Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

Japan Experience is a travel agency specialising in Japan, founded 30 years ago. A travel agency based in both Paris and Kyoto, Japan Experience aims to be Europe's leading specialist in travel in Japan, working with no middlemen, to bring its travellers: more transparency and simplicity a better knowledge of the country the best prices



Customer reviews - From Customers for Customers

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I enjoyed using the JR pass, but was sad when I was unable to use it on certain trains/bus. I wish that the buses were marked for JR more visibly since we were unable to correctly determine which one you can use the pass on or not. Overall good experience with the purchase and will be buying again
We were having a great time but unfortunately the Covid--19 crisis hit in the middle of our holiday and international travel was curtailed. We had to return at short notice. There was not the opportunity to use all the days of the pass and there was no refund option for unused days which is a shame.
Japan has the best transportation system. I should recommend all tourists to use JR pass. It is co wrong all destinations and saves so much money
Very quick service, everything has always worked perfectly (I've had pocket wi-fi three times through Japan Rail Pass)
It seems like a great idea but unfortunately I had to cancel my trip because of COVID-19 and it was not refundable. So while I will no doubt use the service again in the future it was a bit disappointing this time around.
Sometimes it was hard to understand which subway lines in Tokyo and other cities are able to use by JR Pass using maps in local offices
I was very happy with my purchasing process but due to the current circumstances I have returned the vouchers for cancellation. I am hoping to get to Japan next year and I will use this company again.
Unable to return passes due to California office not being open. Never offered when I called in to send it anywhere else for credit.
Good value for money, nice trains
I was headed to Japan for a two week vacation. After researching all travel options, I decided on the Japan Rail Pass. While it was expensive, it seemed worth it. It ended up being very easy to use, every station had a JR help desk with English assistance to help with directions. I recommend this.


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