Certificate

Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

Japan-rail-pass.com
Japan-rail-pass.com
Japan Experience is a travel agency specialising in Japan, founded 30 years ago. A travel agency based in both Paris and Kyoto, Japan Experience aims to be Europe's leading specialist in travel in Japan, working with no middlemen, to bring its travellers: more transparency and simplicity a better knowledge of the country the best prices

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Customer reviews - From Customers for Customers

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When it comes to activating the rail pass in Japan, please keep the office hours at the various stations up-to-date. I thought I wouldn't be able to activate it late in the evening at Narita airport because of the opening hours on the leaflet, but it was no problem after all.
Perfect
N/A
Fast delivery and the pass served its purposes greatly. I was able to see so much of Japan in such a short time. Wonderful experience.
I have not received my order
order number: ***
I was unable to make my trip due to COVID-19 and returned my voucher as explained in the user guide, but still have not received my refund over a month later. I reached out to the customer service email inbox and they were not able to verify that they received my voucher. Horrible experience.
Such a fantastic way to get around Japan! I am already planning my next trip in a few years!
the pass came in quickly and was very easy to use, I would say a resource more foreigners would appreciate is more guidance on *** *** and how to look up where and when trains are going
I ordered a Sim card from your website. It came in a few days, just in time for my travel. It was a little tricky to set up, but it connected up to the network very quickly.
One feature which I would like to see is one were one can extend the time limit.
Very easy to use. When I had questions, the JR counter person at Narita Airport was very helpful and friendly. I had no problems using the rail pass. Instructions received in the mail was very clear. Price was very affordable. I will definitely continue to utilize Japan Rail Pass for future visits.

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