non reserved and that the all rail pass only covers non reserved. Also how one would get a reserved with the all rail pass

3 / 5

Everything excellent.
Arigato

5 / 5

It would be great to extend the services to cover local services and other that haven’t been included at the moment

5 / 5

Everything was fine. Extremely practical and convenient. It used to be cheaper though.

5 / 5

We have used the Japan Rail Pass several times over the years. Our most recent experience in November has again been very positive. In particular we liked the change in the ticket control, where now only the one railpass ticket is scanned (no more need to show the Pass, or even the passport). A big improvement!

5 / 5

excellent value

5 / 5

It was all very good. It would be helpful to have more flexibility in the number of days of travel.

5 / 5

All good with Jr pass.

5 / 5

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Awarded the eKomi Silver Seal of Approval!

Customer reviews - From Customers for Customers

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