factorled.com en customer reviews - Rating: 4.1 from 25 customer reviews and experiences for factorled.com/en

factorled.com en

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factorled.com en

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Partner ID	5EB78CA89B32C9D
Status	valid
Total Reviews	456
Last Updated	2025-12-01T07:24:03+00:00 2025-12-01T07:24:03+00:00

Address

Microsine electric SL

Alonso Nuñez 19

28039 Madrid ES

Website

factorled.com/en

Recommend

4.1 / 5

Total reviews: 456

Calculated from 25 customer reviews (last 12 months)

Positive 85.09%
Neutral 7.24%
Negative 7.68%

Total reviews: 456

Calculated from 25 customer reviews (last 12 months)

85.09%
7.24%
7.68%

Customer reviews - From Customers for Customers

Review Given Date
(newest first)
Review Given Date
(oldest first)
Rating
(highest first)
Rating
(lowest first)

Peter C.

Following an order made on 2025-11-24

Very quick and efficient service, including excellent packaging.

5 / 5

Ron P.

Following an order made on 2025-11-21

...

5 / 5

Christopher L.

Following an order made on 2025-11-23

Factored are great at sending emails constantly offering their products, but they are really poor at responding to customers complaints or enquiries.
I have ordered more light fittings from you but the courier UPS are asking me to pay import taxes, after me ordering from a supposedly UK based company.

1 / 5

James S.

Following an order made on 2025-11-18

I was buying globe-shaped LED bulbs. The ones you offered looked excellent and the headline price was very good.
Of course, the delivery costs were always going to take the shine off all that. The courier costs were just about affordable. I got worried at the warning of customs charges, but in the end none were made additional to the agreed price.
When it came to dispatch and transport I was totally overwhelmed: a new message every day did _not_ give me extra comfort, rather the reverse. Please reduce this to a) order prepared; b) on the move (once!); ( c) coming tomorrow — no more.
I cannot review the lamps’ performance - ask again in several years’ time!

4 / 5

Thanks for your evaluation, it will help us to work on our weak points. In FactorLED we try to make our best, we will work on our mistakes to offer a better service in the future. We will look into your case to ensure it doesn’t happen again and that everything is easier in the future.
Kind regards and have a good day
Your factorled.com/en team

Roger P.

Following an order made on 2025-10-31

Excellent service and communication throughout.

Thank you

5 / 5

Thanks for your evaluation and trust in our company. In FactorLED we keep on working to offer an optimal customer-oriented service.
Kind regards and have a good day
Your factorled.com/en team

Tony L.

Following an order made on 2025-10-27

Very good service and I'm delighted with the product. Great tracking information also made this a smooth purchase and their price was very competitive and much better than I could find in the UK. Thank you so much.

5 / 5

Thanks for your evaluation and trust in our company. In FactorLED we keep on working to offer an optimal customer-oriented service.
Kind regards and have a good day
Your factorled.com/en team

Martin A.

Following an order made on 2025-10-17

The website is slow and unresponsive

3 / 5

Thanks for your evaluation, it will help us to work on our weak points. In FactorLED we try to make our best, we will work on our mistakes to offer a better service in the future
Kind regards and have a good day
Your factorled.com/en team

John C.

Following an order made on 2025-10-13

Everything was right. The company told us when it would be delivered and it was delivered on time. They also sent emails telling us where the product was.

5 / 5

Thanks for your evaluation and trust in our company. In FactorLED we keep on working to offer an optimal customer-oriented service.
Kind regards and have a good day
Your factorled.com/en team

roger p.

Following an order made on 2025-10-11

Excellent service and shipment to the UK. Very fast delivery.

5 / 5

Thanks for your evaluation and trust in our company. In FactorLED we keep on working to offer an optimal customer-oriented service.
Kind regards and have a good day
Your factorled.com/en team

Ionut B.

Following an order made on 2025-09-15

Quality products at a reasonable prices.
The only issue , I needed a strip led 24v 30m,color 2700k, it was out of,stock, I've asked the customer support when it will be on stock because I was waiting for months.
They said no availability for this color so they suggested me different stips and lengths.
I still no idea if will ever be on stock again.

5 / 5

Thank you for your evaluation and trust in our company. At FactorLED, we continue working to provide optimal, customer-oriented service. We will strive to meet your needs.
Kind regards and have a good day.
Your factorled.com/en team

Certificate

Awarded the eKomi Bronze Seal of Approval!

Customer reviews - From Customers for Customers

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