Certificate

I happened to communicate with director, with several problems which were dealt with well. so I have not had any communication with customer support emails.

I ordered the wrong replacement blade for my blender. I contacted Customer Service immediately to organize a return and I still have not heard back. Outside of this the website was easy to order from and the item was delivered fast and well packaged.

Customer Service needs improving. As does replacement part which keeps breaking.

Superfast delivery and fantastic blender. I'm delighted with it.

Podeis mejorar la pagina web el apartado de compra de los repuestos de las maquinas puesto que cada vez que tengo que comprar me equivoco podeis especificar que recambio corresponde a cada modelo y poner un boton para poder comprar directamente sin que pueda haver ningun tipo de error, de esta forma dais un mejor servicio a los clientes y evitais errores. Puesto que ya es complicado recibir los repuestos fuera del Reino Unido.
*** cliente de España

very supportive and helpful. Recommended

The chap was very patient with all my questions and very helpful throughout the whole process - from initial enquiry to eventual order.

The knife kit was around £60. Delivery for a 200g item a whopping €30 for delivery. Not justified by any stretch of Imagination. Then the icing on the cake, another €40 for excise duty and VAT in Ireland.
In the end I paid more than €160 for it, VAT in England and in Ireland. A complete rip off. And you are asking me for a review. You have some nerve. Rest assured, you will never sell any machine to me again.

Quick postage and good ordering experience but the postage cost is excessive

I have had the Froothie for a while now and was very impressed with it. However I tried making carrot juice and the juicer screw broke. This was my fault as I didn't chop the carrots small enough. I ordered another juicer screw and it was delivered in good time, thanks Froothie 🙂