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Awarded the eKomi Standard Seal of Approval!
Awarded the eKomi Standard Seal of Approval!
Fraziers Wine Merchants
Fraziers Wine Merchants
Frazier's Wine Merchants

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Customer reviews - From Customers for Customers

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Postage expensive but item came quickly and was well packaged.
I felt that ordering was simple with an easy to navigate website great contact details. The packaging was excellent especially the plastic packing - well done this was excellent and I will reuse this again myself. My only disappointment was that after completing all my details for the courier service I stated please leave in porch by green bin as I knew that I would be at work. On Friday I could track that it was about to be delivered and very excited to receive it for when I arrived home but instead the courier didn't leave it and requested by email an alternative delivery day for Monday etc. This made me very frustrated it took me too much time at work to search for their contact details I did call up to explain but the lady blamed Frasers as she said that you failed to send this detail across about leaving it in the porch. I asked for redeliver the same day she said she would try but it didn't come so I felt somewhat disappointed. I had to then collect it from our local chemist on Monday. I'm not sure where the problem lays but thank you for the women. Kind regards ***
It was the first time I have ordered from Fraziers Wine Merchants and I can safely and easily say they are they are one of the BEST companies I have used. From the ordering process, communication, but best of all the super fast delivery service and the product was also very well packaged and secured. I will definitely be using Fraziers Wine Merchants again and I would highly recommend them to anyone!
I ordered online, although it looked like the order completed by emptying my basket and payment appearing to go through I didn't get the thank you for your order nor an email confirmation. As Internet where I live seems to spend a lot of time not connected for peace of mind I rang just to check. The person I spoke to was very pleasant and really helpful, very quickly found the order and no it hadn't completed, but within 5 minutes it was all sorted and within 24 hours my order had arrived. The service of this company is superb do not hesitate to use them.
Top shopping experience here. Order delivered on time (crucial for me as it was a present) and best communcation so far i have had when ordering presents too - I forgot to sign my name but these guys noticed and gave me a call back to remediate before shipping.
Very friendly and efficient service
I was really impressed with how quickly my items arrived! They were packaged well to avoid damage and we're just as expected. I would definitely use Frazers again.
Well I am not sure why messages I send on my account are not replied.
I really like the Penfolds Wine
Good ordering procedure and excellent response. The order was delivered at the time stated and was well packaged. The unit cost of the goods ordered was reasonable and the free delivery above £*** goods value made the transaction perfect. I will definitely use Frazier's again.
The only downside was the 3 emails to me asking for me to complete my order! I had already completed, with confirmation, but the company system seemed to say otherwise. I had to contact the company and payment system unnecessarily because of this, as it caused some uncertainty. I would have selected 5 stars if it were not for this unfortunate glitch in the ordering system.
Really great service

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