Awarded the eKomi Silver Seal of Approval!

Awarded the eKomi Silver Seal of Approval!

ITS (Industrial Tool Supplies)
ITS (Industrial Tool Supplies)
Established in 1979 our company has now been supplying the building and joinery trade for over 30 years.The company was originally set up to supply Local Authorities and large construction companies but within a short time we realised that there was a requirement for tradesmen to buy their tools "on the go". We responded in 1984 by opening one of the largest retail tool shops in the country which is based just a couple of miles from the 2012 Olympic site in East London.



Customer reviews - From Customers for Customers

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Always great service pleasent to deal with and always deliver on time.
I will never, ever use this company again. Ordered numerous items from them, all of them supposedly in stock. 6 weeks later I am still waiting for my order, every week or so I get an email saying an item isn’t in stock and whole order will be sent when it is. I have tried contacting them to ask to cancel out of stock items and send the rest, all my attempts at correspondence have been completely ignored. Please please think twice before ordering through ITS.
Very helpful people to deal with.
Fast and efficient
Orders are delivered quickly. Items are reasonably priced. Any issues are delt with quickly and i even received a follow up call to remind me to get the warrenties on the items i purchased.
Product knowledge by the sales assistant was poor to zero. I questioned 'does this breaker come with a case? The reply was no it will be delivered in the cardboard packing only.

I then contacted manufacturer myself who stated the breaker was in fact supplied with a case. Went back to ITS who still gave me no confidence. In response I was told I could always return product or buy a canvas tool bag. I chanced the order anyway.

So, item good price and satisfied with it, but ITS not only had little knowledge of the item they did not appear to be bothered if I made the purchase or not.

Helpful staff and friendly
Seems to be a good product with excellent service.
I used ITS because of reliability in the past...proved right again....Makita multi tool delivered next day no problem.
Good clear website - easy to research and order. Kept fully informed of order progress and delivery. Goods arrived promptly with no problems. Simply very good!


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