Certificate

No pude recoger el aparato de donde lo enviaron sino hasta el segundo día (error mio, no había visto un correo con la clave que ocupaba para poderlo recoger) y su servicio al cliente no solamente fué muy eficiente al ayudarme a resolver esto sino que además lo hizo de una manera muy amable, muchas gracias por su apoyo profesional y su amabilidad.

Delivery and return from the United States was straightforward, and the device worked great while we were in Germany.

Arrived in time, worked throughout our stay and when we decided to extend our stay that was achieved without any hassle. Signal was strong throughout and data levels worked well.

Great product and great customer service

We went to Paris, Lyon, Nice and Monaco and it works very well. I used with my husband and daughter in our cellphones

Great service and device worked perfectly. I needed a new return label and customer support was friendly and quickly helped me.

Coverage was good - I did indeed have internet access for most of my trip. The only real downside was the return process: the instructions said that it could be dropped in any post box... but the pouch was too thick to fit in the box that was convenient to my travels. I had to reroute, walk an extra kilometer, miss my bus to the airport, and be sweaty during my flight.

Great service, really helped my kids make their holiday as comfortable and relaxing as possible. A ++++

I have been using Hippocket wifi for travel in Europe for almost 10 years, as I go to Europe every summer for work. I find the company very efficient and easy to work with. The pocket wifi is very useful for internet access as well as Whatsapp calls.

Logistics in ordering and getting the device to my house in the USA was great. Once in France device worked pretty good until we got to our resort. Then WiFi device didn’t work as well. Also device would shut off because it was getting too hot. When we were traveling around Paris via train device got too hot and would shut off. Had to connect to nearby shop WiFi’s for directions. Once our trip was over we flew back home to USA to find a FEDEX bill waiting for us for a customs charge for the device entering the country. A delivery charge was already charged by the company hippocket when I placed my order. When I contacted hippocket they said it’s in their disclaimer but never tells you when reserving. So I would call this a hidden cost. Never renting from this company again.