Certificate

Battery life could be better.

Customer representative was well informative

I used your mobile WiFi service in Paris, Lyon, Orange and Nice, and in all the trains and planes and cars I used while in France. Thanks to your wonderful service, I was never without internet, except for at an apartment in Vieux Nice, but I believe that was caused only by the buildings and its surroundings, as even hard-wired internet did not work there! It was very important to me that my work, friends and family could contact me at all times while I was in France, and this was possible because of HippoWifi. I will highly recommend your company and services to anyone I know traveling in Europe, and I plan to rent a mobile WiFi from you again. Thank you very, very much! Sincerely, ***

It was easy to arrange for delivery and drop off. Worked well when I travelled around Portugal and Spain.

Battery life is adequate.

Priced just right.

Will definitely use this again.

The product worked well and the customer service was highly responsive .

The pocket WiFi worked great! There were zero issues connecting to it immediately and no interruption of service during use, even in the remote areas up in the arctic circle of Northern Norway and Finland. We kept it on all the time, so it did need recharging everyday or two. We would definitely rent it again if needed.

We will never travel internationally again without hippocket! They make it so easy, the device is mailed to your home with a prepaid envelope to mail back at the end of your trip. It makes navigating with Google maps or city maps possible without wifi or using cellular data. It is cheaper than cellular data through cell phone service and much much faster. It’s also faster than any public wifi. (Hotel, restaurants, etc) definitely recommend.

Order, receipt at home address, use of pocket wifi box and return of pocket wifi box from country of use is very easy and smoothly!

When we tried to return the device, we could not find a mailbox anywhere in the stations at Lille Europe and Lille Flanders or in the surrounding areas. We googled but could not locate a box in the vicinity. The station staff advised us that there was no box in the stations. We did not want to leave the package with the staff at the hotel, given your warning that if they did not post it, we would be responsible. So we took it with us to Belgium and posted it at a post office there.

I placed my order on Sunday to arrive at my hotel on Wednedsay, which should have covered the 3 day minimum needed for an order. However, I was notified a day or two later that it couldn't be accommodated, and I needed to pay an extra fee unless I bumped the order back a day. I did so immediately, but never received any confirmation it was processed, and I think I paid the extra feel. I was grateful to have the wifi, and it worked a treat, but the customer service delay was unfortunate. My trip was unexpected, so I planned with what time I had. I would recommend Hippocket to others as long as they have more planning time than I did.