Ferriesonline customer reviews - Rating: 4.1 from 104 customer reviews and experiences for ferriesonline.com

Ferriesonline

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Ferriesonline

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Partner ID	A89D7C3D1F705EB
Status	valid
Total Reviews	218
Last Updated	2024-07-24T20:02:46+00:00 2024-07-24T20:02:46+00:00

Address

F&F srl

via Tosco Romagnola

1603, Cascina

Website

ferriesonline.com

Recommend

4.1 / 5

Total reviews: 218

Calculated from 104 customer reviews (last 12 months)

Positive 82.11%
Neutral 6.88%
Negative 11.01%

Total reviews: 218

Calculated from 104 customer reviews (last 12 months)

82.11%
6.88%
11.01%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Following an order made on 2024-07-24

Thank you, it seems to be the only booking platform actually functioning!

5 / 5

Thank you very much for your positive review. We are delighted that our services have met your expectations. We wish you a pleasant journey and a wonderful vacation. See you soon! Your ferriesonline.com team

Following an order made on 2024-07-23

Very easy to purchase a ticket

5 / 5

Following an order made on 2024-07-21

Perfect

5 / 5

Thank you for your positive feedback. Wishing you a pleasant journey and a wonderful vacation. See you soon! Your ferriesonline.com team

Following an order made on 2024-07-19

Customers can’t get you guys on phone

1 / 5

Dear Customer, due to high traffic our phone line may be temporarily unavailable. For assistance, please contact us via email at support@ferriesonline.com, our team will respond as soon as possible. We thank you in advance and take this opportunity to wish you a pleasant journey and a wonderful vacation. Kind regards. Your ferriesonline.com team

Following an order made on 2024-07-04

We booked a ferry from Trondheim to Christiansund with Hurtigruten. Now probably every child in Norway knows where the boat would leave from Trondheim, but we foreigners did not know. There were three different locations in Trondheim that show up when you google Hurtigruten Trondheim. So it took us 20 minutes to find the place. Next time please give detailed instructions as to where the boat leaves? Preferably GPS coordinates.

4 / 5

Sehr geehrter Kunde, wir danken Ihnen für Ihre positive Bewertung und Ihr wertvolles Feedback. Rückmeldungen wie diese helfen uns, unsere Dienstleistungen weiter zu verbessern, daher haben wir Ihre Anmerkungen an unsere technische Abteilung weitergeleitet. Wir nutzen diese Gelegenheit, um Ihnen eine angenehme Reise und einen wunderbaren Urlaub zu wünschen. Mit freundlichen Grüßen. Your ferriesonline.com team

Following an order made on 2024-07-14

Where’s the invoice? For those of us who have to travel often for work, it would be better to be more transparent with the details.

3 / 5

Dear Customer, we regret to inform you that our online service currently does not support the issuance of invoices for all of our partner ferry companies. For further information, please contact our customer support team via email at support@ferriesonline.com. We would like to take this opportunity to wish you a pleasant journey. Best regards. Your ferriesonline.com team

Following an order made on 2024-07-14

Good cervis👍

5 / 5

Thank you for your positive feedback and for your 5-star review. We wish you a pleasant journey and a wonderful vacation. See you soon! Your ferriesonline.com team

Following an order made on 2024-07-12

I did a double booking because of the website behaving badly, which I informed the customer service about, and I got an email saying I would be refunded less dans ten minutes later. That's brilliant!

5 / 5

Thank you for your positive feedback. We wish you a safe journey and a wonderful vacation. See you soon! Your ferriesonline.com team

Following an order made on 2024-07-12

Very good

4 / 5

Thank you for your positive review. We wish you a pleasant journey and a wonderful vacation. See you soon! Your ferriesonline.com team

Following an order made on 2024-07-10

Best work !

5 / 5

Thank you very much for your positive review, we are happy that our booking service met your expectations. We wish you a pleasant journey and a wonderful vacation. Looking forward to seeing you again soon! Your ferriesonline.com team

Certificate

Awarded the eKomi Bronze Seal of Approval!

Customer reviews - From Customers for Customers

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