Certificate

We purchased 1wk jr pass, it was worth buying it because i was able to rebook a different date when i became sick on the day we are going to osaka. And it would be better if the JR pass will change to plastic hard card instead of paper, as it can easily be missed. They are so similar to the reserve seat tickets.

The train was good but making a reservation needs improvement.

Your Service is perfect.
A little more room for suitcases in the green section would be nice.

Ording the JR Rail Pass was very easy. The Pass arrived very promptly. redeeming pass at Kyoto Station JR office was very easy and efficient.

The shipment by Fed-Ex was a disaster.
However, I did receive the JR pass paperwork and took it with me to Japan.
Getting the JR Pass and help in booking several Shinkansen trips was super easy. Great help from the staff at the JR Green Window station.
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Ordering my JR Pass was easy and it arrived promptly.

Redeeming my certificate at a JR office was quick and easy and the employees have always been very police and professional.

Having a JR pass makes traveling on local JR trains and Shinkansen's much easier. You don't have to wait in line at a ticket machine for other people.

I would recommend buying a JR Pass for the convenience and time savings.

Thisbwas my second time in Japan and using the JRpass and if I go again to Japan I would get the JRpass again. Easy to use and very convenient. *Tip download the JR train lines map orlf the areas you are visiting lines have diferent colors and codes that helped me immensely easier to find the line you need to get to when you are in the middle of the congusing station (only confusing if you arent used to traveling thisbway)

The JRP is a great service from the moment we order the passes online to validate them when we arrived in Japan then using them throughout our travel. Can’t fault it in any way

Good value since it covers a huge percentage of Japan’s rail networks. Trains are of course awesome! JR personal has been helpful at all train stations even when having to change reservations last minute. It should be possible to make seat reservations online and getting the corresponding tickets without having to go to machine to get them printed. There should be an App (like Japan Transit) allowing travelers to see the train schedule and make seat reservations for them and people traveling with them. It also be good to integrate with other train companies so travelers can pay extra for tickets and seat reservations to get to destinations involving all train companies.

The people at the JR ticket and information desks were incredibly helpfull, patient, and nice. Thank you so much for helping us with our travels! We are very grateful for you, especially the young man at the JR Narita airport desk, we could not have done it without you! Keep up the good work!