Certificate

Excellent customer service.
The device is super reliable I had no trouble at all during the time I rented it. Easy procedure I definitely recommend this hotspot and will use again in the future

Worked literally ALL over Europe and worked well. Customer service was quick to respond when we had an issue. Would recommend 10/10 and already have to many travelers! This is the best route for staying connected while traveling in Europe. Also, shipping was a breeze and the hotspot showed up just in time for our trip!

My experience with HippocketWifi was fantastic! I ordered an unlimited data plan about 5 days before leaving. They were able to deliver the device to the US within 2 days, so I had it in time for the trip. On the trip, the device worked flawlessly in Hungary, Italy, France, and Netherlands. Speeds were very fast and the battery lasted ~12hrs. The customer service I talked to was super polite and very helpful. I would use their service again in a heartbeat the next time I am in Europe.

The Hippocket WIFI works well for the size of it. Download speed is OK but not sensational. The only real complaint is the short battery life, even with a supplemental battery. If you're on foot all day, you'll run out of power without the cord. That said, we'd gladly rent one again; cheapest way to give 5 people wifi while in Europe.

Great product! However there were areas in europe where the wifi connection wasnt as stable i.e Florence and Rome

Everything was great except for the initial hiccup for the profile. Maybe just make sure this profile is configured properly before dispatching the units to avoid any delay in the uptime of the service.

This is the 4th time in the last 2 years that we've rented from Hippocketwifi. This last trip we used it in France, Switzerland, Italy, and Czech Republic. We visited very small towns, and were out in nature quite often. We had enough download speed to FaceTime or video chat with family and friends. We even had excellent coverage at the top of Jungfraujoch! Will continue to use them every time we travel to Europe. 5 stars!

1. Customer support was excellent
2. My hippocket was delivered in plenty of time. I needed it before I left Canada and I was accommodated with no problem. I appreciated that it was delivered to Canada as the other pocket wi dis I was looking at did not deliver to Canada.
3. The unit was not difficult or me to connect with my phone. as I got off the plane in Rome I used it.
4.i initially got it as I wasn’t sure if my b&b had wifi and i found that even though I had wifi in the b&b it was not always working so I relied on my pocket wifi. I did have to remember to switch to my b&b wifi as it didn’t automatically switch back when I returned to my b&b.
5. It provided me with a great sense of security as I was travelling alone and I have elderly parents so I could connect with them at any time.
6. The return process was easy and I would 100% recommend the hippocket portable wifi
7. The first time I used it I thought it wasn’t charged fully, in hindsight I could have charged it while I was on my long flight. After that I just tamed sure I charged it as soon as I got in.

My only recommendation is that I really think you should advertise more. One of the stewardesses on my flight had never heard of a portable wifi. No one that I know has used one. It gives you a great sense of security.
It did have a consistent strong signal as well.
Thankyou very much. I will definitely get another next time I go abroad.

Fast connectors, easy to work with, high recommended.

I loved the easiness of getting this ordered and returned, it did not work everywhere I went and had issues to connect sometimes but overall I loved the experience.