Certificate

Easy to use! One problem, had to wait 24 hours to validate!

First class was reasonable in cost, very nice seat, very quiet,

A very simple and clear process all the way. Would recommend!

Service was quick and easy

The pass is very easy to use and the huge coverage lets you visit so many beautiful places, even with the shinkansen! Only improvement would be having a digital version of the ticket to be able to match the convenience of the IC Card, so I can put it on my Apple Wallet.

The JR rail pass was very convenient to purchase. When it came to using the rail pass, it was very difficult to determine where it was applicable and where it was not once you got into the rail terminals. Signage was very poor only at a couple of places, did we find somebody that could speak enough English that they could help us determine which gate to use in which pass to use. I would recommend the JR rail pass, but it would really be helpful if you spoke Japanese or had a Japanese speaker with you because the terminals are so big and so confusing to use.

We were very satisfied with JR Pass and all the rides we experienced in Japan. The trains are always on time. The carts and seats are clean. Nothing to complain.
Thank you very much!

I really enjoyed the pass. It was really nice to be able to travel around easily and also have access to some regional trains. The staff was also very helpful when it came time to book a train or modify a reservation. I went all the way from Sapporo to Nagasaki and I highly recommend it if someone plans to go around the country a lot like I did because you can basically go anywhere very easily with just one ticket

Great experience and easy to use.

Covered the cost of the two trips we took, so that was ok. Would have bought the full pass if it were cheaper like it was when I was last here 15 years ago,.