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In general, the JR pass was very good! It was very cost effective, and it was very helpful even for the shorter train rides within cities where it was accepted.

Two things might make the JRPass better: 1- the voucher I purchased for the JRPass looked very different from the vouchers some of my travelling companions bought, and it was hard to understand why. This caused some stress during the trip, wondering if I had purchased the wrong thing, and that it might not be accepted when I arrived in Japan. 2- the fact that the JRPass is not replaceable if it was ever lost was stressful.

Ideal flexibility and ease of booking trips pre planned or last minute works perfectly

Thank you very much, *** was wonderful, beyond expectations. She helped us book all of our tickets for the trip when we arrived at the airport. Made the entire trip smooth and worry free.

JR Pass is the best way for a foreigner to get around eastern to southern western Japan (i.e., south and west of Tokyo).
The pass is good value if you intend to take the Shinkansen (aka the bullet train) between major Japan metro cities.

A few drawbacks include:
- you cannot lose your paper pass as they will not replace it. I saw this happen first hand when a lady lost her pass when the wind blew it out of her hand onto the train tracks and then away.
- it's not always clear for a foreigner when a train line is JR vs. other. sometimes metros / subways are actually JR lines and sometimes trains are non-JR. Google Maps is not always clear on this. Sometimes it's just experimentation.
- you must reserve seats on busy dates, times and lines, and you must do this in person in Japan in JR offices or ticket machines. you also must get your JR pass at a JR office in Japan.

Hopefully over time JR can become more comfortable with digital methods like apps and the Apple Wallet to reduce the dependency on physical passes. Most of the metros are using digital Suica cards now.

A bit expensive, but very useful!
Would also be nice if Nozomi also were available to use.

Japan Rail is simply wonderful! Tickets seem to be at a fair price and one has options to choose from.
The workers for JR have been extremely helpful and friendly. Very much enjoyed the experience with JR.

Everything made my first trip to Japan worry free.
We were able to get around to the three cities visited without any issues.

I'm from Brazil and would be great to eliminate the need to get paper voucher, by FEDEX, by offering a digital voucher to validate at any JR station in Japan.

So efficient and easy to navigate! Puts the US railways to shame.

Order easy. Arrived within 2 days. Exchanged easily at JR office. Pass worked well