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Really fast and professional customer service! All of my questions were answered within the day. The wifi was fast, reliable, and came with extra backup sim cards in case it slowed down. Overall a really great service for the price. Having wifi for an international trip is definitely a game changer, and I will be using Hippo again next time I travel to Europe :-)

It was more difficult to connect on some hours of the day, regardless of my location.

I got this for a friend who had to work in Geneva. It arrived on time, size was perfect and worked great. When I called, customer service was very nice and quick to help me. The only issue my friend had was that she had to travel to France to return it because Switzerland was not on the returning list. This list should be longer.

I was pleased with the service provided. I have used it a number of times, there were problems but were resolved as Hippocket have listened to my response after I acted on their suggestions. Hopefully may it continue.

Make pick up inside airport.

It worked well for my wife and I (US). ...oddly enough, anyone with a French phone could not connect, and in 2 of 3 cases, the Hippo WiFi didn't even show as networks available...the worst were the Huawei sp? Phones...oh well...it worked for me.

I liked the personal note signed by a staff member with the package and I like the Instagram contest.

The Hippocketwifi worked out so great for me on my trip to Europe. I have no complaints. It was easy to pick up and drop off.

Sometimes I could not get a strong enough signal on the hip pocket for data but my cell phone had a very strong signal. That was a bit frustrating.

The service is easy, reliable, and convenient. I experienced no problems whatsoever. The only thing I would note is the cost. As international roaming becomes cheaper, it makes less and less sense for me to pay this much for myfi.