gourmetencasa-tcm.com/en/ customer reviews - Rating: 4.1 from 651 customer reviews and experiences for gourmetencasa-tcm.com/en

gourmetencasa-tcm.com/en/

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gourmetencasa-tcm.com/en/

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Partner ID	C9DF1FF2B455852
Status	valid
Total Reviews	5500
Last Updated	2022-01-26T08:48:57+00:00 2022-01-26T08:48:57+00:00

Address

Jesus Antonio Montanana Facila

Pol In. el Raco. Calle tramuntana 13 a

46612, Corbera Valencia

Website

gourmetencasa-tcm.com/en

Recommend

4.1 / 5

Total reviews: 5500

Calculated from 651 customer reviews (last 12 months)

Positive 88.33%
Neutral 3.29%
Negative 8.38%

Total reviews: 5500

Calculated from 651 customer reviews (last 12 months)

88.33%
3.29%
8.38%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2022-01-18

Easy to order and very prompt delivery.

5 / 5

Following an order made on 2022-01-06

I was expecting to receive my order as specified within 6 days from the order placement, instead you took nearly 1 week before packing and sending out my order. Not happy. I received it way after my birthday.

4 / 5

Following an order made on 2022-01-21

Superb service as always

5 / 5

Following an order made on 2022-01-22

Easy to navigate website

5 / 5

Following an order made on 2022-01-14

Took three attempts over three days to complete the payment process due to linkage with clearance system. Irritated by rule that 5% discount only applied to pre VAT while excluding Shipping.

4 / 5

Following an order made on 2022-01-13

El vino - excelente. El embalaje - muy mal. Demasiado "polystyrene" No es posible reciclar!
The wine - excellent. The packaging - very bad. Too much polystyrene. Not possible to recycle.

5 / 5

Following an order made on 2022-01-16

***

5 / 5

Following an order made on 2022-01-17

I am very satisfied with the service

5 / 5

Following an order made on 2021-12-30

Good pricing and responsive service, but need to be managing cross-border transactions.

5 / 5

Following an order made on 2022-01-09

There was no mention of Possible Import duty. Not only has this delayed delivery but added £*** to a £*** order. This means your service is not viable to UK orders. I will most definitely not be using you again. Thank you for the very very expensive liquor.

1 / 5

Hi Gary, we are sorry for your issue ocurred. Due to Brexit restrictions, few goods are held in UK customs for a variety of reasons beyond our control. We ship products to the UK every day and most of them are delivered successfully. Actually, you are our top market. In the email of your order we advised you in advance about this posible situation. Reply to this email and our customer service will help you kindly to solve the incident. You can even contact them at info@gourmetencasa-tcm.com. I hope I have helped. Regards from TCM Gourmet. Your gourmetencasa-tcm.com/en team

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Awarded the eKomi Bronze Seal of Approval!

Customer reviews - From Customers for Customers

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