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Awarded the eKomi Silver Seal of Approval!




Customer reviews - From Customers for Customers

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Very easy
Easy ordering process and fast delivery. I ordered the Japan Rail Pass and a SIM Card at the same time. It was not possible to send both together in one envelope, so I had to pay postage twice. Kind and professional support by phone before ordering.
Communication often difficult and non pro-active before traveling. Planning took long and was often a struggle. Payment was very intransparent and often split up into several invoices plus further payments that had to be payed while traveling.
We are satisfied with the purchase of Japan Rail Passes through Japan Experience. Renting a car through Nissan Rent-a-Car Nagano was not as good. On the final day of our car rental, the day after the typhoon, the staff there was difficult to communicate with and extremely inflexible.
Very good advices on multiple topics. We feel that you really know what you are talking about and this is very easy to navigate and order services on your platform.
Everything worked as advertised.
As always, great service, fast delivery!
Everything was alright, the ordering and the e-mail responses were not delayed. The translation of the drivers license was in time and the cars were also alright.
The only improvement might be a better description of the pick up and return offices within Japan. Even with the address and the provide
I ordered Japan Railway pass, a way to order it was very simple and friendly, the delivery was quick.
Highly recommended.
Easy booking process and cars provided were clean and good quality. For one of the bookings, I had to change the pick up time which was a little convoluted as I couldn’t speak to the agency directly (they didn’t speak English) so had to go through Japan Experience. All fine in the end.


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