Certificate

The online system is easy to use and the delivery of the ticket was very prompt.

Pick up of car in Tokyo went very smoothly with great customer service. Drop off in Kyoto easy. Drivin assistances responded promptly to my emails. Everything worked out really well.

Hat super geklappt. Japan *** super schnell erhalten. Umtausch in Japan super einfach.

everything worked out well
reliable service
good products
very helpful website informations about japan

Fast delivery through FedEx, the guy that delivered was the same as last year, and it even came a day earlier than expected

Overall, we were completely satisfied with the service provided by the agency.
Minor weak point: Due to early check out because of early flight, booked and paid breakfast in hotel in Tokyo on day of departure was not available.

Website well done, easy order process, fast delivery

I had a fantastic experience with the level of professionalism shown by the company. I tried to make a booking with an unstable internet connection, which caused me to book the exact same thing twice. One of their employees caught it and sent me a follow-up asking if I wanted to cancel one of them!

Very simple to use and so accessible for all users! the guides and recommendations on the website make first time travelers to Japan feel less daunting - would definitely recommend this site as a source of resource!

Positive: Very good FAQ about the JR Rail Pass on the website.
Negative: The envelope was open(ed) and the tracking of the letter did not work. However, this was obviously an issue concerning Deutsche Post.