Certificate

Amazing!

JR was OK to use across Japan. We bought the green car passes and used them for 2 weeks.

PROS:
- Save time as you would not have to buy tickets all the time
- Covers most Shinkansen routes between major cities

CONS:
- Cannot make shinkansen reservations online, have to go to the station in advance if you want to get on a certain train and it is a waste of time.
- If you "show up" at the station even a few hours prior there is a very good chance not to find reserved seats available. We often had to travel in regular cars or in non-reserved cars even though we paid more for a green car pass
- There is no direct shinkansen from Hiroshima to Kyoto (not covered by the JR pass), we had to connect in Osaka
- To move around within the major cities, unless you want to walk a lot the JR line is not sufficient, we went to japan thinking all our railway expenses would be covered but we still had to spend another 300 at least in 2 to use other subway/metro lines and buses
- The JR pass is useless if you are planning to travel to Okinawa

Excellent service, I travel a lot and Japan is the best organized country in the world. Maybe one improvement could be signalling to find the trains.

Excellent service, I travel a lot and Japan is the best organized country in the world. Maybe one improvement could be signalling to find the trains.

Excellent and convenient service in al Japan

Easy to use pass with great access to both in-city and cross country trips. Saved us money getting to and around Tokyo and then a great experience to ride the Shinkansen to Kyoto. Only wish we had more vacation time to visit more cities.

The delivery service was very poor, despite paying for the delivery it was "scheduled for delivery" 3 days in a row with someone waiting at home for it. The customer service from the delivery service was also poor and they would promise to phone back then not return the call etc. Everything else was perfect and there were no issues with the pass.

JR officers were very nice and helpful

The order and delivery of the JR pass was very convenient, and the procurement on entering Japan was also very straightforward and easy. The pass delivered excellent value for the cost and was easy to use at every station.
The main area that could be improved would be a better system to explain in detail where the pass can and cannot be used prior to ordering.

Great experience traveling with the JR rail pass. So easy to use. Had an amazing trip all the way from south to north and back, which was financially possible thanks to the rail pass.