Certificate

21 days being the max amount of time you can have it is weird and it should be more days.

It was very easy to use and good value

Overall good experience.
Would be nice to have an app to make reservations easier.

Xxxxxx

Good hassle-free service, can recommend. The info regarding excess baggage allowances was a bit confusing, but now figured it out having been there. Excess baggage (large suitcase) needs to be reserved and paid for if using areas behind rear carriage seats or designated area between carriages. However as long as you are able to lift standard/large cases onto overhead luggage racks in reserved carriages (surprisingly they will easily fit there) then no luggage reservation or extra payment needed.

Include local transport (metro and bus)
Please use better cards, as they tend to geet damaged very quickly
Please add an app which shows which sectors and regions are supported by JR

Easy to use and saves time as it is not necessary to purchase tickets. Shinkansen is quickly reserved at the ticket machine and super fast. I can definitely recommend the JR Rail Pass!

Excellent

The JR rail pass is a convenient, economical way to travel in Japan. A couple of things you might need to consider improving.
The flight from Sydney to Haneda lands after the JR ticking office closes in terminal 3. To convert your JR voucher to a rail ticket, you must go to terminal 2. You may consider extending the open time to allow passengers time to get their tickets.
The reserve seat ticket vending machines are very difficult to figure out. The signage and instructions need to be clearer for tourists. Thank you.

the experience was what I expected, reliable, comfortable, on time and clean.
Cost effective.