Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

Japan-rail-pass.com
Japan-rail-pass.com
Japan Experience is a travel agency specialising in Japan, founded 30 years ago. A travel agency based in both Paris and Kyoto, Japan Experience aims to be Europe's leading specialist in travel in Japan, working with no middlemen, to bring its travellers: more transparency and simplicity a better knowledge of the country the best prices

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Customer reviews - From Customers for Customers

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  • Review Given Date
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We could have used a little more information on how to redeem our rail pass and what exact routes they were for. Overall a good experience.
Always super fast delivery, quick responses, quick to correct problems and I never had an issue whilst I have used the product. Every year I return to Japan and always order from here.
Beautiful trains, comfortable, clean, very helpful ticket agents. Was a great experience riding the train.
When it comes to activating the rail pass in Japan, please keep the office hours at the various stations up-to-date. I thought I wouldn't be able to activate it late in the evening at Narita airport because of the opening hours on the leaflet, but it was no problem after all.
Perfect
N/A
Fast delivery and the pass served its purposes greatly. I was able to see so much of Japan in such a short time. Wonderful experience.
I have not received my order
order number: ***
I was unable to make my trip due to COVID-19 and returned my voucher as explained in the user guide, but still have not received my refund over a month later. I reached out to the customer service email inbox and they were not able to verify that they received my voucher. Horrible experience.
Such a fantastic way to get around Japan! I am already planning my next trip in a few years!

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