Certificate

Everything was handled professionally, reliably and with appropriate speed

We only used JE to book the hire car we needed for 4 days (complicated by wanting a one way rental), and for renting the 4G wifi device. *** was wonderfully helpful. The wifi device was the cheapest available and perfect, collected and dropped at the airport easily. We would use JE again!

Called customer support and Japan Experience is taking NO consideration into cancelled trips during this horrible pandemic. I bought 5 JR Passes, 4 of which are for people over 70 (HIGHLY vulnerable to COVID-19). They would not waive the fee which will be over $*** USD and value money over lives.

Best option when traveling from another country while in Japan. Very easy to use and top quality service!

Easy to engage and it worked perfectly

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Fast delivery of ordered item. No hassle when ordering.
In hindsight, I would have preferred some kind of informative "Before you finish, have you considered...?" Now, I think I might need a SIM-card, for instance, and I might face unnecessary shipping charges.

Very quick and efficient service. absolutely the best possible service.

I used to have to drive to Torrance or Gardena to pick up a JR pass, super excited to have Japan Experience here in long beach. I was in and out in a few minutes. It was inside of wework so I was a bit confused at first but the space is so bright and has an awesome waiting area, great experience.

very clear information on the website. The delivery of our railpass voucher only took 2 days.