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Loved using the JR pass to move between and within cities. Very much appreciated the assistance of JR staff in making reservations and seat assignments. So impressed by the on time performance and cleanliness. The rail pass offers a great deal of freedom for travelers. Appreciated the free bus in Hiroshima too.

Easy to use and a good price for those who prefer staying for several days in one area.

Overall purchase and delivery was easy and efficient.

Great service and a fantastic oportunity to discover an visit Japan. Very good help when you needed.

The Japan Rail Pass can be very valuable if you plan your routes accordingly. It cuts down on time because you don't have to stop and buy tickets for every train, and if your trip is long enough, you might end up saving money buying the JR Rail Pass. Shinkansen tickets can get pricey if you're using it a lot. Picking up the JR Rail Pass is simple and fast. This is my second time using the JR Rail Pass and if I return to Japan a third time, I'd likely buy it again!

JR pass was delivered on time. Please check more in google and see whether JR pass is worth with your travel plan.

Overall very happy with the JR pass experience. Not certain buying individual tickets might not have proved a little cheaper, but this was more than offset by the convenience a pass provides.
My only gripe would be the inability/refusal to replace the pass should it be lost. Modern technology should mke it relatively simple to cancel a "lost" pass and issue a new one.

I purchased my JR pass from their website. I got my voucher in the mail in a few weeks. When I landed in Hameda airport the JR pass office took 10 minutes to get my pass and was very helpful answering my questions. Very fast and friendly service.

I visited 13 different cities in 3 weeks. I used the shinkansen many times and the JR lines almost every day. The pass was a great purchase. It paid itself in less than a week. I highly recommend it.

I got the first class ticket. Getting reserved shinkansen tickets from the machines was very easy using the JR pass. It saved me a lot of time skipping long lines. The few times I was confused, I was able to get assistance from the ticket office or the information booth by the JR gate officer.

It's really convenient, but compared to7 years ago (our first trip to Japan), the value drops significantly.

Cheap prices and convenient transportation