Certificate

Great service and a great pass to use on lots of different train options. Green car is definitely worth the additional cost. Ideally a QR code would be better in future, however the paper ticket worked fine.

1. Need a mobile app to make a few things more efficient such as checking of schedule and reserving seats
2. It is a little complicated to know which trains are included in the pass

JR Pass provided the vouchers very quickly and everything worked very well. We enjoyed it so much and can recommend the service if JR Pass. Nothing to complain about.

This needs to be digital or you need to have a way to replace it if lost. We had used them for 2 weeks then I accidentally threw them out while heading to the airport as our trip was over. I had forgot you need to leave the station so I was stuck with a 9 and 10 year old for 3 hours arguing about not buying an entire new pass. I spent so much money on them and was SO upset. My kids are now scared of Japan and scared of police. It was terrifying. If they were digit this wouldn’t have happened. I will forever be telling people not to buy JR passes

I purchased the first class 14 day JR pass. At one of the JR customer service offices when I made a reservation they did not reserve the green car. I noticed after I was on a transfer train. I went to the JR office at the next station and was able to exchange the tickets for the green car. Not sure why the customer service attendant did not reserve the green car at the previous station, when I had paid for the 14 day first class JR pass (green car). Overall it was a great experience in spite of this minor inconvenience.

The entire process was very easy and I highly recommend the service. We first used the fare calculator to determine if a JR pass or individual tickets would be most cost effective for our family (2 adults and 1 elementary age child). We decided to purchase the full JR Pass as we were covering approximately 1700 miles in our two weeks and while we had travel dates, we wanted some flexibility for timings. The order arrived via 2day delivery and was very easy to use. We usually had time to make reservations at the station JR Offices but did have a few tight occasions and grabbed seats in the Unreserved car without issue. Overall - we found the JR pass to be cost effective and the ability to Reserve seats or ride Unreserved extremely advantageous. All of the agents were pleasant, helpful, and patient. Loved having this experience with my family!

JR pass is an absolute must if you’re traveling by train in Japan. It is very convenient and simple to use in many places, including buses. The tickets for the ahinkansen is absolutely worth it.

not enough english speaking train station workers

Very satisfied. Even though one of the train routes was unavailable due to track issue, the person at the information counter was very helpful in choosing an alternate route. Every employee was kind and helpful in purchasing tickets. Trains were clean and ran smoothly. My only issue was that because I accidentally purchased the JR rail pass from a third party vendor, I could not add the pass to the official online seat reservation site and I had to reserve seats using machine or at the ticket counter.

The process of purchasing, receiving and exchanging the vouchers for tickets was quite easy and straightforward, as long as directions are followed.

We purchased a 7 day pass for our 2 week trip, and then just used Suica for travel within the cities. Although expensive, it still worked out to be cheaper for us because we went all the way out to Hiroshima. If we were just staying in central Japan it would not have been necessary to get this pass.


My only suggestion would be issuing plastic cards, as a paper card could easily get damaged or destroyed in seven days.


We had a great time visiting Tokyo, Kyoto, Osaka, and Hiroshima, and will likely be back visiting Japan again in the future.