Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

Japan Experience is a travel agency specialising in Japan, founded 30 years ago. A travel agency based in both Paris and Kyoto, Japan Experience aims to be Europe's leading specialist in travel in Japan, working with no middlemen, to bring its travellers: more transparency and simplicity a better knowledge of the country the best prices



Customer reviews - From Customers for Customers

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We could have used a little more information on how to redeem our rail pass and what exact routes they were for. Overall a good experience.
Always super fast delivery, quick responses, quick to correct problems and I never had an issue whilst I have used the product. Every year I return to Japan and always order from here.
Beautiful trains, comfortable, clean, very helpful ticket agents. Was a great experience riding the train.
When it comes to activating the rail pass in Japan, please keep the office hours at the various stations up-to-date. I thought I wouldn't be able to activate it late in the evening at Narita airport because of the opening hours on the leaflet, but it was no problem after all.
Fast delivery and the pass served its purposes greatly. I was able to see so much of Japan in such a short time. Wonderful experience.
I have not received my order
order number: ***
I was unable to make my trip due to COVID-19 and returned my voucher as explained in the user guide, but still have not received my refund over a month later. I reached out to the customer service email inbox and they were not able to verify that they received my voucher. Horrible experience.
Such a fantastic way to get around Japan! I am already planning my next trip in a few years!


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