Awarded the eKomi Bronze Seal of Approval!

Awarded the eKomi Bronze Seal of Approval!

Japan Experience is a travel agency specialising in Japan, founded 30 years ago. A travel agency based in both Paris and Kyoto, Japan Experience aims to be Europe's leading specialist in travel in Japan, working with no middlemen, to bring its travellers: more transparency and simplicity a better knowledge of the country the best prices



Customer reviews - From Customers for Customers

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Of all the 'traveler SIMs' I've tried, this was the best one. Keep it up!
I've made multiple trips to Japan. I use Japan rail pass for things like Sim cards and even booking tickets for trains when landing at Narita. It has always been an easy and smooth service. Their customer service is absolutely fantastic. This is the place to start when planning your trip to Japan.
I purchased two SIM cards for a recent trip to Japan. They came when expected, the price was fair, and they worked well. The only issue was that the SIM cards didn't work inside the Narita airport terminal buildings, which was inconvenient. They worked even on the train platform, but not inside.
For someone who travels a lot across Japan JR Pass is incredible value for the money.
I liked getting around and the card looked nice.
I was extremely disappointed to hear that the cancellation policy during the Covid outbreak remains the same. All other companies fully refunded our costs. Besides, sending the printed vouchers back (personalized with names) to be eligible for refund is nonsense. Poor customer experience.
Combined with google maps, I was able to get around easily! Everything was prompt and worked without issue.
We could have used a little more information on how to redeem our rail pass and what exact routes they were for. Overall a good experience.
Always super fast delivery, quick responses, quick to correct problems and I never had an issue whilst I have used the product. Every year I return to Japan and always order from here.
Beautiful trains, comfortable, clean, very helpful ticket agents. Was a great experience riding the train.


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