IFA Direct Home customer reviews - Rating: 3.2 from 39 customer reviews and experiences for ifa-direct.com

IFA Direct Home

RMT Group Limited, trading as IFA Direct Home, is licenced by the H.M. Government of Gibraltar for the provision of generating online financial services leads. License number BL160240. IFA Direct Home provides access to local for specialist Independent Financial Advisors who are authorised and regulated by the Financial Conduct Authority. All advisors include both Independent Financial Advisors and Restricted Advisors.

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IFA Direct Home

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Partner ID	A2F2A65D0EDBB38
Status	valid
Total Reviews	216
Last Updated	2020-01-21T08:04:10+00:00 2020-01-21T08:04:10+00:00

Address	RMT Group Limited Gibraltar Business Centre, Suite 1A, 12 Tuckey’s Lane, Gib
Website	ifa-direct.com
Contact	Tel: +350 200 44858 Email:
Authorised representative	Ryan Mellor
Recommend

3.2 / 5

Total reviews: 216

Calculated from 39 customer reviews (last 12 months)

Positive 73.15%
Neutral 3.7%
Negative 23.15%

Total reviews: 216

Calculated from 39 customer reviews (last 12 months)

73.15%
3.7%
23.15%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Very helpful and friendly , well done

5 / 5

adviser contacted early after enquiry and meeting arranged. Discussed purpose for fuller disclosure at meeting. Flexibility useful factor with advice but amenable to my wishes.

5 / 5

I didn't complete the intial feedback request. I would not complete this one either but I suspect you will continue to send them until I do. This is annoying.

4 / 5

Still waiting on call from you

1 / 5

I had a quick response and even though I was unable to use their services they more than happy to give me professional help and advice. Will definitely use again.

5 / 5

The visit was largely a waste of the advisers time and mine because:
a) Your name IFADIRECT appeared to indicate that you were about INDEPENDENT Financial Advisers, whereas the financial advisor you sent was not independent
b) I had already seen another adviser representing the same company, i.e. this was a duplicate, but i did not find out until nearly the end of the session when papers were brought out for me to see

2 / 5

We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

A) We do make it very clear on the website that we offer both independent and restricted advice. Since the Retail Distribution Review in 2013, when this distinction was made between independent and restricted advice, many larger advice firms now operate with restricted models. Restricted advisors can benefit from experts who have researched and vetted a range of suitable products for them to recommend. This can give significant value to their clients and enable them to serve a wider clientele. Both types of advisors are qualified exactly the same. In reality, most Independent Financial Advisors work within a small range of products that they understand.

B) Please call us on 0800 5200 817. Your ifa-direct.com team

I don’t know which finance advisor and for what?
Email is confusing as I do not know what it relates to

2 / 5

You do not make it clear that customers will be contacted by your chosen supplier. I would have liked the option to screen those who contact me

3 / 5

Not sure there are any. We couldn’t have asked for more.

5 / 5

Thanks for leaving us such a good review. We are pleased that you liked your experience. We put customer experience and satisfaction as our priority. So thanks for your 5 star review. Your ifa-direct.com team

Total waste of time. I requested an adviser close to me (***) and was directed to an adviser in Wales. How on earth do you expect me to travel for a face to face conversation, that is why I asked for someone local! Not a difficult question!

1 / 5

We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention. Not all areas of financial advice can be dealt with at a local level. For example, final salary pension schemes is an area of specialist advice and so can only be offered via a telephone consultation. Mortgage advice and equity advice are other areas where advice are also offered via a telephone consultation. Your ifa-direct.com team

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